On France Inter’s Caroline au pays des 27, BEUC’s Director General @arcapde.bsky.social discusses how we work to strengthen product safety, enhance cooperation at customs, and ensure that e-commerce platforms take responsibility for the products they host. Listen to the interview (in French) here ⤵️

Join us for the annual Lasok Lecture 2026. This year we welcome Agustín Reyna @arcapde.bsky.social Director General, @beuc.eu 'Consumer policy in times of European competitiveness: trade-offs and opportunities' Wed 25 February, 17:00 @exeter.ac.uk Details/book: www.eventbrite.co.uk/e/cels-lasok...

For too long, consumers have faced complex ticketing, limited rights, and poor connections + service quality when travelling across Europe by rail. The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues. Our reaction in @theguardian.com 👇

👏 We welcome the EU Commission's early findings that Meta has not met its content moderation obligations under the #DigitalServicesAct ⏩ Now, the Commission must keep a close eye on Meta to ensure they indeed change their practices and follow European law. Read more: www.beuc.eu/press-releas...

Europe needs to take swift action to save the EU economy. But where will the money come from? Consumers’ savings could be the answer. Working capital markets are key to powering the economy and addressing big challenges like the looming pensions crisis, explains @arcapde.bsky.social on our blog 👇

The #EUEcolabel is going from strength to strength 🎉 Some good news to celebrate #WorldEcolabelDay yesterday: there are now more than 100,000 certified products and services to choose from in the 🇪🇺. This is up 7% from March ↗️

European consumers want a reliable, easy-to-use and free #digitaleuro 💶 according to our new survey. Read more via @euronews.com:

We attended @ec.europa.eu's Strategic Dialogue on the future of Europe's automotive sector this morning 🚗. Our DG @arcapde.bsky.social gave the consumer take on what policymakers can do to make owning an electric car more affordable:

In this in-depth interview with the Digital Markets Research Hub, BEUC's @arcapde.bsky.social explores the challenges of representing consumers in today’s complex digital landscape, and how BEUC is helping shape competition policy that works for people, not just platforms.

Consumers often don't know they are being exposed to potentially unsafe products online 📦 @arcapde.bsky.social explains in this DW interview that parcels from companies like Temu & SHEIN contain products that aren't EU compliant and are potentially harmful to consumers. Watch the full interview 👇

"The practice of charging consumers for hand luggage (...) is illegal under EU law and the case law of the CJEU. The governments are now trying to legitimise that practice," @arcapde.bsky.social Director General of BEUC, told @euronews.com.

At the Paris AI Summit, BEUC made it clear: consumer protection isn’t holding Europe back, it builds trust & drives AI adoption. Regulated AI isn’t about barriers, it's about trusted innovation that benefits everyone. Consumers are key to AI’s success in Europe. More in @arcapde.bsky.social's blog.

✏️Agustín Reyna, @arcapde.bsky.social directeur général du @beuc.eu revient sur les priorités de l’organisation et l’importance de la collaboration avec les associations de consommateurs à travers l’Europe. Lire l'interview 👉 www.clcv.org/articles/les...

. @beuc.eu Director @arcapde.bsky.social highlights the potential of an EU Action Plan for Plant Based Food to: ❤️ Improve Public Health 🌍 Protect the planet 💶 Create business opportunities It can improve consumer choice + respond to their demand for healthier more sustainable food options!

In an interview with AVACU's Todo Consumo magazine (a member of @cecuconsumo.bsky.social), BEUC's Director General @arcapde.bsky.social shares his vision for the organisation's work in this new chapter: from defending consumer rights in the digital age to ensuring fairness in financial services.

Unacceptable outcome of today’s Council agreement on passenger rights - European consumers deserve better. We count on the @europarl.europa.eu to side with consumers and defend their rights. www.beuc.eu/press-releas...

At today's #PowerSummit25 @arcapde.bsky.social made the point that the energy transition requires consumers to be more active participants in the energy market. But people can't be consumers 24/7. Energy suppliers need to more proactively help consumers with home renovation or shift to heat pumps.

