Looking for examples of 'service veneers' where a solution has been plastered over a complex series of services with the promise of a streamlined better experience but hasn't done hard work to improve whole system. Think like 'life stage' digitised journeys or outcomes still being hard to meet

Excited to visit Dublin next week for launch of NCAD DesignLabs: A new national hub for design research in public sector transformation Talking about co-designing services + why collaboration really is the core of designing services that work for people www.eventbrite.ie/e/launch-of-...

We've written about the 5 things that are needed in any scenario to create an organisation that can design and deliver services well This is for all the people stepping into leading service design, whether it's in their title or not. good.services/writing/comm...

#celebritytraitors was really good TV right? I went to see David Olusoga for a talk maybe a few months after filming and though he couldn’t really talk about any details, he mentioned just coming back from filming traitors and you could tell he really had had the best of times

The painful process of editing a teaser down for a festival pitching circuit by 16 seconds to fit the 3 minute maximum rule. It's like writing proposals again for the digital marketplace, just in premiere pro. This time, replacing small words like the + and, for chopping people pausing for breath

Yup it’s that time again I make another trailer for my feature as we shoot more footage then adapt the pitch Making a feature is HARD WORK Still coming. #section28

A couple of weeks ago @theschoolofgood.bsky.social shared a breakdown of 4 distinct ‘types’ of service design leadership we’ve observed through our work with orgss, training and coaching 💡 Idea leaders 🔧 Technical leaders ❤️ People leaders 📈 Delivery leaders good.services/writing/what...

Reminder to self. Don’t get a deep tissue massage, in a Thai massage outfit, and say you like it firm Send help.

My documentary on Section 28 showed me how censorship works — and how it returns in new forms. So I’m hosting a one-day conference on the rise of anti-rights movements and what we can do. 🗓️ Save the date: mailchi.mp/94450cee9bbe... Please share in your networks #Section28 #LGBTQIA #HumanRights

Played with my folk band on a collaboration with a death morris group today at the all souls festival 💀 🖤 🖤 🖤 🖤 🖤 🖤 💀

Most bad services don't happen deliberately. We've written more about what to do when bad service design is deliberate. good.services/writing/what...

Great day with Loch Lomond and the Trossachs National Park yesterday I ran a futures session on climate adaptation and extreme weather events We spent the day looking at our services then bigger picture of how our org needs to think about finance, strategy, policy to adapt to a changing climate

We wrote about the types of service design leadership. Short answer is - there’s many roles and impossible to do them all

Me again, on about ticketing. I want to do a save the date for a conference and collect email interest then when ready, sell tickets to it. Is there a ticketing platform out there that can do this? Or is it a case of 'make a free ticket available' and name it something like 'notify me on launch?'

What is the best ticketing platform out there now for a one off (paid) conference that can handle free tix/reduced and not give me all the extra fluff I don't need except the basics Don't mind obvs % fee on ticket model but also one that's not insane Any rec's?

With everything going on in the world right now, Alan Carr being a traitor is my savour

An ex snook (who I highly rate) works at an AI x Data company and is looking for 2 FT bid writers / biz dev people. .. could have experience of building a team, and/or someone who wants to focus on managing and writing bids. But must have experience of winning in the private and public sector.

Miss the old days of Argos, you know, the business model of real estate for their stock so you could get something immediately in person Trying to buy an emergency basic 20/25L pannier rack in central London when I get off the train and options low Argos model is now - get this tomorrow at 9am

Asking for a friend - amazing social CIC doing good things in nature. Looking for a South West (ideal) based fractional CTO who can also get their hands a bit dirty, and help a volunteer model of developing their platform They have a backend dev, and hiring a front end. Any ideas/connections?

About to hit the road on and off for London, Scotland, London and Scotland again for works But had a real time at the farm of late. What you don’t see if tears at a circular saw guide, relentless leaks ruining a new ceiling and overwhelm of the job at hand But hey, we keep going

Today's job > Watching back 2nd cut from editor We've cut 10.5 hours to 6 hours Now need to cut to 2.5/3 hours Hardest job I've ever had to do - Straddling macro and micro reflections/notes - Trying to 'feel' my film without music/visuals that will go with interviews - Loving every interviewee :(

Let it be known that I chose one local bike repair shop over another because one had an auto bot replier called 'Dave' where all avenues led to booking an appointment The other picked up the phone and talked to me Which one did I choose, you decide...

Spent this Monday starting the week talking about bathrooms, and taking photos of signs with @loudowne.bsky.social This is my brain most of the times in bathrooms - who designed the service maintenance model, or did they?

Whether it’s paracetamol or something else, Trump and co are perpetuating the idea autism is wrong and disability is an individual’s responsibility to avoid. It’s anti-science but it’s deeply ableist at its core. The goal is for non-disabled to be afraid and disabled people to be ashamed.

