Sometimes it’s one person who makes all the difference. A patient recently shared how Sandra from South Eastern Sydney Local Health District made their experience that much better, and even took the time to call us to tell us about it. Read the full story: www.careopinion.org.au/104342

“Unfailingly professional, competent and empathetic.” shorturl.at/Ewc9f That’s how one person described their cancer care at Prince of Wales Hospital via @CareOpinionAU. On #WorldCancerDay, we reflect on stories like these. Where real care makes all the difference. #CancerCare #PatientVoice

Thank you Fraser for your kind words, and for the opportunity to share two blogs. Authored by our very own Ellen McGovern-Greco, these blogs are a natural addition to the UK site's collection of thoughtful, leading work on patient feedback, person-centred care and relational practice.

We’ve just shared a wonderful new guest blog by Ellen McGovern-Greco from @careopinionau.bsky.social, that brings a thoughtful philosophical lens to truth, belief and the human experience behind patient stories. It is a gentle but powerful read. www.careopinion.org.uk/blogposts/13...

Have you ever seen change happen because of your feedback? Check out this masterclass in responding with empathy, accountability and action. Resulting in changes for this author and their community! www.careopinion.org.au/100219

How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social

💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25

This week Care Opinion had the pleasure of presenting our Real Stories, Real Care event at Parliament House. It was an honour to be joined by so many MPs to share our vision for the future; where we listen to patients and their families, and together their voices help shape care for everyone.

Can we find "the perfect midwife", Kylie? Check out this beautiful story shared about Kylie the travelling midwife, who at the time in 2023, was at Esperance Health Campus as this author had an emergency caesarean section birth. www.careopinion.org.au/102012 #midwife #birth #patientfeedback

This week Care Opinion Australia's National Manager Rebecca Somerville presented "Through both lenses” at #QAMH2025 sharing how lived experience & honest feedback drive real change in mental health care. Challenging us to listen beyond facts & respond with compassion. #MentalHealth #PatientFeedback

NHS England says that by 2026, patient feedback should reach clinicians + drive change. At @careopinion.org.uk , we’ve been making that happen for 20 years. Curious how it works? Read my new blog: 👇 www.careopinion.org.uk/blogposts/12... #CareOpinion #NHS #PatientFeedback #HealthCare

“Advocacy starts with us.” Rachael Burns, Founder, Integrity Initiative—a grassroots movement for mental health reform through lived experience—shares her powerful blog on Care Opinion AU 💬 Blog: www.careopinion.org.au/blogposts/13... Website: integrityinitiative.weebly.com #MentalHealth

Lovely catch up with some of the Care Opinion UK team - always a joy to connect across hemispheres! 🌍 Sharing updates, congratulations, and all the latest from Care Opinion AU and UK. Thanks for making the time @fraserg.bsky.social, @jamesfm55.bsky.social and Sarah. Valuable conversation as always!

#PatientExperienceWeek is here! Our Gratitude Wall is already filling up with heartfelt messages. We’ve been moved by the early contributions highlighting the power of kindness, care, and connection in the Australian healthcare system. Now, we’d love to hear from you. #PXW2025 #HumanExperienceWeek

Yesterday morning some of the Care Opinion Australia team were delighted to catch up again with some of the @careopinioncanada.bsky.social team! We had a ball (if you can't tell!) - building our relationships and sharing relational feedback wisdom together!

The Care Opinion Australia team will be taking a short break from 5pm Thursday 17th April, returning to the office at 9am Tuesday 22nd April. We wish you a safe and happy long weekend! 🐣🌼 During this time, you can still share your story by visiting: www.careopinion.org.au/tellyourstory

We are building a Gratitude Wall for Patient Experience Week - and we’d love your help! Add a note about something you’re grateful for in Australian healthcare. It could be a kind word, a small gesture, or a moment that made a big difference. Gratitude Wall: www.canva.com/design/DAGiz... #PXW25

“This was the calmest hospital visit my son has ever had.” 💛 A parent shares how staff supported their autistic son during a 3:30am emergency visit for croup—by listening, adapting, empowering and importantly allowing the parent to guide care. Read the story 👉 www.careopinion.org.au/100145

We’re thrilled to share that Care Opinion Australia, in partnership with Alpine Health, has submitted a project for the 2025 Value-Based Health Care (VBHC) Awards! Explore our submission, "Seeing the Person Behind the Data," here: shorturl.at/FkmDS

Curious about how to share your experience with Care Opinion? This short video walks you through the process of sharing your story via a web browser. It’s simple and easy to provide feedback on health, community, or aged care services. 📽 Watch now: www.youtube.com/watch?v=psQ6...

The Care Opinion Australia office is currently preparing for cyclone Alfred to make landfall. We anticipate that there may be some network outages due to the impacts of the cyclone and therefore there may be delays in processing some stories and replying to emails / calls.

Recently, our team had our first official meeting with our Canadian counterparts at @careopinioncanada.bsky.social! It was fantastic to connect, learn more about their team, and explore how we can support and learn from each other. Exciting times ahead for Care Opinion on both sides of the globe!

Our internal emailing system is undergoing upgrades and while this is occurring there may be some disruption to our team's ability to send emails. While the website is unaffected but please be aware there may be a slight publication delay. Thank you for your patience and understanding at this time.

Our first post on Bluesky! Know a mum navigating a tough breastfeeding journey? 💕 The Breastfeeding Centre of WA has been a "safe place to land" for many, offering expert support & care. 🌟 Read this mum’s powerful story: www.careopinion.org.au/99345 #BreastfeedingSupport #WAHealth