👋 An important new role here: Principal Service Designer - Service Transformation, to join a supportive team in the Chief Digital Office at Defra. The closing date to apply is 3 September. Do take a look or share 👀 #GovDesign #ServiceDesign www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

🚨 6PM, WED 25 June 🚨 Join us for the seventh TGT at the MoJ or online, with: * Antonio Weiss on his new book, "AI Demystified" * ​Becky Miller, Defra, on designing policy with complex evidence lu.ma/jkd8jbzu Please share! Thanks 🙏.

Afternoon all :) After 5 years in my role in Defra, I'm going to be leaving this June to take up a new role as Director General of Civil Service Reform and Efficiency in the @cabinetofficeuk.bsky.social

Good blog post by Becky, Anne and Robin at Defra: ‘Designing policy with complex evidence’ Shows the value design can co-create in the policy space when tackling ‘wicked problems’ (and aren’t they all in government). publicpolicydesign.blog.gov.uk/2025/05/08/d...

Brilliant there’s a new design principle for sustainability: Point 11. Minimise environmental impact. Well done to all involved 💚 #GovDesign #ServiceDesign services.blog.gov.uk/2025/04/02/a...

✨ The Government Design Principles have been updated, adding 'Minimise environmental impact' 🌳 🪨 They are an invaluable cornerstone for government's user-centred digital work. 👀 Blog post: services.blog.gov.uk/2025/04/02/a... 👀 Principles: www.gov.uk/guidance/gov... #govdesign

GDS is hiring a senior content designer to work on the Service Standard and Service Manual. £56,070 - £70,219 Deadline end of Wednesday. www.civilservicejobs.service.gov.uk/csr/jobs.cgi... #govdesign

🚨 ONE WEEK TODAY 🚨 Data Bites #54, an environment/sustainability special! With: - DWP's Ishmael Burdeau on digital sustainability - @climateemergencyuk.bsky.social @mysociety.org on climate scorecards - @lizlutgendorff.bsky.social on tracking waste Join us: www.eventbrite.co.uk/e/data-bites...

I am looking for a Lead Product Manger to come and work with us on the Funding service. The Funding Service is the whole end-to-end system for delivering education funding to providers. This year, the service will play a role in delivering £76bn to 25,000 education providers. lnkd.in/eTEZhm7H

Service patterns can offer ways to design services more effectively and efficiently. Read more in this new ‘Services in Government’ blog post by #GovDesign collaborators and feedback on the prototype they are sharing this #ServicesWeek services.blog.gov.uk/2025/03/19/d...

Brilliant and insightful #ServicesWeek session on 'designing for people who've experienced domestic abuse' by @peterscottreid.bsky.social and the LAA team today. Services Week is such a valuable way of learning about what work is being delivered across public sector, from the teams actually doing it

DfE has published a plain language standard to support teams in digital delivery. We worked in the open, shared with GDS, and are exploring whether it can help add weight to the use of plain language: dfedigital.blog.gov.uk/2025/03/19/i...

How can we protect our practice in these unsettling times? In our opening talk at the #UserNeedsFirst Amsterdam conference, @karakane-kk.bsky.social and I will be talking about how not to let things get undone. Join us and hundreds of #GovDesign​ers on 9 April! userneedsfirst.yellenge.nl/program/

The Cabinet Office Test, Learn and Grow team are hiring 11 roles across product, delivery management, data analysis and design. Come work with us on public sector reform! www.civilservicejobs.service.gov.uk/csr/index.cg...

Stickers 🐸

Hey UK #GovDesign​ers, Looking at the schedule for next week’s #ServicesWeek, I’m getting a massive FOMO here. You folks are so lucky to have such terrific sessions coming your way!

I'm running some 🗺️ #MapsInServices sessions for #ServicesWeek 2025! Running 17-21 March, there will be 5 sessions, running from 9.30am-10.30am Monday-Friday. We'll be aiming to draft a page of Map Design principles for the GOV.UK Service Manual. 🎟️ Sign up: www.eventbrite.co.uk/e/maps-in-se...

🎉 We've just published big new Service Manual guidance, defining what a government service is. This helps people know when their work is part of a service, and what standards and guidance apply. 💪 www.gov.uk/service-manu... #govdesign #gds

#ServicesWeek 2025, 17-21 March, will feature around 80 sessions from 20+ organisations. Great the annual event series for people working in the public sector is returning for the seventh year to grow skills, knowledge and networks 👍 Get involved: services.blog.gov.uk/2025/01/30/g...

Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity Thinking of you Vicky ❤️ @vickytnz.bsky.social

Hello 🙂 I'm looking for my next public sector role and would appreciate your support. Let me know if you hear of anything or wanna catch up. #OpenToWork 💼 Preferably agile delivery manager. 📜 Open to contract, permanent or temporary roles. 🌎 Remote or based in Manchester, London or Sheffield.

#ServicesWeek to return for its seventh year ✨ Please share and save the date: 17 to 21 March 2025 This event series aims to grow service literacy and is open to all UK public servants. Take part if you can! #ServiceDesign #GovDesign #LocalGov #LocalDigital services.blog.gov.uk/2024/12/19/s...

