🎄On Day 12, our final Advent door opens The Gift of Stories. Fraser reflects on what has shaped Care Opinion for 20 years by thanking those who share their experiences, those who respond with care, and those who turn listening into learning and change. 🎁 www.careopinion.org.uk/info/advent-...

Re-reading this story a year on, especially with Christmas coming around again, it still has an impact. It captures a moment of care that stayed with the family after they went home together on Boxing Day, and it continues to move those who come across it a year later. www.careopinion.org.uk/1303035

🎄 Day 11 is special as we share a blog from our very first team member, @miriamra.bsky.social, looking back on 20 years of @careopinion.org.uk and what it means to build change that lasts. Read the full blog here👇 www.careopinion.org.uk/info/advent-...

So very proud be be part of this team! 💗 @careopinion.org.uk #20years #SocialEnterprise #OnlineFeedback #NHS ✨

🎄On Day 10, Mhairi from our moderation team shares a personal reflection on returning to work, embracing change, and explains how she views those changes as the gift of opportunity. 🔗 www.careopinion.org.uk/info/advent-...

Anti-racists - Oxford needs you to show up www.oxfordmail.co.uk/news/2571358...

Our calendar on day 5, “How does it make people feel to be listened to?” @careopinion.org.uk #onlinefeedback ✨

🎄Day 4 explores the side of Care Opinion many people never see: the stories shared with us by phone. This season of listening highlights how meaningful it is when someone chooses to share their experience; a gift that helps us all learn and improve care. 🔗 www.careopinion.org.uk/info/advent-...

🎄On Day 3, we look at research from the past 20 years, with almost 50 studies showing how patient stories on @careopinion.org.uk build a virtuous circle of learning and improvement through human connection. Read more👇 www.careopinion.org.uk/info/advent-...

Site nostalgia! How has the @careopinion.org.uk site evolved from our Patient Opinion days? Read in today’s advent calendar window #2! ✨ #OnlineFeedback

Some of our lovely team sharing why they love working at @careopinion.org.uk! ✨ #SocialEnterprise #OrganisationalCulture 💗

Our analysis of @careopinion.org.uk data showed how much patients have internalised these inaccurate campaigns about inappropriate use of A&E. I really believe that this nonsense, and war metaphors, harm patient experience in already miserable situations.

On my shift at @oxfordmutualaid.bsky.social on Monday we had virtually no fruit or veg, virtually nothing in the fridges, and low stocks of bread. This is partly because of so many recent emergency requests for food parcels, way more than usual.

Just back from an inspiring week with @careopinionau.bsky.social. Different countries, different systems, but the same truth: when people share their stories and staff listen with care, real change happens. Huge thanks to the CO Australia team www.careopinion.org.uk/blogposts/13...

Great development, with some fantastic individual and organisational supporters. Please share widely, and put 28 March in your diary for a march in London

Loved reading @tracymol.bsky.social's latest blog on her visit to Sligo/Leitrim and Donegal Mental Health Services. Fantastic work happening there, such inspiring teams!✨ www.careopinion.ie/blogposts/22... @careopinion.org.uk #HSE #onlinefeedback #SocEnt

On Care Opinion, stories aren’t just good or bad. They’re personal. One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404... Even small changes can have a real impact.

Thinking about online patient feedback... In some orgs it's data: log, count, report. In some it's cases: listen, resolve, close. In some it's culture: learn, improve, be open.

Celebrating @careopinion.org.uk and all the social enterprises putting people and planet before profit.💗 #NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay

"We've supported the work of many academic teams over the past 20 years, and there are now around 50 published #research papers, four completed #PhDs, and two more PhDs in progress" -latest blog from our @jamesfm55.bsky.social Director of Research & Development #onlinefeedback ✨

You can learn more about this project, and other examples of patient experience excellence and innovation, in the #PEN25 Book of Best Practice and our ‘Learning from the Best: Patient Experience and the NHS 10 Year Plan’ publication: 🔗 bit.ly/PENBoBP 🔗 bit.ly/PEN10YearPlan #PersonCentredCare [2/2]

Proud of our #socialenterprise @careopinion.org.uk Living our values ❤️ #reallivingwage #SocEnt

Well, that's a wrap (sobs) BUT what a conference it has been! Thank you so much to all our fab guest speakers and for all of those who have come along to watch! And big thanks to the great @careopinion.org.uk team for all their hard work in front and behind the scenes! #COconf25

We are delighted to be hearing from Mariska Vernon-Stroud of @nhslothian.bsky.social about the great journey of the health board engaging with the public on @careopinion.org.uk at our conference. #COconf25

