Tenants in Scotland's private rented sector need better information, improved access to support and more user-friendly processes to help resolve issues, Consumer Scotland has said in a new report published today. Read more: bit.ly/48OUev2

Know about the Pension Age Winter Heating Payment - helping you stay warm this winter. advice.scot | 0808 800 9060

Our Head of Analysis Eleanor Mullan joined an EVCharge Live keynote panel yesterday to discuss the hurdles preventing greater uptake of Electric Vehicles. Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.

Consumer Scotland has published a briefing shared with @parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week. It highlights how the Bill can be strengthened to promote better outcomes for consumers. Read more: bit.ly/4nfB7yE

Are you interested in helping us drive forward our key purpose of improving outcomes for consumers? The Minister for Public Finance is seeking to appoint two new members to the Board of Consumer Scotland. Find out more: bit.ly/3UY8x8E

We have published our latest Newsletter with a focus on our investigation into the impact on consumers of the transition to green home heating. It also covers postal reforms, energy debt, financial advice, heat networks and recall of goods. Read more ⬇️ bit.ly/4nJLg6T

We all want to get the most out of our money, but free financial advice can be too general and personal financial advice can be expensive. Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog. Read more: bit.ly/42fk3QW

Consumer Scotland is recruiting an Analysis Officer on a fixed term basis to work with colleagues across the organisation to deliver high quality analysis and research on a wide range of consumer issues. Find out more and apply by 17th September: bit.ly/3K5o8kn

Consumer Scotland has published a briefing on the abolition of peak rail fares. The issue is being debated in the Scottish Parliament today. Read more: bit.ly/3V2d5uJ

Are you interested in helping us drive forward our key purpose of improving outcomes for consumers? The Minister for Public Finance is seeking to appoint two new members to the Board of Consumer Scotland. Find out more: bit.ly/3UY8x8E

Consumer Scotland has responded to an announcement by @ofgem.gov.uk of a 2% increase in the energy price cap which will see annual energy bills for a typical household rise in October by £35 to £1,755.

Heat networks will play an increasingly important role in the transition to a low carbon future, but to build consumer confidence fair pricing protections must be a priority. Read the latest blog from Consumer Scotland: bit.ly/4lCFVxk

Consumer Scotland has published a statement on today's announcement by Ofcom on reforms to the Universal Postal Service. Read more: bit.ly/44oXT0i

Our Head of Energy Transition Alistair Hill joined a Utility Week panel on heat networks consumer protections in London yesterday. Alistair highlighted that improving pricing and billing processes will build consumer confidence in the heat networks sector.

The transition to a future energy market powered primarily by renewable sources must deliver for all consumers, Consumer Scotland has said in a new report. Read more: bit.ly/4l3bn7S

Confirmation of a phased approach to the Radio Teleswitch Service switch off has been welcomed by Consumer Scotland. Industry, government and regulator Ofgem have confirmed a gradual phase out from July. Read more: bit.ly/464PUGF

Consumer Scotland and @ofgem.gov.uk met yesterday to engage on heat network regulation and visit the MEL Energy Centre in Midlothian, which supplies low carbon district heating to Shawfair near Edinburgh. Consumer Scotland is the statutory advocacy body for heat networks in Scotland.

Consumer Scotland has become a Level 2: Disability Confident employer as part of the UK Government’s Disability Confident employer scheme. To find out more about working for Consumer Scotland and the work we do visit our website: consumer.scot

Our Head of Post Grace Remmington has set out the vital importance of postal services to consumers in Scotland including rural communities, older populations and disabled people. She was giving evidence alongside the Federation of Small Businesses to the Scottish Affairs Committee. 👇

National action needed to empower and protect consumers through Scotland’s green home heating transition. Our investigation includes actions for governments, regulators, and industry - including appropriate resources to tackle unfair trading. Read more: bit.ly/3HvoBLt

Island communities need new safeguards to improve postal services, Consumer Scotland has said. First Class deliveries in Orkney, Shetland and the Western Isles are currently not protected by targets unlike all other postcode areas in Scotland. Read more: bit.ly/4l00rY8

The national telecare campaign partner toolkit is now live! Download the partner toolkit to help raise awareness of #PSTN migration and keep vulnerable residents safe. https://orlo.uk/oKr8r #DigitalSwitchover #Telecare #CareTechnology #SocialCare #BT #VMO2 #GovUK #TSA #LGA #PCH #LocalGov

Consumer Scotland has written to energy regulator Ofgem seeking assurances that consumers affected by the RTS switch-off will be appropriately supported and protected. Read more: bit.ly/43XZ2ve

Consumer Scotland has responded to an announcement by regulator Ofcom that it is to investigate Royal Mail for missing its delivery targets in 2024-2025. Read more: bit.ly/3YXEssa

Consumer Scotland has welcomed the fall in the energy price cap announced today by Ofgem. However, new research by Consumer Scotland has shown more consumers are now experiencing energy debt. Read more: bit.ly/43JXK76

Today @consumerscotland.bsky.social published the latest in our series of research reports on energy affordability. The report shows 15% of respondents are in energy debt compared to 9% last year. Read more: bit.ly/4jbUQN7

Minister for Public Finance Ivan McKee and Scottish Government Deputy Director Jess Niven attended the Consumer Scotland Board meeting yesterday in Edinburgh. We discussed our work in securing better outcomes for consumers and our contribution to economic growth and public service reform.

