Congratulations to @ombudsgroup.bsky.social for becoming a Gold Standard accredited four-day week employer! 🥳 In 2025, The Ombuds Group was named one of The Sunday Times Best 500 Places to Work. Great to see a respect for work/life balance helping to earn them a place on that list! 🙌

🏆The Ombuds Group has been named one of The Sunday Times Best Places to Work 2026 for the second consecutive year. The recognition reflects our continued commitment to employee wellbeing, flexible working, and creating a people-first culture where colleagues can thrive. #BestPlacesToWork

Great to welcome Louise Baxter MBE and Adam Carter from ConsumerFriend to our Stevenage HQ this week for cyber security training. Their engaging session helped colleagues sharpen cyber awareness and strengthen everyday digital security habits. #CyberSecurity #Training

Accessibility isn’t a box to tick - it’s how we work. This #DisabledAccessDay, we’re celebrating inclusive services, staff learning, and listening to every customer - visible or not. Everyone deserves to be heard. #Inclusion #Accessibility #TheOmbudsGroup

This weekend is #WorldConsumerRightsDay 🌍 Consumer protection isn’t just about safe products - it’s about safe processes when things go wrong. Access to fair, independent dispute resolution is a consumer right. www.disputeresolutionombudsman.org/articles/saf... #ConsumerRights #ADR

MCS has appointed the Furniture & Home Improvement Ombudsman as its Alternative Dispute Resolution provider. More: www.fhio.org/page/dispute... #ADR #ConsumerProtection #MCS #Ombudsman

Recent reporting highlights how many rail passengers are unsure of their rights when journeys don’t go to plan. Read the latest article from the Daily Mirror, mentioning the Rail Ombudsman below. 🔗https://ow.ly/VSs050Ygy3B #RailPassengers #PassengerRights #RailTravel #RailIndustry

Many Happy January Returns 🔄 Clear information and fair processes help maintain confidence and trust across retail. A timely and valuable read 👇 lnkd.in/dyjZcfQs #ConsumerRights #Retail #CustomerConfidence #DisputeResolution #FHIO

Christmas delivery is make-or-break. Set clear cut-offs, meet legal deadlines, manage couriers tightly, and communicate early to avoid complaints. Full guidance: lnkd.in/eAwF8YUY #Retail #Ecommerce #Logistics #CustomerExperience #ConsumerLaw

🎄 Ordering for the festive season? Delivery dates count - and your rights do too. We break down what to expect & what to do if your delivery doesn’t arrive in time. Read more 👉 lnkd.in/eS_UXf7p #ConsumerRights #Retail #ADR #ChristmasDeliveries

Black Friday is coming - and it’s not just about great deals. 🔍 The new DMCC Act 2024 brings tougher rules on pricing, reviews and transparency. 👇 lnkd.in/eyKqytSc #RetailCompliance #BlackFriday #ConsumerProtection #Ecommerce #RetailTraining #OmbudsGroup

💜 It’s #PurpleTuesday, and we’re proud to be part of it, not just today, but every day. Learn more at purpletuesday.co #PurpleTuesday #Accessibility #Inclusion #DisputeResolution #TheOmbudsGroup #DiversityAndInclusion

Today, on #WorldOmbudsDay2025, we’re thrilled to share that The Ombuds Group has been named one of The UK’s Best Places to Work in 2025 by The Sunday Times. 🔗 lnkd.in/e8zWun5P #BestPlacesToWork #WorkplaceCulture

We’re delighted to be featured in the September issue of Furniture News Magazine (p.92) with an article on Expert Witnesses and their role in resolving furniture disputes. Furniture News: lnkd.in/eCpdUa-m #Furniture #DisputeResolution #ExpertWitness

The Ombuds Group has acquired The Removals Industry Ombudsman Scheme (RIOS) following the retirement of the scheme’s long-standing leadership team. Read more here: lnkd.in/ejvTy2NT #TheOmbudsGroup #RIOS #RemovalsIndustry

Train to be a Consumer Vulnerability Champion! Consumer Friend, part of The Ombuds Group, invites you to join the Consumer Friend Academy. 🔗 consumerfriend.org.uk #ConsumerVulnerability #InclusiveService #UKTraining #CustomerExperience #PlainEnglish #Housing #Finance