So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25

Lisa Townsend sharing their current status with using Care Opinion at Royal Devon (RDUH)...wow! 👀 #COconf25

'Care Opinion allows us to see unique perspective' really inspiring presentation from Linda Craig....oh and what an impactful title for a presentation too! #Coconf25

Well how fab is this...Mariska from @nhslothian.bsky.social sharing ways in which Care Opinion can be used as a tool for celebration! A few ways in which they celebrate their staff! 🎉 #COconf25

At the @careopinion.org.uk conference, Linda Craig has shared some wonderful impacts of narrative feedback #COconf25

💬 Session 4 - Our super fab support team will be hosting our next session with input from some of our super wonderful subscribers 'Subscriber support: reflections on inspiring change' ✨ #COconf25 @emmaln14.bsky.social @charlotteborthwick.bsky.social

Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research

.......'there is a citizenship aspect for the person leaving the feedback; to help others' 💭 food for thought #COconf25 Research chat 26

Fascinating session called "Understanding defensiveness: learning from responses to stories on Care Opinion?" at the @careopinion.org.uk conference from @jamesfm55.bsky.social with great speakers Prof's Alex Gillespie and Tom Reader #COConf25

"For any patient voice to have impact, there has to be listening" Prof Alex Gillespie. @lsepbs.bsky.social Fascinating research chat going on here. If you would like to watch our previous research chats, follow this link 👀https://www.careopinion.org.uk/info/research-chats #Coconf25

"Care Opinion does provide the ideal safe and secure platform for their views" such wonderful words from an author that is sharing how posting their feedback has had an impact for them and services alike. #COconf25

💬 Session 3 - Research chat 26. We are delighted to welcome Prof Alex Gillsepie and Dr Tom Reader in conversation with our @jamesfm55.bsky.social 'Understanding defensiveness: learning from responses to stories on Care Opinion' #Coconf25

Hearing the patient voice in our second session was so well received by our #COconf25 attendees. 'The story behind the story: A Care Opinion author reflection'. In this recorded session, Gordon shared his experience of sharing his story on @careopinion.org.uk following an early #stroke♥️

💬 Session 2 - what an amazing opportunity we have next to hear from an author on their experience of leaving their story with Care Opinion! #COconf25

💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25

How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social

Our conference has begun! 🎉 Even more special this year as we celebrate 20 incredible years of @careopinion.org.uk, 20 years of stories shaping better care. ✨ #COconf25

This #OrganDonationWeek, we’re sharing a family’s story of their sister who sadly passed away in ICU. While grieving, they found comfort knowing she was able to donate her organs, “giving the gift of life to others,” they said. #NIAS @setrust.bsky.social Read more: 🔗 www.careopinion.org.uk/1380613

Join us for our Autumn Conference on Thursday 23rd October (9am–12:30pm, online & free). 💬 Hear how stories are shaping better care 💬 Learn from the latest research 💬 Connect with colleagues, share ideas, and shape the future of care 👉 Register now: events.teams.microsoft.com/event/4feed0...

🔎 Is it keeping you safe… or just routine? Our blog on why some safety routines in #Healthcare don't benefit patients is now available to read on @careopinion.org.uk careopinion.org.uk/blogposts/12... #PatientSafety @rebeccalawton.bsky.social

What a wonderful #endoflife care story from the Southern Health & Social Care Trust - read the full story on @careopinion.org.uk 👇 www.careopinion.org.uk/1383153

NHS England says that by 2026, patient feedback should reach clinicians + drive change. At @careopinion.org.uk , we’ve been making that happen for 20 years. Curious how it works? Read my new blog: 👇 www.careopinion.org.uk/blogposts/12... #CareOpinion #NHS #PatientFeedback #HealthCare

Today we share this wonderful story that made our team smile @Hampshire and Isle of Wight NHS FT , it tells of the praise and gratitude to staff who were able to help this patient. Simple things we take for granted can bring so much joy. Read the full story here: www.careopinion.org.uk/1376175

@careopinion.org.uk are honoured this year to be featured in the CMO Sir Gregor Smith's Casebook, which shows examples of #RealisticMedicine and #ValuesBasedHealthAndCare provided across Scotland. You can find us on page 21, amongst the other wonderful examples www.gov.scot/binaries/con...

Sept 2024: Lord Darzi review of NHS in England says “the patient voice is not loud enough”. June 2025: NHS England shuts down its online patient feedback service. Seems like a rather large gap between words and actions… @england.nhs.uk @rthonwesstreeting.bsky.social