Consumer Scotland has published its latest Newsletter highlighting the key actions we have taken to help consumers over the past quarter. The new edition covers a range of issues including heat networks, RTS switch-off and climate change. Read more: bit.ly/4dtCtlt

Consumer Scotland has published a briefing for MSPs ahead of tomorrow's Stage 3 debate on the Regulation of Legal Services (Scotland) Bill. The briefing highlights the key steps necessary to deliver improvements for consumers. Read more: bit.ly/3FjCPyn

Join our Board! Citizens Advice Scotland is looking for new Trustees to help shape the future of our organisation as we prepare to launch our new strategy to develop on our advice delivery and tackle inequality and injustice. 👉 Learn more & apply: citizensadvicescotland.recruitee.com/o/trusteesco...

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Action is needed to make it easier for consumers to install low carbon technologies such as heat pumps and solar panels. New Consumer Scotland research found barriers include costs, misinformation and disruption associated with installation. Read more: bit.ly/43fFWiF

Consumer Scotland has welcomed representatives from @consumercouncilni.bsky.social. The visit included discussions on how both organisations can work together on joint areas of interest including rural communities, telecoms and disabled consumers.

Our Head of Analysis Eleanor Mullan will be highlighting the importance of consumer confidence in electric vehicles at the #AllEnergy2025 conference in Glasgow on Wednesday. Register to attend: bit.ly/3GNavoo Read more about our EV research: t.co/6PYyY3RErp

Consumer Scotland has published a framework to support policymakers to make it easier for consumers to engage in Scotland’s transition to net zero. Read more: bit.ly/4dg7Qjq

Consumer Scotland has issued a statement on the urgent action required to protect consumers from the impact of RTS meter signal switch-off. Read more: bit.ly/3GCvY3l

New Consumer Scotland research has highlighted a range of barriers preventing consumers from switching to "greener" forms of transport such as buses, trains and bicycles including availability, cost, journey times, safety and accessibility. Read more: bit.ly/4joEmlu

Consumer Scotland has published a briefing for members of the Local Government, Housing and Planning Committee ahead of the consideration of Stage 2 amendments to the Housing (Scotland) Bill. Read more: bit.ly/4iF9rjz

Our Chief Executive Sam Ghibaldan attended the Scottish Parliament Business in the Parliament Conference today. The conference explored issues including young people, artificial intelligence and the evolution of green jobs.

📢 We’re closed today for the Easter bank holiday. 📞 Our advice lines will reopen on Tuesday 22 April at 9am. Have a lovely holiday! 🌸💛

Seventy per cent of consumers in Scotland have reported problems with goods or services. A Consumer Scotland report published today shows the typical cost of these incidents is £30. Read more: bit.ly/42FUJDb

From today, customers of heat networks in Scotland have access to free, practical advice and support on a range of issues including billing, affordability and energy efficiency. Read more: bit.ly/4ljknpV

Today we have published our annual work programme which sets out our priorities to improve the lives of consumers in the coming year. The publication follows a public consultation exercise and we would like to thank everyone who took part. Read more: bit.ly/3FLirGs

The closing date is approaching for a number of exciting and rewarding roles across our Policy and Advocacy, and Analysis teams. Find out more and apply by Sunday 30th March: bit.ly/43zOgvs

Consumer Scotland Policy and Advocacy Officer David Jackson assesses the impact on consumers of concessionary fare schemes and the extent to which they help meet climate change targets. Read his blog post: bit.ly/43zRTl4

Consumer Scotland is recruiting for a number of exciting and rewarding roles across our Policy and Advocacy, and Analysis teams. Find out more and apply by 30th March: bit.ly/43zOgvs

Consumer Scotland has highlighted affordability issues for consumers following an announcement by Royal Mail that the price of both first and second class stamps will increase from April this year. Read more: bit.ly/41KiJpf

Our Chief Executive Sam Ghibaldan highlighted the essential role of regulation in helping consumers engage in the transition to net zero in a speech to the UK Regulators'​ Network today. Read more: bit.ly/41h8asy

Consumers are facing a further rise in energy costs from April after an announcement by regulator @ofgem.bsky.social of an increase in the price cap. In a statement, Consumer Scotland has highlighted the growing issue of energy debt and arrears. Read more: bit.ly/4gZxh99