We offer training courses designed to support providers of goods and services to raise standards across customer service provisions. 🔗 Learn more or book your place here: lnkd.in/dUDT8nvc #Training #CustomerService #ConsumerLaw #BritishFurnitureAssociation

We attended the Online Procedure Rule Committee (OPRC) Conference hosted by The Law Society yesterday. lnkd.in/eWhBStRe #ADR #digitaljustice #civiljustice

🎉 We’re delighted to announce that Consumer Friend has officially joined The Ombuds Group! lnkd.in/e7wy8kYw #consumerrights #fairnessfirst #ombudsgroup #consumerfriend

We’re working with Targeted Help to help people from all backgrounds better understand how the Ombudsman can support them in resolving disputes and achieving fair outcomes. 🌐 www.targetedhelp.com #Ombudsman #CommunityOutreach

The Rail Ombudsman is featured in The Sun newspaper, in an article exploring how the upcoming heatwave could affect travel — and what refunds consumers may be entitled to. 🔗 thesun.co.uk/money/354545... #RailOmbudsman #ConsumerRights #TravelDisruption #Heatwave #KnowYourRights

Our next City & Guilds accredited course on Consumer Law and Customer Service is taking place on 19 & 20 May. 🕛You can reserve your place on our website, lnkd.in/dUDT8nvc, over the phone ☎ 0333 241 3209 and pay by credit card or request an invoice. #customerservice #consumerlaw #ADR

📢 Navigating the Digital Markets, Competition & Consumers Act 2024 - Are you ready for the changes? We're proud to feature in the May edition of Furniture News (page 81).📰 Read the article here: lnkd.in/dpZ28hRu #DigitalMarketsAct #FurnitureNews #regulatorychange #furnitureindustry #compliance

We are pleased to report that the following energy suppliers have recognised Dispute Resolution Ombudsman (DRO) as being fully compliant with Ofgem’s Qualifying Dispute Settlement Scheme (QDSS) requirements. #energysuppliers #energybrokers #ofgem #adr #compliance #energysector

🐣 Wishing everyone a joyful and relaxing Easter! We had a blast putting together some festive treats for our amazing team - nothing like a little egg-citement to celebrate the season! 🌷💛 Happy Easter from all of us at DRO! #HappyEaster #TeamCelebration #EmployeeAppreciation #SpringVibes

On behalf of everyone at the Ombudsman, we would like to wish you a very Happy Easter. We wish you a peaceful and enjoyable Easter break. #Easter2025 #BankHolidayClosure #OfficeHours #Ombudsman #DisputeResolution #FurnitureAndHomeImprovement #RailOmbudsman

📢 FREE WEBINAR: Navigating the Digital Markets, Competition & Consumers Act 2024 🔗 Register now to ensure your business is prepared by emailing [email protected]

The Furniture & Home Improvement Ombudsman is delighted to be working with Targeted Help to raise awareness of the services we provide. For more information, visit lnkd.in/e_d_-DiD #collaboration #consumerprotection #furnitureindustry #homeimprovement #targetedhelp

We’re delighted to share that The Furniture & Home Improvement Ombudsman (FHIO) is featured in the April edition of the Big Furniture Group magazine! ✨ 👉 Check out the article here: lnkd.in/eraRKW_A #ombudsman #homeimprovement #consumercomplaints

The Rail Ombudsman is pleased to share the findings from our recent Consumer Experience Survey, conducted with the Office of Rail and Road (ORR) by global market research and public opinion agency Ipsos UK. 📄 Read the full report here: lnkd.in/en3hin9q #AccessibilityMatters #Passengers #ORR #Ipsos

March is National Bed Month – and with the clocks going forward this weekend, there’s no better time to focus on getting a good night’s sleep! ⏰ Read more: 🔗 lnkd.in/dzDEe-9 #NationalBedMonth #SleepWell #ConsumerRights #DisputeResolution

Here’s our festive opening hours for the holiday season🎄 Our team is here to help: ☎️FHIO & DRO - 0333 241 3209 ☎️Rail Ombudsman - 0330 094 0362 📧[email protected] 📧[email protected] 📧[email protected] #christmas #christmastime #officechristmas