⚠️ Watch out for Winter Fuel Payment scams! If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam. Report suspicious texts by forwarding them to 7726 for free 🤳

It’s our favourite time of the year! It’s Citizens Advice Awards time. Every year, we celebrate the incredible work that happens every day across our service. Here are this year’s winners… 🥁

⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher. The advice on our website can help you find a way forward if you're struggling to pay ➡️ bit.ly/3dRA4lu

“It’s a role that keeps me on my toes and means no two days are ever the same” Our service is full of amazing people who work to make sure as many people as possible can get advice. People like Julian. Julian is a people’s champion. Read more ⤵️ https://bit.ly/3LwhLrj #WeAreCitizensAdvice

In 2024-25 we helped: ➡️ 1.79 million people over phone ➡️ 627,000 people face-to-face ➡️ 691,000 people by email Read more about our impact ⤵️ https://www.citizensadvice.org.uk/about-us/information/all-our-impact/

The government have announced changes to Universal Credit that will affect everyone from April 2026. The amount of Universal Credit you get will change. Read more on our website ⤵️ https://bit.ly/4ou7VVh

Do you live on a heat network? 🔥 If you’re having trouble with your heat network supplier, our consumer service can help 🤝 Contact a specialist adviser ⤵️ bit.ly/4oU6JdG

Using your heating controls properly can help you stay warm and save money 🔥✨ Set a timer so your home’s cozy when you need it (like in the morning!) and not wasting heat when you’re out. Not sure how to use your boiler or heating controls? Try searching for the manual or a how-to video online!

The FCA has warned that some financial influencers break rules on financial promotions, giving regulated advice that isn't authorised. Before acting on anything you see on social media, double check the information is complete, correct and suitable for your situation ☑️ Read more ➡️ bit.ly/4nJ6wJl

Do you want to give something back to your community and support vulnerable people in your area? We’re looking for new trustees across England and Wales. Find out more ⤵️ https://www.citizensadvice.org.uk/forms/volunteering/opportunities/

We’re so grateful to have such dedicated trustees who champion our work across England and Wales. Thank you so much to all our amazing trustees! #TrusteesWeek

As the #AutumnBudget approaches, we're calling on the Chancellor to unfreeze Local Housing Allowance (LHA) to support people on low incomes as private rents continue to soar. Read more in our blog ⤵️ https://t.co/xTGMQRoFsk https://t.co/ijj5LHQyVC

“I can’t believe the difference ... It’s a weight off my mind, it really is. I can’t praise the service enough.” In 2024-25, we helped 2.71 million people find a way forward, whatever their problem. Read about our impact ⤵️ https://www.citizensadvice.org.uk/about-us/information/all-our-impact/

⚠️ If you receive a text message about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are paid automatically to those eligible. Report suspicious texts by forwarding them to 7726 for free 🤳

It’s #TrusteesWeek, and we want to say a huge thank you to all our incredible trustees who give up their time to support Citizens Advice! Whether at a national or local level, their support is vital in allowing us to continue helping people find a way forward 💙

Falling for a scam doesn’t just impact you financially but also emotionally. ❌ Don’t feel embarrassed to report it ✅ Get emotional support to look after your own wellbeing We’re here for you ⤵️ https://bit.ly/4nvxk0u #ScamAware

Been affected by an investment scam? 🏦 Contact your bank immediately to report the fraud 🛑 Stop all contact with the scammers 📝 Report it to Action Fraud Here’s what you need to know ⤵️ https://bit.ly/4nvxk0u #ScamAware

🤔 Worried an investment firm isn't legitimate? Scammers clone real company websites, using official branding to look authentic and steal your money. Learn how to check a firm is real ⤵️ https://bit.ly/4nvxk0u #ScamAware

Scammers are promoting fake investments online, often on social media. Know the signs of a scam: 🚩 Unsolicited direct messages 🚩 'Guaranteed' high returns 🚩 High-pressure tactics to rush you Protect yourself and stay #ScamAware ⤵️ https://bit.ly/4nvxk0u

We are Citizens Advice - the charity working for the whole of society. Whoever you are, whatever your problem. We are The People’s Champion

Looking for a trustworthy trader? ✅ Get written quotes from at least 3 different traders ✅ Ask for references and check their recent work ✅ Use an approved trader scheme like TrustMark or Which? Trusted Traders Stay #ScamAware ⤵️ https://bit.ly/4nvxk0u #ScamAware

Working alongside her dedicated colleagues is one of Tracy’s favourite things about her job. Read more about Tracy’s story ⤵️ https://wearecitizensadvice.org.uk/tracy-champions-compassionate-leadership-9e6e720e5941 #WeAreCitizensAdvice

🚪 Knock knock? Be wary if a tradesperson arrives at your door unexpectedly. They might claim to see an urgent problem and offer a cheap cash deal to fix it right away. Honest traders don't usually work like this. It pays to stay #ScamAware ⤵️ https://bit.ly/4nvxk0u

📢 Last night, the Renters Rights Act finally became law. We’ve been campaigning for this for years. Read more about the bill and what it means for you ⤵️ https://wearecitizensadvice.org.uk/the-renters-rights-act-is-here-but-the-work-is-just-beginning-1308fb226853

✉️ See a suspicious email in your inbox? Don't just delete it – forward the email to [email protected] Every report helps the authorities investigate and block these scams, protecting more people. Get more online safety tips ⤵️ https://bit.ly/4nvxk0u #ScamAware