BEUC & 16 members have filed a complaint with the @EU_Commission& the European Network of Consumer Protection Authorities calling for a full investigation into airlines’ abusive hand baggage practices 🧳✈️ www.beuc.eu/fly-light-pa... #FlyLightPayHeavy

BEUC's @arcapde.bsky.social on @luminategroup.bsky.social's panel “Enforcing EU's Digital Regulations in Court” at #CPDP2025: litigation is a necessary, and increasingly vital, part of making tech regulation work for consumers. Without it, we risk having rights on paper, but no justice in practice.

Over 10 million parcels enter the EU everyday. At the moment, customs agents are not properly equipped to check all of them. Are appropriate measures in place to reduce significantly the number of unsafe products entering the EU? Hear more from BEUC's @arcapde.bsky.social on the BBC (4'26).

"With over 12 million parcels entering the 🇪🇺 every day, it's unrealistic to expect customs to act as the last line of defense." Online marketplaces must be accountable for the safety & compliance of products they sell to European consumers. More from @arcapde.bsky.social ⤵️ www.dw.com/en/china-tem...

"Enforcing EU's Digital Regulations in Court - How Can Civil Society Step in?" Organised by Luminate with Emmanuelle Debouverie (moderator), @jvh.bsky.social, @arcapde.bsky.social, Simone Ruf, Ursula Pachl More information: cpdp.be/3455 #CPDP2025 #TheWorldisWatching #CPDP.ai #CPDP

Europe is facing a poly-crisis which requires us to adapt and take swift action on multiple fronts to save the EU economy. The big question is: where is the money going to come from? Consumers’ savings could be the answer, explains @arcapde.bsky.social in our new blog 👇

🚨 If you’re looking for a great job in a great organization, look no further 👇 www.beuc.eu/vacancy/beuc...

Dieselgate France class action of consumer group CLCV against Volskwagen the judge says the lawsuit is admissible (always a challenge in class action) Good step towards collective redress @beuc.eu @arcapde.bsky.social @dscarpio.bsky.social www.lefigaro.fr/flash-eco/di...

Tenemos una legislación de consumo exigente, pero la clave hoy es hacerla cumplir. Recomiendo esta entrevista a @arcapde.bsky.social

Does it make financial sense to own an EV in 🇫🇷? Our member @ufcquechoisir.bsky.social says 'oui' as long as purchase aids are maintained and electricity stays affordable. This is part of our new 'total cost of ownership study'. Stay tuned for full European report: www.quechoisir.org/action-ufc-q...

What's it like to live with a heat pump 🤔? Our new report surveyed consumers across Europe to get the real story about their lived experience of the benefits heat pumps can bring and what policymakers can learn from that: www.beuc.eu/reports/what...

Halting the DMA's enforcement now would be a huge mistake, hurting the EU’s credibility as the world looks to us in dealing with closed digital markets. The EU must enforce the DMA against Big Tech obstruction.

"Collaboration between consumer organisations has been a key pillar to defend citizens' rights in Europe. It has allowed for a more effective response to market challenges, ensuring that consumers have a strong voice" More from @arcapde.bsky.social in this interview by our 🇪🇸 member OCU ⤵️

“The Commission announced welcome steps making it easier, in theory, for consumers to access electric cars. But at the same time giving car manufacturers flexibility in meeting the 2025 CO2 targets sends the wrong signal to consumers” @arcapde.bsky.social. More ⤵️

📣 The good steps in @ec.europa.eu's action plan today for the automotive sector (social leasing, electrifying corporate fleets and better charging) are undermined by diluted CO2 targets. The Commission must now hold firm on 2030 and 2035 targets. Our reaction: www.beuc.eu/press-releas...

Whether it's AI, or technology in general, we can have both innovation & sustainable growth while ensuring our fundamental rights & values are upheld & reinforced. We just need to build on our strengths, leveraging a common market of 450 million consumers.

The EU has announced a scaling back of its green finance rules. The changes “risk rendering the framework not fit for purpose and discouraging consumers from engaging in sustainable and climate transition investing” - BEUC's @arcapde.bsky.social in @euronews.com: www.euronews.com/my-europe/20...

