We count on the Cyprus EU Presidency to help shape the strategic agenda of the European Union in a way that serves both society and the economy. EU policies should enable Europeans to live in a fair market. Our memorandum for the Presidency ⤵️ www.beuc.eu/eu-presidenc...

With the EU considering to review their Merger Guidelines while planning to present a major overhaul of the telecoms rules, all too familiar calls to allow Europe’s telecoms companies to merge instead of competing with each other are once again being echoed by telecom lobbyists.

On 5 June 2025, BEUC filed a complaint with the European Commission and national consumer authorities against SHEIN. Why? Because SHEIN is allegedly using manipulative design tricks (aka dark patterns) to push consumers into buying more fast fashion than they otherwise would. Learn more ⤵️

The Consumer Education Hub provides a range of consumer education resources from across Europe. The platform provides inspiration to all those who are developing consumer education initiatives which help people understand and navigate markets safely. Check the existing resources and add your own ⤵️

The EU’s energy label has been a real success story in guiding consumers towards energy savings. With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇 @ecos.ngo @raisingstandardseu.bsky.social

📢 For over 60 years, BEUC has been standing up for consumers across Europe. From safer food to stronger digital rights, our work has helped shape key EU legislation that improves people’s daily lives. 🔎 Discover our consumer success stories:

Our sister organisation @TACD-consumer.bsky.social is currently looking for a Brussels-based Digital Policy Assistant, a junior role to support TACD’s work on digital policy and e-commerce. All info ⤵️

🇫🇷customs have seized "11 million counterfeit toys sold online, the majority of which ‘posed significant risks to consumer health and safety’" in 2025. The EU Customs reform can help tackle this by equipping customs authorities with the adequate resources, and making online platforms accountable.

The EU’s Ecodesign and energy labelling policies are a real European success story. Together they were responsible for achieving 1/4 of the 🇪🇺’s 2020 emissions reduction targets, and nearly 1/2 of 2020 energy savings. What's more, they could deliver even more benefits with some key tweaks 👇

The EU’s energy label has been a real success story in guiding consumers towards energy savings. With some key tweaks it could continue to do so and deliver even more benefits as we explain in our new blog article 👇 @ecos.ngo @raisingstandardseu.bsky.social

With our members, we've monitored influencer content on social media for months. What did it show? - Advertising is massively hidden - Toying with emotions shape consumers’ preferences, especially the youngest ones. It's time the EU updates laws to rein in this marketing www.beuc.eu/reports/infl...

The EU has decided to give ‘flexibilities’ to carmakers which could ultimately divert much-needed investments in affordable battery-electric vehicles. For example, plug-in hybrids (often priced well above €40,000) are nowhere near a real option for most households as we said in @theguardian.com 👇

The EU's Automotive Package includes measures to improve affordability of EVs and it's good @ec.europa.eu listened to consumer demands for clear car labelling. But the EU should be wary of false solutions (like hybrids) that'll only make mobility more expensive for consumers. Our reaction 👇

For many consumers across Europe, housing is becoming increasingly unaffordable 🏠 It’s good then that @ec.europa.eu today proposed measures to help tackle this: ec.europa.eu/commission/p...

Thanks to EU Travel Tech for inviting us to speak about the #DigitalMarketsAct! The #DMA rebalances digital markets and allows more choice for consumers, also for travel tech. 🧳Through the DMA gatekeepers have to give consumers choices. For that, we need determined Commission enforcement.

"Consumer organizations across Europe have tested products from these platforms and found widespread safety violations. But @leaauffret.bsky.social warned that customs duties alone won’t fix the problem. Read more in this article by Courthouse News Service ⤵️

🚗 EVs are Europe's chance for affordable mobility. Now is not the time to start rolling back our ambitions, says our @arcapde.bsky.social 👇

Every day, millions of parcels ordered by consumers shopping online arrive in the European Union. Often, these parcels contain products that don't comply with EU rules. They are unsafe, or even dangerous. Read more on consumer organisations' demands for the Customs reform from our 🇩🇪 member vzbv ⤵️

Consumers rightly expect the products they buy online to be as safe as those purchased in a brick-and-mortar shop. While the €3 duty fee may help reduce the volume of parcels, it is not sufficient to ensure product safety. Hear from @arcapde.bsky.social on BBC World ⤵️

As top energy market improvements, consumers prioritise: ✅ Protecting the vulnerable ✅ Enhancing energy bill transparency ✅ Preventing unfair practices as top energy This is according to a new Eurobarometer survey out today 👇 europa.eu/eurobaromete...

