Interesting evening hearing @glider.bsky.social speak about the art history of Studio Ghibli in Nottingham

Had some more sketchbook fun with my new watercolour inks. Chess pieces this time. Have gone done well with our resident grandmaster #chess #illustration #sketchbook #watercolour

Had a lovely day exploring new materials and techniques in a sketchbook workshop today. Was a delightful way to have a bit of time for me, even better that it was a gift.

Excuse me while I dedicate some of my evening attempting to peel stickers from my recently departed laptop #RIP In a David Attenborough whisper…“But not alllll will survive…”

Enjoying this at the moment

If you see this post, post or quote repost a bridge from your photography or artwork. (Thanks for sparking the memory @erikahall.bsky.social )

Pleased to see the blueprint for modern digital government published, and looking forward to working with colleagues across government to bring it to life www.gov.uk/government/p...

Had the watercolour pencils and my pens out again recently making this festive robin as a christmas gift. Birds seem to come out quite well, nice to spend some time in creative mode

So great to see this finally go live on GOV.UK over the weekend. Great collaborative effort across departments to move us all forward

That’s a big call based on limited data 😆

Call yourself an allsort? I’m not sure this is up there with a pure chocolate kitkat finger in the pantheon of confectionary errors, but is one I’ve never seen before. Now you’ve seen it too…

Why do so many strategic initiatives fail? Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.

Design Leadership Chronicles by Marzia Aricò landed this weekend. Very relatable and love the graphic novel format. The first three stories are all incredibly relevant to me at the moment.

One of those days when you can only thank people - friends who knew CPR, paramedics who can defib, pilots who fly helicopters, and the hospital staff able to do everything that follows. Now to get on the road and visit my bro after his adventure yesterday 😵‍💫

Ultimately trying to help people who need to make decisions about a service, and prioritise where the money and effort go, to see a richer picture to inform those decisions 3/3

Thinking that end to end service maps and more detailed customer journeys can help navigate from systems thinking space eg causal loops, into where interventions could be explored. Then working with something like COM-B to explore those intervention spaces. 2/n

Currently thinking about systems maps, service maps and customer journey maps and how they help describe the terrain of a service in different but related ways. Can anyone point to examples of systems mapping and service/journey mapping usefully done together? 1/n

This is why the watercolour pencils and ink pens have been out recently. Celebrating 30 years together with Mrs M this year.

Nice to have the watercolour pencils and ink pens out again. Been too long. Bird picture on its way but not ready to share yet.

Designer Becky Miller from Defra writes about the challenges and opportunities of designing greener public policies and services 🌱 #GovDesign #ServiceDesign #SystemsThinking publicpolicydesign.blog.gov.uk/2024/09/26/h...

Pleased to have been able to contribute a tiny foreword to support the great work of other people using user centred design in education in this new book - Transforming Higher Education with User Centred Design by Radka Newton, Jean Mutton and Michael Doherty www.routledge.com/Transforming...

Way back in March I ran a workshop for designers to discuss the potential impact of AI on our roles, and on the people who run and use the services we design. I finally, FINALLY wrote it up here: www.timpaul.co.uk/posts/talkin...

Great work from @tim collating the developing conversation here 👏

Delighted you're part of this panel Jeni and love how you're working in the open! I wrote up some thoughts here, hopefully more helpful than annoying! neilojwilliams.net/a-digital-ce...

[blogpost] Ideas for the new Digital Centre Design Panel digitalbydefault.com/2024/10/02/i... (sorry @jenitennison.com but you asked 😆)

If you’ve ever heard someone say “If we automated X, it would free people up to do Y”, and thought 🤔, I just wrote a thing about that: www.timpaul.co.uk/posts/automation-and-the-jevons-paradox/

I left my comfort zone some time ago and wondering how and when I’ll get back… I guess it expands over time following along as you spend more time out of it, so maybe it’s not far behind me, who knows. Wondering if I turn round fast enough I might see it.

I wrote a thing about aging at work. As a woman in tech, the window between being too young to take seriously and past your prime is an incredibly small one. Why is that? And what would happen if we refused to become invisible at work? www.reworked.co/employee-exp...

Just got home from DigiGov Expo in London and about to sit down for dinner with the fam. Going to put my badge on from @sdingov.bsky.social so they know what’s happening

Tiers (or tears) of FOMO I’ve witnessed @sdingov.bsky.social 1. I’m not at the event 😭 2. I’m at the event and in one great session but also want to be in the other session that everyone said was great too🥳😢 3. I was at the event, but only for 1 day not all 3 and now missing more great talks 😫

Do I wear my Good Services trainers to #SDinGOV?

Was a tennis-filled weekend. I won a minor trophy at our club championships on Saturday then watched Jack Draper smash his racket up in rage at the Davis Cup in Manchester on Sunday 😆🎾

Platformland by @richardpope.org just arrived yay. Got a comfy chair waiting… #platformland londonpublishingpartnership.co.uk/books/platfo...

Really looking forward to #SDinGoV next week, and gutted I can only do the first day this year. Looking forward to catching up with some of you lovely people. If you know me and you’re there on Wednesday give me a wave and let’s chat 😄

Looking forward to reading this series 👏

But you will probably get it faster direct from the lovely publishers londonpublishingpartnership.co.uk/books/platfo...

9 hour shift yesterday on the infrastructure of The Lost Gardens of Shelligan, new home for our two junior tortoises. Roof felt needs finishing, but it’s heated and insulated and cosy. Listened to @loudowne.bsky.social and @rufflemuffin.bsky.social Dead Ends podcast as I worked - vernacular!

If you’re looking for a brilliant service designer / design leader (UK, contract), snap @deanvipond.bsky.social up immediately. He won’t be looking for long.

In our old office we had a little library. We’ve moved and we’re now a more remote team, so I’ve just made a quick prototype in Microsoft lists to enable the team to get inspired and trade interesting content with each other

Great to see so many of the people who inspired me to get into what I’m doing now and continue to inspire me and stretch my thinking are here