Worldofhiglet (@worldofhiglet.bsky.social)

Sociologist Arlie Hochschild coined the term 'emotional labor' in 1983 to describe flight attendants — four decades on, the same unpaid work has migrated into friendships, families and Slack channels ... Arlie Hochschild's 1983 concept described the paid smile in an airline cabin. Four decades later, the same unpaid work runs through friendships, families and Slack channels — and the people carrying i... https://siliconcanals.com/sc-v-sociologist-arlie-hochschild-coined-the-term-emotional-labor-in-1983-to-describe-flight-attendants-four-decades-on-the-same-unpaid-work-has-migrated-into-friendships-families-and-slack-channels/