Benjamin P Taylor (@antlerboy.com)

If you ever find yourself arguing ‘the law’ with a call centre agent, stop. Not because you’re wrong. Because you’re at the wrong level of the system. Most call centres are tightly scripted… | Benjamin P. Taylor If you ever find yourself arguing ‘the law’ with a call centre agent, stop. Not because you’re wrong. Because you’re at the wrong level of the system. Most call centres are tightly scripted, low-discretion... https://www.linkedin.com/posts/antlerboy_if-you-ever-find-yourself-arguing-the-law-activity-7413686929281634304-6bc-