😰 Feeling panicked by an unexpected call from your bank? It’s a tactic scammers use - they want you to act before you have time to think. Don't be rushed into sharing details and contact your bank directly. It pays to be #ScamAware ⤵️ https://bit.ly/42KC1uU

If you get a suspicious text message, you can easily report it. ✅ Forward the message to 7726. It's a free service that helps your mobile provider investigate and block malicious numbers. We can help you be #ScamAware ⤵️ https://bit.ly/4nvxk0u

🛑 Watch out for fake missed delivery cards. They use fake links asking for a 'redelivery fee' to steal your details. 👉 Check the URL is official. If it looks suspicious, go directly to the courier's official website. Read more ⤵️ https://bit.ly/4nvxk0u #ScamAware

📱Unsure if that missed delivery text is legitimate? Official couriers don't ask for payment via text links - this is a sign of a scam. 🛑 Don’t click the link and go to the official website instead. Our advice can help ⤵️ https://bit.ly/4nvxk0u #ScamAware

⚠️ Scam warning! If you receive a text about Winter Fuel Payments, it is a scam. Winter Fuel Payments are automatic, you do not need to register or sign up. Find out more ⤵️ https://bit.ly/2X31puV

Heavy rain and strong winds are forecast across parts of England and Wales 🌧️ Our advice can help you get ready in case of a power cut ⤵️ https://bit.ly/4oB33O0 You can also call 105 to report a power cut and get support from your electricity network.

Online dropshipping ads can show you misleading product images. 💡 Protect yourself: look for independent reviews that include photos from actual buyers. This will show you the true quality of the item. It pays to be #ScamAware ⤵️ https://bit.ly/4nvxk0u

Before you click 'buy' on that online bargain, you should check: ✅ Is there a UK address? ✅ Is the return policy easy to find on the site? ✅ What do independent reviewers say? Be #ScamAware and stay on the lookout for dropshipping scams ⤵️ https://bit.ly/4nvxk0u

Think you can spot a scam? 🤔 They're getting trickier. This Scams Awareness Week we’re sharing simple tips and signs to help you stay one step ahead. Head over to our website for our advice ⤵️ https://bit.ly/4nvxk0u #ScamAware

Who should I contact about my heat network bills? This will depend on who you pay. This might be your suppliers, your management company or your landlord. We can help ⤵️ https://bit.ly/47mPc7T

We’re here with practical advice that you can really trust. Whoever you are, whatever your problem. We are Citizens Advice, the People’s Champion.

What 3 words would Tracy use to describe Citizens Advice? 💙 Vital 💙 Busy 💙 Inclusive Read Tracy's story ⤵️ https://wearecitizensadvice.org.uk/tracy-champions-compassionate-leadership-9e6e720e5941 #WeAreCitizensAdvice

Thinking about moving into a home on a heat network? You should ask for: ✅ A copy of the EPC ✅ Info about the maintenance charges and service fees ✅ Contact details for the supplier Our advice can help ⤵️ https://bit.ly/3IYDGqc

We are Citizens Advice. We are The People’s Champion. Did you know we’re an independent charity? We’re here for you with free, impartial and confidential advice. Learn more ⤵️ https://wearecitizensadvice.org.uk/we-are-citizens-advice-we-are-the-peoples-champion-3e79b3051da2

Time flies, but our purpose is the same! If you have a problem, you can find all our advice and ways to get in touch on our website 💙

💡 If you’re worried about energy prices, there are things you can do. We've gathered all of our top tips for managing your energy here ⤵️ citizensadvice.org.uk/energyadvice

We welcome the Government’s new funding to tackle homelessness, especially the support for households in temporary accommodation - an issue we highlighted last month. We look forward to further action through the Homelessness and Child Poverty strategies. Read our report here: bit.ly/4ohqiwo

This World Mental Health Day, you are not alone 💙 If you're struggling with your mental health, there is help out there! 💙 Call Samaritans for free 24/7 on 116 123 💙 Text SHOUT for free 24/7 to 85258 💙 Call the Mind Support line on 0300 102 1234 (Mon-Fri, 9am - 6pm)

“No family should have to borrow money just to eat while waiting for support they’re entitled to.” We're calling on the government to take action on one of Universal Credit's longest-standing problems: the 5 week wait. Read more ➡️ https://bit.ly/4odsGnL

“I love feeling part of something so vital” Our service is full of passionate people who work tirelessly to help as many people as possible. People like Tracy. Read Tracy’s story ⤵️ https://wearecitizensadvice.org.uk/tracy-champions-compassionate-leadership-9e6e720e5941 #WeAreCitizensAdvice

⚠️ Over £106M was lost to romance fraud last year. ❌ Never send money to someone you haven't met in person. Romance fraudsters build trust, then ask for cash - often with emotional and convincing stories. Find out more: actionfraud.police.uk/romance-fraud

The energy price cap has increased by 2% 💡 If you're currently on a standard variable tariff, switching supplier or tariff could help you save money on your energy bills this winter. Our website is a great place to start when considering making a switch 💙 ➡️ citizensadvice.org.uk/energy

We are… ➡️ a charity working for the whole of society ➡️ supported by volunteers who are at the heart of the community ➡️ here for you when you need us ➡️ helping to build a fairer society for everyone. We are Citizens Advice. We are the People’s Champion

This #BlackHistoryMonth we're celebrating the amazing story of Pansy Jeffrey 🌟 Find out more about her long and inspiring career with Citizens Advice North Kensington in our blog ⤵️ https://bit.ly/4eUa7jG

We have help, advice and information for anyone who's worried about energy. Visit our website for tips you can really trust from our team of energy experts ⤵️ https://bit.ly/42hl5vQ