When I worked in agencies the worst part was the sales team. Sell them whatever they want and sell you up the river to deliver it

In a future too far away to care, #Motogp might be interesting and that will mean commentary by @gavinemmett.bsky.social and hodgy talking about the race instead of needing to pad 45mins with trivia. Must watch WSBK every weekend. 2027 is so far away and adding harleys and sidecars won't fix it

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Anna Best, IT consultant, Oxford The Guardian Nobody has said the data will be held in one place. Nobody who is working in IT would recommend data being in ONE place. I don't know what Anna does in IT, but it certainly isn't information architecture

Chill out. How many times has the cars been comms tested? First thing I ever had published in a newspaper was an opinion piece on why nectar was a bad idea and that was... Oh fuck... A long time ago

A new study, based on a survey of 1,150 workers suggests that the injection of AI tools into the workplace has not resulted in a magic productivity boom and instead increased the amount of time that workers say they spend fixing low-quality AI-generated “work.” 🔗 www.404media.co/ai-workslop-...

There are so many *free* talks happening RIGHT NOW on #ID24. Check out the schedule - inclusivedesign24.org/2025/schedule/ #Accessibility #inclusivity #WebDev #WebDesign

COME TO OUR CONFERENCE! Lots of people work on medicines data: researchers; but also "medicines optimisation" teams, using data to directly improve NHS care; and teams who build data tools. These clans rarely meet... Until now! Join us, Dec 10th, in Oxford. www.bennett.ox.ac.uk/events/2025-...

Turns out, having your brother move in has perks

Today we've been talking about solving needs instead of scratching egos. Here's a billion dollar itch that has been scratched for 10 years despite everyone saying - this.is.shit.

I was hoping to be in Edinburgh at #SDinGov and supporting @cjforms.bsky.social with her excellent session this afternoon 'Garbage in, garbage out? Measuring error rates and data quality to get ready for AI' If you want to be part of it make sure you don't tarry over lunch as it is a capped session

what if we explained Service Owner as being the Managing Director for a mini company inside a biggy company?

Mitchel and webb aren't helping. If this was ~1999 everyone at work tomorrow would be sating Traaaay! Tray! Tray! In the tray

Not at SDinGov again because I cannot afford that on my own. It's such an important ecent I can't help feel is only attainable if you have a business sponsor I really do hope next year I get to be there all week, and make the most of the entire experience

Hello #GovDesign crowd! I’m en route to Edinburgh 🏴󠁧󠁢󠁳󠁣󠁴󠁿 and @sdingov.bsky.social, while working on content for our Friday workshop on finally making end-to-end #serviceDesign happen. Despite the grim weather forecast, the weather in Scotland looks gorgeous. It’s almost a #BlueSky right now! See you!

easyJet efficiency rating is 66% for Gatwick routes. Does anyone know the last Easyjet flight to depart, or arrive at London Gatwick on time?

Done a stupid thing and tried to repair guttering through intermittent downpours. Fell through the ladder. Luckily on the 2nd rung coming down but shinned myself a goodun

All season the picture quality delivered by TNT sports channels via VirginMedia has been 2 shades of shit. #MotoGP #TNTSport @suziperry.bsky.social - it does take away from the teams excellent delivery

Every QR code is that bee game in Flash Gordon

1 week to go: Next Friday afternoon, @karakane-kk.bsky.social and I will be running a workshop on making end-to-end #serviceDesign finally happen. Join us if you’re attending @sdingov.bsky.social. The format is just coming together – after (as always) valuable input from @claragt.bsky.social.

Jeeezuz. 20yr olds are fucking thick

Today, I came out from under the cloak. It's true, I've returned to #GovDigital Next slide.

Do you know someone working at a chain coffee retailer? This - and only THIS, is a Flat White. It's 6flOz with a 1:1 ratio of espresso coffee and WHOLE MILK. Everything else is a Latte. Not a Large Flat White, not a Medium Flat White. The name explains to contents. The Ministry of Coffee Snobs

Maybe there is still a ☀️ after all

I'm going back to Red Dead Redemption 2 because in that world, I know I'm the asshole, and can make amends by helping the folk out in town, maybe help the Mormon family raise a barn, and eventually, I'll discover 🦖 🦴

Summoning intl #GovDesign talent— At @digitalservice.bund.de, we have now hired folks from 3 other digital government units. An engineer from 🇳🇴 Norwegian NAV, the digital unit of the welfare department, a designer from the 🇦🇺 Australian Digital Transformation Agency and designers from 🇬🇧 UK’s GDS.

Day 3 since returning from holiday and finding my 'trustedhousesitter' failed to notice a massive wound on Doug Judy which by Sunday was infected. Poor dude now on antibiotics and house arrest and not happy about it. Neither am I.

World premiere: Today, we are running the ‘Intro to #ServiceDesign’ in German for the first time. It’s the training that @claragt.bsky.social and I started in UK government back in 2018. Sabrina @feuerherd.bsky.social is steering it. I am assisting. Cross-gov folks from BDR and DRV are here, too

Go on holiday and weeks earlier than expected the reshuffle begins

Just going to say it. Alien Earth is a millenial nostalgia circle jerk mess. I'll give episode 3 a try and it needs to figure out wtf it is doing

Been thinking about this for a long time. Qualitative user research as an example diminishes the value of a real voice by aggregating many voices into one homogenised statement. When we do something with a subject matter expert we cite them by name and position to weight the statement as higher

Foundation is becoming very good

My problem with flags. I live on the coast. A union jack flying on a beach makes sense. IF you happened to be lost at sea, this is an important navigation device. A 12 inch St. George cross hanging out your car window is a dog whistle.

Being back on the commute world 3 things that haven't changed in 5yrs. People: wearing building passes on transport so I can see their full details Writing sensitive official emails on the train I can read including the full CC list Answering phone calls and discussing people, and things

Circling another monologue on why holacracy and other formations like it do not scale but that doesn't mean you cannot start there, just continually check before you've already outgrown it

Maybe I'll start a teachable course for anyone over 18 about to get a bar job. It will teach you the fundamentals that somehow got lost in 2020. It's your job to know who's next. Modules on Headcounting, pouring Guinness whilst pouring something else, and when to load the bar on busy nights

It's encouraging to see more service design roles being advertised in #localgov, in recent months. This example is at Westmorland and Furness. recruitment.cumbria.gov.uk/trentl_webre...

Harmony

I've started following all the wrong people. This platform is awash with endless whining about how the world is doomed and AI all the things. Where's the cats? Where's the obscure local band? Where's the people making random shit in their back yard?

Last night: Pelican supported by REZN at The Dome in London. First chance I've had to see Pelican since 2004. Great show

wikipedia lost against the online safety act. 🙃 this country is fucking doomed. nothing like censoring facts under the guise of “protecting the children”.

The next One Team Gov North breakfast and co-working session is on Tuesday 19 August 2025 in Manchester www.eventbrite.com/e/oneteamgov... #OneTeamGov #Manchester

I've wasted over 1 month emailing every day two companies. Varia Brewing Company Bean Bros (UK) I have a warranty covered grinder. It's still broken and in my house. Every day I email both companies asking for a postage label to return it. Every 3 days I get a lying response that it will be today

Need to go to London tomorrow night and all I'm seeing is replacement bus services between Victoria and Lancing - but no details on if it is the whole route or a bit. I.Hate.London

PLAYBOOKS tell you WHAT to do, but more important HOW to do it. Everything else is just that wanker in the pub who thinks they are a better England manager. Stop calling your untested opinion a playbook, please and thank you