today, we will treat sewage. we will manage the foul remnants of our past, the health of our present, the hope of our future. days end, but the mission endures. because there will be sewage to treat tomorrow. but this day is today. and today, we will treat sewage.

Westerly reflections @neorsd.org 💧⛅

graveyard shift.

utilities are a hidden world, especially at night. our photog @nicoleharvel.bsky.social captured some of the amazing sights that come with the service while i tried to document the stories that came with them. www.neorsd.org/AfterDark

on September 23, we clocked in at Easterly just after 9pm to join Chad for his night shift. we spent 4 hours with him and his crew. featuring the photography of @nicoleharvel.bsky.social and the service of Chad's team: the sights, sounds, and stories of night shift. www.neorsd.org/AfterDark

[Jeff Goldblum voice] infrastructure, uh, finds a way.

“and i thought i was tall!” - Christine

a huuuuge crane is staged at our Southerly plant right now for a heavy lift this week. how huge? in today’s episode of “Anything but the metric system,” apparently more than 33 engineer Christines high. @nicoleharvel.bsky.social

it is 2:23 am and we just spent 4+ hours with our Easterly night crew. the sights. the sounds. the smells. the silence. the service. honestly we won’t be able to truly capture it all in the content coming soon. but we’re sure as sewage gonna try. and you won’t want to miss it. stay tuned.

as you know, our social media is up at all hours of the day. but TONIGHT, i will be up late getting all new content with our Easterly plant *night crew* and our very own @nicoleharvel.bsky.social. on-location — with shift manager Chad himself. AMA and i’ll throw him some questions after dark.

majestic Lake Erie sunset. humming swarms of midges. the impending summer-to-fall transition in Cleveland is unmatched.

new pet waste campaign mascot: this cat. judging you. not about your pick-up habits in particular. just perpetual judgement. heck he doesn’t even care if the dog is yours. doesn’t matter. you pick up after your pet just to avoid making eye contact. just pick it up and keep moving. keep moving.

June 22, 1969: the Cuyahoga River burns for the last time, sparking a national movement and what would become an environmental comeback story for the ages. 56 years—to the day—later, June 22, 2025: @bsky.app verifies @neorsd.org. the fire is our history. may connections and service be our legacy.

the fog is palpable this morning.

i proposed to my best friend this weekend. it was the easiest question i have ever asked her, but the hardest secret i’ve ever kept. my world got so much bigger and so much brighter when she came into my life. i’m so lucky i get to love her forever.

good morning. your phone wallpaper needs an upgrade.

sewage treatment plants in full bloom this week

i love my job

within the enormity of the task we undertook Tuesday, moving this 800-ton behemoth 200 feet underground safely where she soon will begin a 3.5-mile tunneling journey, were some of the smallest of details. a braided cable. a welder's spark. in the magnitude and the minutiae, there is wonder. 🧵

today, Nicole Harvel @nicoleharvel.bsky.social snapped a memory-card full of construction site pics. she also talked to Laurie who has a memory full of construction sights all her own. days like this are about more than projects. they’re about people.

i received some Customer Relations stats this week recapping 2024: • total # of calls reps handled: 58,687 • total issues resolved + closed: 70,200 • new cost-saving program enrollments: 7,674 • crisis assistance awarded: $277,296 numbers do tell a story. but stories are so much more than numbers.

our Utility Assistance Resource Fairs are just real people helping real people. our most recent fair Saturday helped connect more than 180 families with resources they need. asking for help isn’t always easy. but where we can offer it, we want hope to come too. /🧵 📸 @nicoleharvel.bsky.social

no we do not have this location listed on Airbnb please stop asking

if Myles Garrett is requesting a trade we do offer several

21 years. Shawn Hageman joined our Security team in 2004 and was named Chief in 2009. over that career she shepherded department changes and transitioned staff from security guards to fully-certified peace officers. she retired today with officers, new Chief Grant, and friends attending. 🫡

spotify is wild

don’t just pitch your old pills into a pasture, prairie, or potty. flushing unused meds can affect local waterways. dispose of pills safely by finding a local safe drop-off near you: www.rxdrugdropbox.org

a lot makes us unique as a utility: how we engage, how we manage, how we serve. and how we lead. effective Feb. 17, Devona Marshall (right) will take over as our Chief Operating Officer. when that happens, with our CEO Kyle Dreyfuss-Wells, our top 2 leadership seats will be filled by women. 🧵

we’re thankful for clean water and for the employees who make it possible for the 1,000,000+ people we serve here in Northeast Ohio. we are proud to serve you every day of the year. happy Thanksgiving to all.

children born after may 15th of 2024 have never experienced a cleveland cavaliers loss and i think that’s beautiful

first post personality pics