Delighted to see some of our work with open roadmaps listed on @rossferg.bsky.social’s growing reference page. We couldn’t be in better company. sites.google.com/view/public-...

We've opened a ticket ballot for GovCamp Scotland 2025 www.govcamp.scot/tickets. Please register and spread the word 🏴󠁧󠁢󠁳󠁣󠁴󠁿

🚨 Exciting news 🚨 If you’re in/around service delivery in the Scottish public or third sector, GovCamp Scotland is returning after more than a decade, taking place at Edinburgh Futures Institute on 19 June. Tix available from 31 March. See you there? www.govcamp.scot

🏴󠁧󠁢󠁳󠁣󠁴󠁿 Very excited that GovCamp Scotland will be returning on 19 June at Edinburgh Futures Institute.   If you’re involved in the design and delivery of public services in Scotland, please join us to share stories, ideas and best practice. www.govcamp.scot

Hurrah! Roadmaps for the win in 'A blueprint for modern digital government' www.gov.uk/government/p...

I've written this about trust between leaders and teams, and why there's often a trap you can fall into. Don't trust your team? Don't trust your leadership? Might be worth a read... public.digital/pd-insights/...

Very excited to add the oneEdo Roadmap to www.publicbackroads.xyz, which is the first public roadmap from an African government for a digital service as far as I’m aware. Well done the team at Edo State’s Digital Governance and Data Management Agency!

📣 Last blog post for 2024… it’s a biggie. Our journey so far with - and what we’ve learnt. This is prob the hardest blog post yet - as we tried to summarise our journey of testing, learning and forming our approach over the last few years! lnkd.in/dr_VUv-T

Tick tick tick tick tick open.spotify.com/prerelease/3...

Resharing today, looking for LGBTQ+ young people (and allies) in Scotland/Edinburgh for a day of filming on 8th March 2025 for my doc Age range, 13 up to early 20s Don't need pro actors, but willing to try some scenes that recreate the past More info on the form docs.google.com/forms/d/e/1F...

Added GOV.UK Forms and Simpler.Grants.Gov as routemaps #20 and #21 to www.publicbackroads.xyz

'The Radical How' is now in a shiny open, html format. Literally living the 'test and learn' approach... public.digital/the-radical-...

Don't let the door hit you on the way out

Data so good, it's from the future dtechtive.com/topic/62

Through our work with Kyiv and Bloomberg Philanthropies, Public Digital looked at how governments are making services easier to access through their websites public.digital/pd-insights/...

There's a team in Edo State in Nigeria doing some class work to consolidate and transform citizen services under the banner of 'oneEdo'. It's early days for them and they're moving fast. The user research is a highlight. They have started a newsletter on LinkedIn www.linkedin.com/company/edo-...

Money talks: estimating the cost and value of service design. @ClaraGreo and I wrote an article about this for The Service Gazette. Let us know what you think :) medium.com/the-service-...

And another! Been really looking forward to this one. It’s the routemap for GC Notify - www.publicbackroads.xyz. Nice one team! Thanks for sharing 🍁 La version française est en préparation.

 So. Who is going to be routemap number 20?

Just updated www.publicbackroads.xyz with two new routemap examples which are close to my heart. Register of Interests from UK Parliament, ScotAccount from Scottish Government! Keep them coming folks!

We need an updated, bolder ambition to accelerate service transformation in Scotland. #digitalscotland24 #ds24 was a good platform for that discussion of where digital comes in. Here are some ideas for the next Scottish Government digital strategy rossferg.medium.com/the-next-sco...

Appreciated lived wisdom from @tumshie.bsky.social at DigitalScotland that no matter how limited your resources, you can still have a progressive digital agenda. Support good ppl, hold agile as a set of principles, prove you can deliver. It's a 'small, boring, impactful' strategy for transformation.

Richard's ask at the weekend sparked a blog post from me: 'Visualising Government as a Platform'

Over at Cyfoeth Naturiol Cymru there’s some seriously good service delivery that deserves your attention. This post about creating and iterating a catch return form has it all - user needs, hypotheses, user feedback, data-based design, outcomes, cockles! naturalresources.wales/footer-links...

Government of Iceland has released a 'Benefits of digital processes' calculator. Results draw on very Island-specific data but a handy resource to inspire other jurisdictions. island.is/s/stafraent-...

Patient records and the NHS App are in the news again. Me and @mattstibbs.bsky.social wrote down some thoughts. TLDR: the perfect architectural approach won’t solve for fundamental environmental challenges that need addressing. public.digital/pd-insights/...

Search 'give me an example of a public service that consistently puts effort into continuous improvement, to meet user needs, using prototyping, data and working in the open' insidegovuk.blog.gov.uk/2024/10/23/a...

I was part of a group convened by Scottish Government, NHS Scotland and The Data Lab to create a draft strategy for Public Sector Data in Scotland. The results of the group’s work has been released with a call for feedback and builds on this first iteration community.thedatalab.com/news/2187703

Roads are set, routes are discovered — making the case for product and service routemaps. Where we're going, we don't need road[maps]. 'Routemap' better represents the direction of product and service delivery. rossferg.medium.com/making-the-c...

Welcome to @egawen.bsky.social our new Managing Director public.digital/pd-insights/...

Is this a test, RCMP?

Latest public roadmap additions to publicbackroads.xyz from NHS App and Lasting Power of Attorney in Ministry of Justice in the UK

Really valuable delivery and capability building going on right now in UK Parliament. Fantastic to see this work out in the open. More! pds.blog.parliament.uk/2024/09/26/f...

Insights from the First Year of FileYourStateTaxes - including user feedback and iterations codeforamerica.org/news/insight... :us:

An attempt at a new/updated holistic, outcome-based definition of a service from CDDO, in a post citing how Defra defines a service, and inviting feedback on the proposal services.blog.gov.uk/2024/09/25/h...

New additions to publicbackroads.xyz from Canada, UK and Italy since calling for contributions! Thanks! Keep 'em coming.

Post from @rossferg.bsky.social reminded me that one of my jobs this week was to update our roadmap. Done! It also links through to a live, regularly updated backlog of data standards we’re working on to increase the breadth and value of data on the platform. www.planning.data.gov.uk/about/roadmap

I just remembered that I wrote this last year on the process we used to create the new-look NHS.UK roadmap. Might be helpful for other public sector orgs looking to create a roadmap that covers multiple product teams: jiggott.medium.com/creating-the...

This is a call to make the public sector roadmaps and backlogs open public.digital/pd-insights/...

GOV.UK practising what they preach with changes and improvements to the site's published proposition insidegovuk.blog.gov.uk/2023/12/08/c... The new one www.gov.uk/guidance/req..., and the old one for comparison webarchive.nationalarchives.gov.uk/ukgwa/202304...

Digital Service Network / Beeck Centre database of executive orders to do better digital in US states www.digitalservicenetwork.org/policyscan-eo

Loving these radical-not-radical proposals for making the public service in Canada the best it can be (with lots of applicability to other jurisdictions besides) from Yukon's Sean Boots sboots.ca/2023/11/06/t...

Looking forward to FormFest 2023 this week hopin.com/events/formf.... A lovely thing that could come from all the great work we'll see on making forms inclusive, accessible and hassle-free, is agreement from the teams to contribute toward some form of forms [digital] public good or infrastructure.

Startegies. They make total sense. Plans for how to set off toward a long term ambition. Begin with a startegy, learn as you go, work up to a proper, confident strategy. See? Startegies are totally a thing and not just a cover for someone who consistently mistypes the other word. Good to be here.