It's me! And, more importantly, my Policy colleague Holly. Because Policy should be embedded in every cross-functional team in gov.

We're expanding the Service Manual on GOV.UK to all user groups + all service transformation topics. It needs to be broader to be effective. And gaps to fill include leadership, sustainability, continuous improvement when live... Help keep it up to date: www.gov.uk/service-manu... #govdigital

I'm excited to share that we're looking for 2 passionate and motivated senior service designers to join the Home Office Policy and Innovation Lab (CoLab). One is a permanent role, and the other is a fixed-term 12-month role. Apply by Wed 27th Nov www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

I am loving the blogging activity from MHCLG lately, and this is a great provocation for a post-Budget Friday mhclgdigital.blog.gov.uk/2024/10/30/w... - skipping to the weekend with daydreams of solve-a-whole-problem systems-level policy design bouncing round my brain.

5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology £56,353 (National) / £60,373 (London) With up to an allowance of up to £19,400 capability-based pay. See advert for more information. Closes 30th October 2024 www.civilservicejobs.service.gov.uk/csr/index.cg...

Designer Becky Miller from Defra writes about the challenges and opportunities of designing greener public policies and services 🌱 #GovDesign #ServiceDesign #SystemsThinking publicpolicydesign.blog.gov.uk/2024/09/26/h...

This is great from Defra - "In Defra we’re testing a new approach to service ownership […] This is our priority, to better understand whole services, how they’re performing and how we’ll make strategic decisions about how best to deliver them to our users" defradigital.blog.gov.uk/2024/10/08/d...

Some reckons tl;dr capability building is Change. E-learning, memorising terminology from Agile Frameworks or chalk and talk will not get us where we need to be. medium.com/21st-century...

Trying to pull all/most of the responses to this together, I've put together some of my own reflections on the big questions around the "digital centre" here: connectedbydata.org/blog/2024/10...

Hi everyone, it’s our first post 😀 We’re here to talk about digital inclusion. We offer advice for councils, by councils. Looking forward to sharing in this space.

[blogpost] Ideas for the new Digital Centre Design Panel digitalbydefault.com/2024/10/02/i... (sorry @jenitennison.com but you asked 😆)

So, gang, I am in this group helping DSIT put some flesh on the bones of a future vision for digital public services, and what being the digital centre for government means. Hit me up with your reckons / pointers. www.gov.uk/government/n...

Important reminder from Judith Mühlenhoff: “Our thinking does not match our reality”, talking about #SystemThinking at the Intl #GovDesign #Helsinki Conference 2024

A vision for joined-up government that's centred around people's needs... 🙏 Finnish design leader Anni Leppanen opening the international #govdesign conference in Helsinki.

Happy Friday! We are recruiting midlevel Service Designers! Are you looking for a new exciting role in a department where you can really make a difference? We'd love to see your application. www.jobtrain.co.uk/justicedigit...

It would be great if this definition can help further grow our focus on users while enabling the scope of a service to be more well-defined by outcomes. Especially if a mission-led gov can bring new opportunities for designing *whole services* services.blog.gov.uk/2024/09/25/h...

What a government service is: "When we talk about a service, we mean all the things that government collectively provides to deliver an outcome for all of its users, through any path a user takes to reach their goal." #govdesign #govdigital #services #servicedesign

@lisajeffery.bsky.social hello I am on this thing

Also, new here is @nedgartside.bsky.social 👏

While chatting with @priyanca.bsky.social and @vickytnz.bsky.social at #SDinGOV yesterday, we landed on a great talk title: “Dangerous dogs and high-risk cheese - a day in the life of DEFRA” – can someone make this happen next year, please?

Glad I did the walk up Arthur’s Seat yesterday 👋🌞 I’d recommend it if you can. Now looking forward to the final day at #SDinGov

In the greener services workshop in a lovely setting at #SDinGov 🌱🌞 When and how might we consider environmental impacts in a service project lifecycle? Ned Gartside from Defra outlining 10 principles for greener services #GovDesign

Looking forward to my very first #SDinGov and re/connecting with all the good people and things here 🌞💚

A Serbian Bellflower growing here in stone in Scotland feels somehow symbolic of service design in gov 😉

A blog post in which Connie Briggs talks about redesigning CDDO's 200+ products & services (incl standards & guidance) that support the UK government with its service delivery. And how they must be up to date & reflect good practice. services.blog.gov.uk/2024/09/10/a... #govdesign

Addressing the gaps in service delivery content, by Connie Briggs and @benaldo.bsky.social Find out why they want to focus on priority topics, including types of services, large transformation projects, and continuous improvement. And get involved if you can 👇 services.blog.gov.uk/2024/09/10/a...

Friends using #bluesky, thanks to the wonderful #bridgyfed, you can now follow and interact with my #fediverse posts. From BSky, just follow this account: @mattedgar.social.coop.ap.brid.gy

6 years in, #ServicesWeek still goes strong as a cross-gov event series. We created the format in late 2018 and launched it in spring 2019 to accompany the rollout of version 3 of the UK #ServiceStandard and increase service literacy across the Civil Service and beyond. About the 2024 edition: