“I love meeting Deaf clients from all over Doncaster.” Our service is full of dedicated people who work to help as many people as possible. People like Chloe Chloe is a people’s champion. Read Chloe’s story ⤵️ https://bit.ly/44WP3qi #WeAreCitizensAdvice

Our ins and outs for 2026 - what would you add? #ThePeoplesChampion

Our website can help ⤵️ ⚡ Power cuts: https://bit.ly/4qGbQix 🚂 Travel disruption - by train: https://bit.ly/4qEipSS ✈️ Travel disruption - by plane: https://bit.ly/4qJ3jvn

The new year can be a difficult time 💙 Talking to someone you trust or practicing simple relaxation exercises can make a big difference. Check these helpful tips from Samaritans ⤵️ https://bit.ly/2WL8deS

Worried about energy debt? You’re not alone, and you don’t have to find all the answers by yourself. Our advice can help you understand your options for support and find a way forward 💙 ➡️ https://bit.ly/2SQOVm7

The festive season and sales can leave you entering the new year feeling financially a bit worse for wear... But it doesn’t have to stay that way. Start the year with our tips on how to be financially savvy: https://wearecitizensadvice.org.uk/how-to-be-financially-savvy-in-2025-776d39d2d453

From 1 January, the energy price cap will increase by 0.2% 💡 If you're currently on a standard variable tariff, switching supplier or tariff could help you save money. The advice on our website is a great place to start when looking for a new deal 💙 bit.ly/490Rc5r

🎁 If something went wrong with a gift you bought this Christmas, you might be entitled to a refund, repair or replacement. It doesn't matter whether you bought the item new or secondhand - you'll still have rights. Our online tool can help ⤵️ https://bit.ly/4iKAbRF

What is a heat network, and how can you tell if you’re on one? Our video breaks it down simply 👇 If you're having trouble with your heat network, our specialist consumer service can help ⤵️ https://bit.ly/4ptCnz0

Whoever you are and whatever your problem, we're here to help you find a way forward 💙 #ThePeoplesChampion

Wishing you a very Merry Christmas from everybody at Citizens Advice! 🌟 We hope you have a lovely day however you choose to celebrate 💙

We hope that you have a safe and restful festive period. But just in case something does go wrong, here’s who to contact in an emergency ⤵️

Help is available over the Christmas period. Here are some phone numbers that you may find useful ⤵️

🎄 Is there space under your #Christmas tree for a present that hasn’t arrived? If you bought something from a business it's the sellers responsibility to chase the courier to find out what happened to your order. Find out more on our website ⤵️ https://bit.ly/48qfyGX

We’ve been helping people find a way forward since 1939. From managing debt, applying for benefits, understanding your energy bills and so much more - find out how we can help today ⤵️ https://bit.ly/4p1iFKx

Do you have a prepayment meter that you top up at a shop or Post Office? Check the opening times for your top up point as it might be different over the festive period. ⏰🎄

⏰ Our services are open over the break but with different opening hours. Check the opening times of your local office ➡️ https://www.citizensadvice.org.uk/about-us/contact-us/ Our website advice is available 24/7 ➡️ citizensadvice.org.uk

🎁 From buying second hand, staying aware of ‘good’ deals, and knowing your rights, here’s how to have a magical festive season that doesn’t cost the earth: https://wearecitizensadvice.org.uk/christmas-on-a-budget-2ec260c28fc3

Today's #ChristmasAtCitizensAdvice spotlight is shining on Citizens Advice West Berkshire! 🎄 "Our office joined in the 12 Days of Christmas Challenge organised by West Berkshire Foodbank. We were delighted to help a local charity which is such a lifeline for the people we help." 💙

Here at the Citizens Advice London office, we've been collecting donations for our local Trussell food bank in the lead up to Christmas 🎄 Find out how you can get support from a foodbank if you can't afford the food you need: https://bit.ly/3NO6alC #ChristmasAtCitizensAdvice

Christmas is about more than just the presents and it shouldn’t cost you the earth. Trying to keep costs down can be difficult and overwhelming, so we’ve put together our top tips for having the perfect Christmas on a budget ⤵️ https://wearecitizensadvice.org.uk/christmas-on-a-budget-2ec260c28fc3

If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. It doesn't matter if you bought the item new or secondhand - you'll still have rights. More here ⤵️ https://bit.ly/4iKAbRF

Sending cards or presents in the post? Don’t miss the last posting dates to make sure they get there in time for Christmas! https://www.royalmail.com/christmas/last-posting-dates#lastpostingdates

📦 If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you. Our advice can help ⤵️ https://bit.ly/48qfyGX

The cost of living crisis may have peaked in 2023, but it never really ended. Living standards are still the biggest issue we're seeing. We need something beyond incremental change. Read more and join us for our next Data Insights event on Thursday 11 December ⤵️ https://bit.ly/48Y9XHR

Heavy rain and strong winds are forecast across parts of England and Wales 🌧️ Our advice can help you get ready in case of a power cut ⤵️ https://bit.ly/4oB33O0 You can also call 105 to report a power cut and get support from your electricity network.

The festivities are in full swing at Citizens Advice Runnymede & Spelthorne! We love the Citizens Advice tree decorations, and the owl in place of an angel 🦉✨ #ChristmasAtCitizensAdvice

We can help check your eligibility for benefits and financial support and give advice on next steps ⤵️ https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/dealing-with-your-debts/?utm_medium=social&utm_source=twitter&utm_campaign=evergreen

Child poverty blights far too many lives. Today's strategy is a big step forward. Now the government must work together to ensure it prevents children from facing the life-long consequences such hardship brings.

Charity shops often receive lots of toy donations in January. If you can, consider donating toys your family no longer needs to a local charity shop now. This is a great way to help make sure there are gift options for families who can't afford new toys 💙 Please share! 🎅

The Autumn Budget has been announced. What do the Government’s latest decisions really mean for households and families across the UK? Join us on 11 December, 11.30 - 12.30pm to hear more: https://shorturl.at/dnLDp #CADataInsights

The living standards crisis will worsen without urgent action. Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year. The government and suppliers must act now to stop people spiralling into debt.

Julian is inspired every day by his colleagues who work to make a real difference to people’s lives. Read Julian’s story ⤵️ https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c #WeAreCitizensAdvice

Are you expecting a delivery? If you get a text asking for payment to release or redirect a parcel, it’s likely a scam. Don’t be rushed – always check directly with the delivery company via their official website. #BlackFriday

⚠️ Scam warning! If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything. Find out more ⤵️ https://bit.ly/2X31puV

"Scrapping the two-child limit and addressing high energy bills will prevent hundreds of thousands of children from growing up in poverty and help households across the country keep the lights on." Our CEO responds to today's Autumn Budget ⤵️ https://bit.ly/4pDEOzb

Not sure if your home, or a home you’re thinking of moving into, is on a heat network? Our website can help ⤵️ https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/

If you get contribution-based Employment and Support Allowance (ESA), you may be able to add income-related ESA if you're eligible. You must ask for this before 1 December by phone or in writing to the DWP. Find out more ⤵️ bit.ly/4rpxKb6

With Black Friday coming up, be alert to scams when shopping online. Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️ Our advice can help if something's gone wrong with a purchase ⤵️ bit.ly/4irFNjC

Resigning might feel like a good option if you’re struggling at work. However, it’s a big step and it’s important to think about your options first. ➡️ If you or your partner get any benefits, check if stopping work will affect them. Find out more ⤵️ https://bit.ly/43GTx3L

Buy Now Pay Later can be a useful way of spreading the cost of large purchases, but failure to make payments will impact your credit score, and you could be referred to debt collectors 💸 🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!

Are you facing problems with damp in your home? It’s your landlord’s responsibility to find out what’s causing the damp. Here’s what you need to know ⤵️ bit.ly/3K7gjeo

Our annual #ParcelLeagueTable is here! 📦 We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust. So, who came out on top? ⤵️

What 3 words would Julian use to describe Citizens Advice? 💙 Modern 💙 Trusted 💙 Supportive #WeAreCitizensAdvice

💡 Ofgem estimates £240 million is sitting in closed energy accounts. Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money. More ➡️ bit.ly/47RMNB8

⚠️ Watch out for Winter Fuel Payment scams! If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam. Report suspicious texts by forwarding them to 7726 for free 🤳

It’s our favourite time of the year! It’s Citizens Advice Awards time. Every year, we celebrate the incredible work that happens every day across our service. Here are this year’s winners… 🥁

⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher. The advice on our website can help you find a way forward if you're struggling to pay ➡️ bit.ly/3dRA4lu

“It’s a role that keeps me on my toes and means no two days are ever the same” Our service is full of amazing people who work to make sure as many people as possible can get advice. People like Julian. Julian is a people’s champion. Read more ⤵️ https://bit.ly/3LwhLrj #WeAreCitizensAdvice

In 2024-25 we helped: ➡️ 1.79 million people over phone ➡️ 627,000 people face-to-face ➡️ 691,000 people by email Read more about our impact ⤵️ https://www.citizensadvice.org.uk/about-us/information/all-our-impact/