ghostArchivist (@arcticmizikio.bsky.social)

To be 100% clear on this: Emails cost them nothing. They can delete them, ignore them, forget they exist, whatever. But there is a dollar cost associated with every single customer service call. That's why most phone trees are over-automated these days. Calling messes up the C/S team goals. #itch

add a skeleton here at some point

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