Our sister organisation @tacd-consumers.bsky.social is looking for a Digital Policy Assistant. Apply now ⤵️

Addressing unmet needs, better shortage prevention and mitigation, better drugs affordability and availability across the EU This is what the revised Pharma Legislation will help deliver for EU consumers compared to status quo, which is good news. Continued work is needed to address all gaps

The 🇪🇺 Grid Package is a good step forward to ensure the electricity grid delivers for consumers. The transition to a cleaner, more affordable system can only happen if the grid develops in tandem. Unlocking grid blockages will help bring more renewables online, benefitting consumers’ bills 📄

EU lawmakers have reached a deal to 'simplify' corporate sustainability reporting and due diligence 👇 Sounds technical but it's bad news. Diluting rules designed to keep big business honest about its impact on people + planet will make it harder for consumers to invest their money sustainably.

“Made of 100% recycled plastic”, “100% recyclable” and other green claims are rife on plastic bottles. Consumers are made to believe such bottles have no impact on the environment. But they do. We lodged an complaint 2y ago with the support of @clienteartheur.bsky.social and @ecos.ngo. What's new? 🧵

🇧🇬🇨🇿🇩🇪🇭🇺🇮🇹🇵🇱🇸🇰 all pushing for hybrids to be allowed for sale after 2035. To be clear, this would mean more expensive mobility for consumers 👇 (annual running costs for medium-sized 🚗). From our total cost of ownership study 👉 www.beuc.eu/sites/defaul...

The 🇪🇺 Commission has announced that Meta will update its pay-or-consent mechanism for Facebook and Instagram users from January following its current failure to comply with the EU’s Digital Markets Act (DMA). For our full reaction, read our press release 👇 www.beuc.eu/news/meta-ch...

@ec.europa.eu's enforcement decision against X under the #DSA and its acceptance of TikTok's binding commitments to improve ad transparency are good news for consumers. Here's why 👇

🍷 Good news! Dealcoholised wines (i.e. with alcoholic content between 0,5% and 6%) will have to display a “reduced alcohol” label. This is what the European Parliament and Council agreed to yesterday. This choice makes sense for consumers, who have a right to get accurate info.

The EU's Payment Services Regulation is a good opportunity to help make online platforms liable for scams on social media. Fraud has become a veritable industry designed to separate consumers from their hard-earned money. 📝 Read more in @arcapde.bsky.social's letter to @financialtimes.com 👇

BEUC and members from 🇬🇷 🇩🇪 🇵🇹 have asked consumers on the ground about the current Air Passenger Rights overhaul, and their thoughts on: 💰 Compensations thresholds for flight delays 🧳 Hand-luggage allowances Discover more in our video 👉 www.youtube.com/watch?v=jMB5...

Electric cars can be a good deal for consumers. Our research shows small + medium-sized EVs 🚗 will v. soon be cheaper to run than the petrol equivalents and that 'alternatives' (e-fuels or hybrids) don't compete with electric: www.beuc.eu/press-releas...

This week is Disability Rights Week and lack of accessibility also impacts consumers' access to certain products and services. Our colleague Claire Cambier shared her experience when it came to her professional bank card getting blocked by the bank. Read more: blog.beuc.eu/call-me-mayb...

Our Director General, @arcapde.bsky.social, has been named among the Top 10 most influential people in the NGO category of @table.media’s “Top 100 of the Table”. Congratulations!

