Re-reading this story a year on, especially with Christmas coming around again, it still has an impact. It captures a moment of care that stayed with the family after they went home together on Boxing Day, and it continues to move those who come across it a year later. www.careopinion.org.uk/1303035

🎄On Day 12, our final Advent door opens The Gift of Stories. Fraser reflects on what has shaped Care Opinion for 20 years by thanking those who share their experiences, those who respond with care, and those who turn listening into learning and change. 🎁 www.careopinion.org.uk/info/advent-...

🎄 Day 11 is special as we share a blog from our very first team member, @miriamra.bsky.social, looking back on 20 years of @careopinion.org.uk and what it means to build change that lasts. Read the full blog here👇 www.careopinion.org.uk/info/advent-...

🎄On Day 10, Mhairi from our moderation team shares a personal reflection on returning to work, embracing change, and explains how she views those changes as the gift of opportunity. 🔗 www.careopinion.org.uk/info/advent-...

🎄On Day 9, we’re highlighting some of our subscribers’ greatest work from 2025 🎄 From milestone story numbers to meaningful changes, this door celebrates how our subscribers are listening to and learning from patients and service users. www.careopinion.org.uk/info/advent-...

🎄On Day 8 we’re heading across the world to Alberta, Canada. Today’s door shares reflections from Sarah’s visit to the @careopinioncanada.bsky.social team: a week of learning, connection and shared purpose as we continue growing our community of listening. 🔗 www.careopinion.org.uk/info/advent-...

🎄On Day 7, our Emma describes her experience at the PEN Awards, reflecting on collaboration, innovation and an unforgettable win for Royal Devon University Hospital Trust. #RDUH www.careopinion.org.uk/info/advent-...

🎄Day 6 is all about the voices behind the stories. Every day, people share experiences that make us pause, reflect, and sometimes feel deeply moved. Our moderation team reads them all and some linger long after. Read the full post 👇 www.careopinion.org.uk/info/advent-...

🎄On Day 5, we’re reflecting on a simple phrase we see again and again on @careopinion.org.uk: “They listened.” Today’s post explores what it means to feel acknowledged, valued and truly heard. Take a look👇 www.careopinion.org.uk/info/advent-...

🎄Day 4 explores the side of Care Opinion many people never see: the stories shared with us by phone. This season of listening highlights how meaningful it is when someone chooses to share their experience; a gift that helps us all learn and improve care. 🔗 www.careopinion.org.uk/info/advent-...

🎄On Day 3, we look at research from the past 20 years, with almost 50 studies showing how patient stories on @careopinion.org.uk build a virtuous circle of learning and improvement through human connection. Read more👇 www.careopinion.org.uk/info/advent-...

🎄Day 2 looks back at how the @careopinion.org.uk platform has grown over nearly 20 years from our early days as Patient Opinion. A lot has changed, but the heart of our work is the same: feedback shared by patients to help health services learn and change. 🔗 www.careopinion.org.uk/info/advent-...

🎄On Day 1 we’re celebrating the people behind @careopinion.org.uk. Today’s post reflects on our team’s culture: the kindness, humour, support and our mission that shape how we work and why it matters. Our team share what working at Care Opinion means to them: www.careopinion.org.uk/info/advent-...

🎄Our Advent Calendar, featuring 12 Days of Christmas with @careopinion.org.uk, begins today! As the festive season approaches, we’ll be opening a new door sharing reflections, stories, memories and moments from our 20-year journey. Follow along every day👇 🔗 www.careopinion.org.uk/info/advent-...

Loved reading @tracymol.bsky.social's latest blog on her visit to Sligo/Leitrim and Donegal Mental Health Services. Fantastic work happening there, such inspiring teams!✨ www.careopinion.ie/blogposts/22... @careopinion.org.uk #HSE #onlinefeedback #SocEnt

Big congrats to @rdash-nhs.bsky.social today, with over 2,000 stories and 400 staff now listening to feedback on @careopinion.org.uk 👏👏👏 www.careopinion.org.uk/services/rxe

Some stories on @careopinion.org.uk stay with you. They touch something deep and remind us why listening really matters. This is a powerful story from a person who bravely opened up about grief, anxiety, and their journey toward healing. Read their story: www.careopinion.org.uk/1406799 #SLUHSCP

On Care Opinion, stories aren’t just good or bad. They’re personal. One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404... Even small changes can have a real impact.

