Amy Diehl, Ph.D. (@amydiehl.bsky.social)

Women's tone management in electronic messages is emotional labor: Add an exclamation mark so the sentence doesn’t read as cold. Soften with “just” before the request. Add an emoji bc a full stop signals hostility. Read the message back, gauging how it will land. siliconcanals.com/sc-v-sociolo...

loading . . .

Sociologist Arlie Hochschild coined the term 'emotional labor' in 1983 to describe flight attendants — four decades on, the same unpaid work has migrated into friendships, families and Slack channels ... Arlie Hochschild's 1983 concept described the paid smile in an airline cabin. Four decades later, the same unpaid work runs through friendships, families and Slack channels — and the people carrying i... https://siliconcanals.com/sc-v-sociologist-arlie-hochschild-coined-the-term-emotional-labor-in-1983-to-describe-flight-attendants-four-decades-on-the-same-unpaid-work-has-migrated-into-friendships-families-and-slack-channels/