Consumers will get more protection after EU deal on payment services 💳🔒 Payment Services Providers will be liable if they don't have preventive measures (e.g. transaction monitoring). Consumers will be protected from scams when their bank's imitated...but not when others (e.g. family) are.

7️⃣ years ago, 7 of our members filed complaints against Google over its tracking of users’ locations. A lot can happen in 7 years: the GDPR was reformed, Europeans born in 2018 are now in primary school, and the people below joined our digital & enforcement teams! Yet, this case is still pending⏱️

Consumers expect the future #digitaleuro 💶 to be above all: secure and reliable, easy to use, and with no/low fees. BEUC's Mireia Llambrich Anto presenting the results of our consumer survey at @ecb.europa.eu webinar. Dive into the full results 👉 www.beuc.eu/reports/free...

What do consumers and retailers want the digital euro to be like? What will the next phase of the project involve? Join our online seminar with civil society organisations as we discuss these topics and share user research insights from our team and @beuc.eu link.europa.eu/KRf6C6

Just under 1/3 of all new EU car sales are now electric 🚗🔌 That's 10 years(!) ahead of the EU's target to go fully electric. This just goes to show that clear targets help set the direction of travel. Consumer demand is clearly there - no need to start tinkering under the bonnet now.

🛍️ Ecolabel products in French supermarkets are still too rare...but are similar in price (if not cheaper) than their non-labelled equivalents. These are the results of extensive tests by our 🇫🇷 member @ufcquechoisir.bsky.social in some major shops:

A major step forward for children’s safety! 🎉🧸 BEUC & ANEC welcome the stronger protections brought in by the new Toy Safety Regulation: bans on harmful chemicals, digital product passports for better traceability and new safeguards for digitally connected toys. Read more here: tinyurl.com/2hvzxwhy

🚨 Comments from US officials to 'roll back' EU digital rules are alarming. During today’s plenary, @europarl.europa.eu MEPs need to request clarity and ensure that changes to the #AIAct and #GDPR do not simply open the door to the further dominance of large tech companies. shorturl.at/nGoQK

🪀 Good news for our little ones! As of today, their toys will be sage and free from harmful chemicals. The new Toy Safety Regulation is entering into force, improving toy’s traceability thanks to a Digital Product Passport. For more details, check: www.beuc.eu/press-releas...

With 12 million parcels arriving every single day, customs authorities are at the frontline of ensuring these goods comply with EU law, but today they struggle to meet this objective. The EU Customs reform should better equip customs authorities and ensure that traders worldwide respect EU rules.

Heat pumps will play a key role in how consumers heat and cool our homes in the future. That’s because they are the most affordable and sustainable heating option for consumers. Read more about what’s it really like to live with a heat pump on our blog ⤵️ blog.beuc.eu/so-whats-it-...

Policy work and communications go hand in hand! Communication experts from consumer groups all over Europe gathered this week in Brussels to catch-up on recent and upcoming campaigns, and exchange best practices. Thank you all for joining us in Brussels!

@ec.europa.eu's plans for supplementary pensions fail to include a cost cap. Without this there's no reason for industry to offer pension products at a reasonable price. There are already more than enough poor-quality investment products on the market. Adding another adds nothing for consumers.

NEW: The EU plans to introduce 3 categories of green investment products: sustainable, transition, and ESG (which despite the name wouldn't exclude fossil fuel expansion). These plans will bring much-needed clarity. But all categories should exclude fossil fuel expansion. Our reaction 👇

Amazon as a Very Large Online Platform has to comply with the EU's #DigitalServicesAct requirements. The CJEU decision yesterday confirms Amazon will have to mitigate systemic risks, ensure advertising transparency and allow consumers to turn off personalised recommendations. ➡️ shorturl.at/LFR4O

💰 More affordable food, houses, energy 🔒 increased online protection for consumers, 📦 fewer unsafe products on the market and ⚖️ better consumer protections' enforcement. ➡️ That is what consumers can expect with the European Commission's new Consumer Agenda. Learn more👇 www.beuc.eu/news/europea...