We're a proud social enterprise and today is #SocialEnterpriseDay - a moment to raise awareness and celebrate the amazing work carried out by these businesses around the world, including @careopinion.org.uk. But what is a social enterprise?... #CareOpinion

It’s Living Wage Week! 🎉 Care Opinion is proud to be part of the movement of over 16,000 employers making a difference by paying the real Living Wage - because everyone deserves a decent standard of living. Will your organisation join us? Find out more at: www.livingwage.org.uk #LivingWageWeek

Today we share how the importance of a warm welcome made this author feel safe, at ease and welcomed in what can be a very scary and anxious situation. You can read the full story here 👇 www.careopinion.org.uk/1392282 #Inclusion #FeelGoodFriday #SexualHealth

You can learn more about this project, and other examples of patient experience excellence and innovation, in the #PEN25 Book of Best Practice and our ‘Learning from the Best: Patient Experience and the NHS 10 Year Plan’ publication: 🔗 bit.ly/PENBoBP 🔗 bit.ly/PEN10YearPlan #PersonCentredCare [2/2]

At the @careopinion.org.uk conference, Linda Craig has shared some wonderful impacts of narrative feedback #COconf25

At @careopinion.org.uk's Autumn Conference yesterday, we were delighted to hear Royal Devon University Healthcare NHS Foundation Trust share their #PEN25 award-winning project ‘The Power of Data and Voice: Innovating Patient Feedback for Real Impact’. [1/2]

Well, that's a wrap (sobs) BUT what a conference it has been! Thank you so much to all our fab guest speakers and for all of those who have come along to watch! And big thanks to the great @careopinion.org.uk team for all their hard work in front and behind the scenes! #COconf25

Huge Congratulations to our star responders: ⭐ Victoria McCrory @northernhsct.bsky.social ⭐ Nicolas Blandini (Royal Devon University Healthcare NHS Trust) ⭐Gaynor Bird @nhsggc.bsky.social Your empathic and considered responses really do make the difference! 👏 #COconf25

Well, last session but what a session to end on! We're doing our excited dances to celebrate our Star Responders! ⭐ #Coconf25

So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25

Lisa Townsend sharing their current status with using Care Opinion at Royal Devon (RDUH)...wow! 👀 #COconf25

Well how fab is this...Mariska from @nhslothian.bsky.social sharing ways in which Care Opinion can be used as a tool for celebration! A few ways in which they celebrate their staff! 🎉 #COconf25

We are delighted to be hearing from Mariska Vernon-Stroud of @nhslothian.bsky.social about the great journey of the health board engaging with the public on @careopinion.org.uk at our conference. #COconf25

'Care Opinion allows us to see unique perspective' really inspiring presentation from Linda Craig....oh and what an impactful title for a presentation too! #Coconf25

So excited to hear from Linda Craig from the Public Health Agency Northern Ireland at the @careopinion.org.uk conference sharing their story so far #COconf25

Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research

💬 Session 4 - Our super fab support team will be hosting our next session with input from some of our super wonderful subscribers 'Subscriber support: reflections on inspiring change' ✨ #COconf25 @emmaln14.bsky.social @charlotteborthwick.bsky.social

Fascinating session called "Understanding defensiveness: learning from responses to stories on Care Opinion?" at the @careopinion.org.uk conference from @jamesfm55.bsky.social with great speakers Prof's Alex Gillespie and Tom Reader #COConf25

.......'there is a citizenship aspect for the person leaving the feedback; to help others' 💭 food for thought #COconf25 Research chat 26

"For any patient voice to have impact, there has to be listening" Prof Alex Gillespie. @lsepbs.bsky.social Fascinating research chat going on here. If you would like to watch our previous research chats, follow this link 👀https://www.careopinion.org.uk/info/research-chats #Coconf25

Hearing the patient voice in our second session was so well received by our #COconf25 attendees. 'The story behind the story: A Care Opinion author reflection'. In this recorded session, Gordon shared his experience of sharing his story on @careopinion.org.uk following an early #stroke♥️

💬 Session 3 - Research chat 26. We are delighted to welcome Prof Alex Gillsepie and Dr Tom Reader in conversation with our @jamesfm55.bsky.social 'Understanding defensiveness: learning from responses to stories on Care Opinion' #Coconf25

"Care Opinion does provide the ideal safe and secure platform for their views" such wonderful words from an author that is sharing how posting their feedback has had an impact for them and services alike. #COconf25

💬 Session 2 - what an amazing opportunity we have next to hear from an author on their experience of leaving their story with Care Opinion! #COconf25

💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25

How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social

Our conference has begun! 🎉 Even more special this year as we celebrate 20 incredible years of @careopinion.org.uk, 20 years of stories shaping better care. ✨ #COconf25

💬 Session 1 - we are so excited to be joined by our wonderful friends at Care Opinion Australia 👏 #COconf25 @careopinionau.bsky.social

And we're live! Welcome to the Care Opinion Autumn conference 2025, we're very excited to share lot's of exciting sessions! #COconf25

Keeping up with the RDASHians is one of our favourite things to do at @careopinion.org.uk ☺️ RDASH is a large mental health and community NHS trust in South Yorkshire. Here's CEO Toby Lewis talking about the difference Care Opinion makes: www.youtube.com/watch?v=Ro9N...

⏳The countdown is on to our Autumn conference 2025! We are excited to share the session titles with you, so you can see what is in store! If you haven't registered, then here is the link events.teams.microsoft.com/event/4feed0... We're excited to see you there! #COconf25