The EU plans to make consumers' energy bills more affordable as part of the #CleanIndustrialDeal 💡. Reduced taxes & levies on electricity could bring immediate relief on bills. But @ec.europa.eu also announced plans that'll make sustainable investing harder. Our reaction: www.beuc.eu/press-releas...

The online world is taking a toll on children’s mental health and development. From social networks to gaming and digital services, risks are everywhere. BEUC's policy recommendations to create a safer digital environment for children ⤵️ www.beuc.eu/position-pap...

In the face of Big Tech gatekeepers dragging their feet on the #DMA and now enlisting the US government to fight off EU laws, the EU must hold its ground or lose its credibility, argue Vanessa Turner and Sébastien Pant in this new blog post. blog.beuc.eu/eu-must-enfo...

It is extremely worrying to see the US threatening retaliation in response to lobbying by Big Tech. Let’s be clear - the rules on how companies, regardless of their nationality, should behave towards 450m European consumers must be decided in Europe. www.beuc.eu/press-releas...

What's it like to live with a heat pump? We asked consumers across Europe for their lived experience to see what it's really like. It's perfect #ValentinesDay💕 and #WorldEnergyDay reading material. Is it a consumer love story? Check out our brand new report to find out: www.beuc.eu/news/whats-i...

New EU Vision for Agri+Food - a bit short-sighted? Some +ve elements e.g. #animalwelfare + origin labels but leaves quite a bit to be desired on helping consumers shift➡️healthy + sustainable diets. 🍟 No real EU action on marketing to kids 🚥 No FOPNL 🌱 No mention of EU Plant-Based Action Plan…

Our checklist for trilogue negotiations on the EU Commission’s compulsory licensing proposal is out 👇 This could reinforce citizen protection in case of health threats 🩺. #PandemicPreparedness

BEUC was pleased to meet with EU Commissioner @jessikaroswall.ec.europa.eu. We touched on green claims, circular economy, chemicals, sustainable food practices, and the path to more sustainable practices across sectors. We're excited for the continued collaboration on these important topics.

BEUC was delighted to meet @teresaribera.ec.europa.eu last week! We highlighted to her the importance of policies that allow consumers to benefit from the green transition & the need to STICK to the CO2 car targets. We also asked her to stay strong on merger control & enforce the #DMA fully!

Misleading information has led to a distorted and false perception of heat pumps but our interviews with heat pump owners in the 🇨🇿, 🇫🇷, 🇳🇱 and 🇪🇸 tell us the truth about this technology and the benefits heat pumps can bring to people’s homes. www.beuc.eu/news/whats-i...

BEUC's @arcapde.bsky.social participated in the 1st workshop of the Automotive Strategic Dialogue on the clean transition of the car sector 🚗 with @wopkehoekstra.ec.europa.eu & @jessikaroswall.ec.europa.eu. Our message: diluting car CO2 targets will make EVs less accessible for consumers.

Payment fraud is a serious (and growing) problem. Consumers are currently footing the bill for most of the financial losses they suffer: a staggering €1,835 on average. It's time to tackle the problem at systemic level. Read more in our new factsheet: www.beuc.eu/factsheets/i...

The power of influencers… '1 in 5 consumers (19%) said they had recently been influenced by social media content to make a health or beauty purchase, rising to 40% for gen Z’ ‘Food supplements, vitamins + high-protein food’ among trends on social media that most commonly translated ➡️ higher sales

Ahead of Monday's exchange of views between AGRI lawmakers and @christophehansen.bsky.social on the Commission's proposed targeted amendments to the #CMO Regulation, here's @beuc.bsky.social's take on the proposal and what's needed for a #FairFoodChain 👀👇 www.beuc.eu/sites/defaul...

What's needed for a fair food chain? On Monday, EU Parliament AGRI members will debate on the Commission's proposed amendments to the Common Market Organisation Regulation with EU Commissioner for Agriculture. We have published our thoughts: www.beuc.eu/position-pap... #CMO

Bien dicho Pablo. Trabajaremos en Europa para que todos los consumidores europeos se puedan beneficiar de condiciones más justas a la hora de volar. @beuc.bsky.social