Our Stakeholder Leadership course is coming up on the 25th June. Fed up of silo’s? Learn how to work with them rather than trying to tear them down. Come learn how to create effective relationships that enable good service design and delivery to happen good.services/stakeholder-...

Our Making the case for Service Design course is coming up on 14th July + it is (I think) the last time we will run it this year. Learn how to communicate the value of user-centred change and build a compelling financial pitch to gain investment and buy in for design good.services/making-the-c...

Designing Good Services Summer course is coming up on 23rd June Come work with us and learn about what makes a good service, how to identify problems in the design of services and understand what can be done to improve them. good.services/designing-go...

A new episode of Bad Services is live. Episode 4 is how to spot a bad service. There are lots of ways in which you can spot if something isn't working, we've put some of our initial go to data points down. good.services/badservicespodcast/episode004

Our summer semester trio of one day courses is coming up in June, led by me. If you’re looking to learn more about services and how to design good ones, Designing Good Services is a great introductory course. Designing Good Services - June 23 2026 (BST) good.services/courses

A new episode of Bad Services is live. Episode 3 is on What makes a Bad Service. From services that de-humanise people, to hidden rules in services, we lay it all out. What do you think makes a bad service? good.services/badservicespodcast/episode003

We’ve got a new podcast! Bad Services is out on the 20th of May, but if you can't wait to get stuck in, we’ve just launched a podcast so you can dive into the book early, and listen along as we talk about each chapter over the next few months. good.services/badservicesp...

Sun's out, and our summer semester is on it's way. We've got our whole range of courses on offer. Tickets available on our website: good.services/courses

Good Services came out 6 years ago and I am SO excited to finally announce that the Sequel - Bad Services - will be out in late May!