💻Today our chief executive, @chrisgrahamuk.bsky.social, chaired @hcuknews.bsky.social's 'Patient Involvement and Partnership for Patient Safety' virtual conference. It was a great day of insightful sessions about the power of patient collaboration, including discussions on: [1/3]

For more than 1 in 4 of us in the #UK, our homes could be making us ill because we have issues like damp, cold and mould. We shouldn't have to wear a hazmat suit to stay warm and healthy in our homes. That's why we're joining @healthequals.bsky.social in calling for a real solution: bit.ly/3LqMOo9

Out now! The Healthwatch Oxfordshire news brief contains all of our latest health and social care news sent straight to your inbox. Read the latest issue or sign up on our website : healthwatchoxfordshire.co.uk/news-and-eve...

Communication and information in #NHS children’s cancer services are improving. Our latest Under 16 Cancer Patient Experience Survey (750+ children and parents, 2024) shows promising progress. 80% said staff always shared information in an appropriate way (up from 76%). [1/2]

A quick reminder about our Access to Health card which sets out people’s rights to accessing treatment and registering with a GP. It can be downloaded from our website, or please get in touch if you would like copies of the card sending out to you: healthwatchoxfordshire.co.uk/news/new-acc...

The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care. [1/2]

We couldn’t be more thrilled that our CEO, @chrisgrahamuk.bsky.social, will be a keynote speaker at the 2nd Global Conference on Person Centred Care #GCPCC2026, hosted by @gothenburgpcc.bsky.social, taking place in #Gothenburg, #Sweden, from 4-7 May 2026. #PersonCentredCare #PatientExperience

📢 Important dates for GCPCC 2026! Abstract submissions are open until November 16, 2025 Early-bird registration runs until December 31, 2025 Secure your spot and submit your work today: gcpcc.org?utm_source=b... #GCPCC2026 #PersonCentredCare #CallForAbstracts

We’re pleased that our two abstracts, developed with the Acute Leukaemia Advocates Network (ALAN), were presented at the International Society for Quality of Life Research 32nd Annual Conference in Milwaukee, Wisconsin. [1/2]

Community services are under growing strain, with almost 1.2 million people waiting for care, and the steepest rise among children and young people. As neighbourhood health services are rolled out, addressing pressures on community care will be essential.

At @careopinion.org.uk's Autumn Conference yesterday, we were delighted to hear Royal Devon University Healthcare NHS Foundation Trust share their #PEN25 award-winning project ‘The Power of Data and Voice: Innovating Patient Feedback for Real Impact’. [1/2]

So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25

Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research

Have you been diagnosed with glaucoma? We’re inviting #UK adults aged 18+ with #glaucoma to take part in a one-hour online interview about their care. Your feedback will help shape future #glaucomaservices. For more information, visit: bit.ly/Glaucoma25 To register, visit: bit.ly/Glaucoma25Register

Remember, our webinar with #AmazonBusiness on person centred procurement is 23rd October at 12:30pm. Learn how smarter procurement improves #carequality, boosts efficiency, and restores time to health and care staff. Register here: bit.ly/PCPWebinar25 @pen-news.bsky.social #PersonCentredCare

Where you’re born shouldn’t determine how long you live. Yet in the UK, differences in income, housing, and other factors can shorten lives by up to 16 years. [1/2]

Remember, our webinar with #AmazonBusiness on person centred procurement is 23rd October at 12:30pm. Learn how smarter procurement improves #carequality, boosts efficiency, and restores time to health and care staff. Register here: bit.ly/PCPWebinar25 @pen-news.bsky.social #PersonCentredCare

This month, we’re delighted to welcome four new members to our Board of Trustees. Their appointments reflect our commitment to embed the voice of patients, service users, and families at every level of decision-making. Read more: bit.ly/PickerTrustees2025 #PersonCentredCare #HealthLeadership

The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care. [1/2]

On 2 Oct at the @unibirmingham.bsky.social, we celebrated a shared truth: care is more than treatment. Southern Health & Social Care Trust won #PEN25 for 'Seasons of Life' — a powerful initiative reframing grief as a journey of connection and identity: bit.ly/SHPEN25.

Are you waiting for an #NHS appointment, procedure or treatment? We’re looking for people to complete a survey to build our understanding of people’s experiences of waiting for planned NHS care in the #UK.  [1/2]

#PEN25 great day at the picker awards - only mental health representatives we think

Congratulations to our overall winner of the 2025 PEN Awards! We’re delighted that this year’s overall winner is Southern Health and Social Care Trust, recognised for their ‘Seasons of Life’ initiative. #PEN25 #PXInnovators #PersonCentredCare #PatientExperience #HealthAwards #AmazonBusiness

We’re back for the afternoon sessions of the Picker Experience Network Awards with more winners to be revealed. The energy and inspiration today have been outstanding! #PEN25 #PersonCentredCare #PatientExperience #HealthAwards

Last year’s overall PEN Award winners are back to share their journey, and what a story it is. Born from a patient’s simple wish to feel fresh air again, the Secret Garden has grown into a sanctuary beside the ICU at University Hospitals Plymouth NHS Trust.

Freya Williams, one of today’s inspiring keynote speakers and a paediatric nurse, shared the realities of living with Ehlers Danlos syndrome (EDS), and how her lived experience has helped others. #PEN25 #PXInnovators #EhlersDanlosSyndrome #PersonCentredCare #PatientExperience #HealthAwards

Great to be at @pickereurope.bsky.social #pen25 today. Best of luck to everyone up for award, hope you all have a fabulous day! ⭐️

The 2025 PEN Awards are officially underway. Today is not only about celebration, it’s about coming together. We’re gathering in one place for connection, shared learning, and inspiration.