Received a letter to confirm household electoral register with a domain link to householdresponse.com + /myarea My first thought was, is this a scam? I get URLs changing when direct linked to 3rd party software via a council website but electoral register? Same for visas, passports, health stuff.

An ultra-conservative anti-abortion lawyer has threatened a GP practice in Brighton with legal action, risking further restrictions on healthcare for young trans people: https://goodlaw.social/j05o

Nothing better than listening to a Fred Again... rooftop mix and before you heard it, realising you had already sampled and mixed the same songs from exact same cue points The algorithm runs deep

Still editing In a 3 week, editing block to keep assembling what we have and define final missing parts But we’ve chopped my feature in half at least ✂️ Still grateful for that initial kickstarter funding, it’s gone SOOOOO far

Twice-married Nigel Farage claims the ‘most stable relationships’ are between men and women If this ain’t homophobia I don’t know what is In fact peer reviewed studies show that lgbtq relationships last the same if not longer than heterosexual couples 😜 www.thepinknews.com/2025/09/16/n...

🚨 6PM, WED 24 September 🚨 Join us at the MoJ or online * Dr Moira Nicolson & Holly Marquez "Failing Forward: Why Planning for AI Disasters Unlocks Breakthrough Innovation" * ​Ben Sauer "Always Be Creating Clarity: Daily habits for strategic storytelling" luma.com/sm09nslz Please share! Thanks 🙏

I’ve just posted a longer post about the marches at the weekend on LinkedIn but for shortness: Check in on your teams this week I stand against racism, xenophobia and anti-lgbtq rhetoric We can do better and I’m taking direct action this weekend to counter protest groups outside a hotel

Madness a far right idiot flaming hate and the 100k who marched today get more headlines and frenzy than the 500k people who marched for Palestine a couple months ago and continue to do so

Fascinating visit to The Norman Lockyer Observatory in Sidmouth with the Downes On our doorstep, super cool old Victorian telescopes and meteor tracking software Definitely other life forms out there. We do small. Hope wherever they are, they’re managing their sh*t better than us right now 🌍 ☮️ 👽

Love this from @gilestur.bsky.social on strategies

Been enjoying chat GPT x adobe script development to make work easier/faster for me in laying out grids for workshop templates Anyone else been using it in this way?

What is this new cold marketing approach of putting invites directly into my calendar when we don't know each other. It's SO CONFUSING, keeps me thinking I have meetings when I don't. Sure there's a feature I can turn on to stop it but also, just still not ok right? Anyone else?

Amalfi coast by boat for our ten year anniversary ❤️ 🚤 👏

Don’t think I’ll get over last weekend celebrations for @loudowne.bsky.social 40th birthday So many beautiful friends and family celebrating with us in style. Farm Olympics, Ceilidh, performances, folk band, karaoke and DJs ❤️ felt full to see our barn finally in use

So pleased @lucymstewart.bsky.social is bringing back designing sustainable services Comes back in November

Life made Big in Mamsbury

Barry can’t swim topping off a great day hanging in east London Also Orbital. Casually on before with a smallish crowd, but like, hello!

@loudowne.bsky.social spoiling me on my birthday 👏 👏 👏 ❤️ ❤️ ❤️

Full Stack Service Design is a model to help people break services down into the parts that make them and understand how all of these parts impact the user experience. Services are made up of thousands of tiny, often accidental design decisions. Read more on sarah-drummond.com/full-stack-s...

More @loudowne.bsky.social poses with vegetables they’ve grown like a dating profile

New mirror unlocked Needing small dopamine ‘finishing’ hits to keep going 😥

The brilliant Kev Mears who joined our Agile Service Design Course this year, sent us these wonderful sketch notes from the course. It's so great to see the course we run reflected back at us and see the takeaways.

Today Lou dressed up as a Mario and we found a hidden doorway. It only goes into a hall so we’re going to keep it as an alcove for things and stuff

I swear down renovation jobs are just moving things from room to room, reorganising until you finish rooms where it will live Although tasty new ply studio on its way… And new fireplace and flue. The last one basically wasn’t fitted at all 😧

Can’t view any ‘booze’ shops. Trying to buy a kit for tapping a keg for a party and cos I’ve some weird moderate restriction on my EE contract - I can’t see the sites. Unreal. Logins won’t work so have to call. Open Monday… 🤦‍♀️

2nd rewrite of the feature doc on Section 28. Involves copy/pasting/cutting/reordering from google doc of my editor's selects from my last selections, into more stripped back edit. Whilst we assemble footage. Unbelievably brain draining holding lines/visuals/scripting recreations. Save me 😜