Do you work on the frontline in urgent or emergency care in England? We want to hear from you. Your feedback will help shape the 2026 Urgent and Emergency Care Survey, part of the #NHS Patient Survey Programme. Learn more: bit.ly/UEC26 #UrgentCare #EmergencyCare #FrontlineStaff #Survey

Our newly published study, led by Dr Petros Perros (@newcastleuni.bsky.social) with our very own co-authors @ajpoots-phd.bsky.social, @amytallett.bsky.social and Harriet Hay, reveals important gaps in how people understand and manage #hypothyroidism. Find out more: bit.ly/FrontiersSept25

Next Thursday, 2nd October, the Picker Experience Network Awards at @unibirmingham.bsky.social will bring together health and care leaders to share learning and recognise those making a difference for patients, families, and staff. Book your place: bit.ly/PENAwardsTickets. #PEN25 #Picker

Please note the new date for our webinar with #AmazonBusiness on person centred procurement: 23rd October, at 12:30pm. Learn how smarter procurement improves #carequality, boosts efficiency, and restores time to health and care staff. Register here: bit.ly/PCPWebinar25 #PersonCentredCare

Good facilitation in healthcare isn’t about having all the answers. It’s about helping patients, staff, and carers find them together. Our one-day course gives you the chance to practice those skills, learn from experienced facilitators, and grow your confidence. Join us: bit.ly/4f1l0le.

What does it really feel like to be a patient in today’s #NHS? The 2024 #AdultInpatientSurvey, coordinated by us for the #CareQualityCommission (CQC), gives us the answers. It paints a picture of both progress and hard truths. Read the full blog here: bit.ly/IP24Blog

Great to see our COO, Phillip Stylianides currently representing @pickereurope.bsky.social at the #PXCongress in #Jakarta, #Indonesia. In his session today, Phil explained how healthcare leaders can look past surface-level metrics to find insights that improve patient and staff experiences.

In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to. Read the full piece: bit.ly/BMJSept25

On #WorldPatientSafetyDay, we spotlight the role of the patient voice in safeguarding care. The Picker Principles of Person Centred Care remind us that true safety goes beyond checklists—it happens when patients and providers work as partners, shaping care around people’s lives.

Since 1986, we’ve been asking patients what matters most and using their voices to reshape care. In 2013, #Cemplicity joined that mission, making real-time feedback possible and turning insights into action. Now we’re taking the next step together. Read more: bit.ly/CemplicityPartnership

The Picker Experience Network Awards 2025 bring together leaders, innovators, and colleagues from across health and care. Join us on Thursday 2nd October to celebrate outstanding achievements in person centred care, share learning, and connect with peers: bit.ly/PENAwardsTickets.

Bringing patients, carers, and staff into the same room can lead to impactful change. But it isn’t always easy. Voices clash, and quieter perspectives can be overlooked. That’s where skilled facilitation makes the difference, turning challenge into collaboration. [1/2]

Do you have #MarfanSyndrome or #LoeysDietzSyndrome, or support someone who does? If you’re also aged 16+, living in the #UK, we want to hear from you. Please spare 20 minutes to take part in our anonymous survey about your experiences of living with or supporting someone with the syndromes. [1/2]

Join us for a webinar with Amazon Business on person centred procurement, guided by the #PickerPrinciples. Learn how smarter procurement improves care quality, boosts efficiency, and restores time to health and care staff. Register here: bit.ly/PCPWebinar25 #PersonCentredCare #SmarterProcurement

Looking to improve services, redesign care, or drive innovation in patient pathways? Our Experience-Based Co-Design course gives you practical tools, the confidence to use them, and a supportive community to learn alongside. Our next EBCD course starts on 23rd Sept. Join us here: bit.ly/46NA9Et

The 2024 #NHS Adult Inpatient Survey shows modest improvements in patient experience. More people said there were always enough nurses (58%) and that they could get staff help when needed (65%). Patients also felt more involved in conversations about their care. [1/2]

In @hsj.co.uk, our Policy & Public Affairs Manager, @ollipotter.bsky.social, discusses how amplifying the #patientvoice can drive improvement in #cancercare, drawing on the latest #NCPES results: bit.ly/HSJ-NCPES.

A further paper from collaboration by @pickereurope.bsky.social team with medical and patient coauthors on hypothyroidism, www.frontiersin.org/journals/end... Whilst nuanced, 'incorrect' knowledge was associated with poorer experiences, suggesting need for improvements in info and conversations

We partnered with the Acute Leukemia Advocates Network (ALAN) to develop a new toolkit designed to support patients, advocacy organisations, and healthcare professionals. [1/2]

If you’re new to co-production, or ready to strengthen your collaboration, our 'Tools for Co-Production' course helps you build a practical framework. It equips you with the resources to work alongside patients, carers, and staff to achieve meaningful goals and create impact. Sign up: bit.ly/4nUIxbu

I’m pleased to say that our pilot project, “Go Decaf,” has been shortlisted for a Patient Experience Network National Award (PENNA). Promising results, with an 11%& 20% reduction in inpatient toileting related falls. Always happy to share our approach! #pen25 www.northumbria.nhs.uk/media-centre...

On 25th Sept, join us and Amazon Business for a webinar on person centred procurement, guided by our Picker Principles. Learn how smarter procurement improves care quality, boosts efficiency, and restores time to health and care staff. 🔗 bit.ly/PCPWebinar25 #PersonCentredCare #SmarterProcurement