Does anyone have first-hand experience with using an AI agent that has “participated” in the response to an actual incident in a genuinely diagnostic — or otherwise contextually-specific way?

There are a couple of phrases I genuinely despise. One of them is "...we're at an inflection point..." 1. That's not how inflection points work. 2. Hindsight's a helluva drug, isn't it? 3. Just say you are at a loss to explain some recent surprises. It's honest and not unnecessarily dramatic.

@staysaasy.bsky.social I’m not on X very much, finally collected notes on the post docs.google.com/document/d/1...

For leaders with expectations about how more productive, efficient, etc. the software engineers in their org will be with AI: 1. How are you handling the "Left-Over Principle" challenges? 2. Also: customer comms about the incidents involving code produced AI? (Seems clear #2 is depends on #1)

Another real life demonstration of Ironies of Automation

Incidents happen because people do things that have always worked successfully, up until the incident. Doing something that always worked in the past is completely rational!

I'm now talking with Hamed Silatani, Alex Hibbitt, and Beth Adele Long about the various Catch-22 situations leaders find themselves in when responding to incidents! www.linkedin.com/events/incid...

Watching www.youtube.com/live/Uxe_mw8...

New blog post: surfingcomplexity.blog/2025/05/15/l...

New blog post: surfingcomplexity.blog/2025/05/10/w...

1. PEOPLE keep things working. 2. When things break down, PEOPLE work to make the consequences much less than they might have been otherwise. Both dynamics are, for the most part, invisible to management. (via @lauramaguire.bsky.social's dissertation)

I recently read the paper "Towards Joint Activity Design Heuristics: Essentials for Human-Machine Teaming" which I loved so much I wanted to make it easier to share. To that end, I've excerpted the Ten Heuristics from the paper here: human-machine.team with anchors for each heuristic.

What a great podcast! Honored to be talking about Resilience Engineering with @colettecello.bsky.social and @spamaps.org!

Two years ago, at the first LFI Conference, we spoke alongside a client of ours (Indeed) about the amazing progress they had made in learning effectively from incidents. This is what "good" looks like with respect to learning effectively from incidents. www.adaptivecapacitylabs.com/2025/02/28/w...

@allspaw.bsky.social joined us last week to help contrast ITIL's approach of "Counting and tabulating incidents" with the resilience engineering way of looking directly at the messy reality underneath them. www.youtube.com/watch?v=cimc...

Preach! youtu.be/cimcogNc02I?... 13:30-16:30

What a great podcast! Honored to be talking about Resilience Engineering with @colettecello.bsky.social and @spamaps.org!

The Resilience in Software Foundation blog included notes I wrote for the paper "Four Concepts for Resilience Engineering" in their post today: resilienceinsoftware.org/news/1149720

Very few know we've (@adaptivecapacity.bsky.social) been developing tools to help support us. After 7 years & 6 patents (!) we realized others were interested in integrating/commercializing "Churchkey." We’re looking for partners interested in licensing Churchkey's IP. churchkey.info

Beyond just the language setting ourselves up for failure, "root cause" have deeper issues. For me it triggers anxiety everytime i hear it. @allspaw.bsky.social has articulated it very well the issues here. Recommended material for SRE-201: github.com/readme/guide...

The beauty of your incident categorization scene is no match for the messiness of the real world.

I am so excited to announce the Resilience in Software Foundation - a project we've been working on for awhile now. 💜

Hey folks, new episode up today! Come listen to us chat with @courtneynash.bsky.social about the ironies of automation, AI, HABA-MABA, and the impending job shortage of people who can grok how AI broke it... youtu.be/i4qMmp6-hXg

A talk I gave last year at SRECon Americas, "Real Talk: What We Think We Know — That Just Ain’t So" about the importance of thinking deliberately and critically about our assumptions, and admitting when we get things wrong... www.adaptivecapacitylabs.com/2025/01/07/r...

In 2015, I attended my first Resilience Engineering Symposium. I felt excited and nervous sharing our domain of software with such accomplished audience. A decade later, I’m part of a fast-growing community of others in software passionate about RE, committed to creating a better future.

Repeating from past years: This week is significant. To those of you who are on-call during this week and next, who are schlepping your laptop to Thanksgiving, who will have 2nd thoughts about that glass of wine or cocktail this Thursday or next Sunday night…

Compulsatory: www.adaptivecapacitylabs.com/2021/01/11/u...

Bill Hicks is so missed. So ahead of his time. Lost far too young. youtu.be/tHEOGrkhDp0?...

Meaningful learning from incidents requires expertise that most organizations do not have — but these skills can be learned! We're getting a head start on 2025 with a workshop series on Incident Analysis. www.adaptivecapacitylabs.com/incident-ana...

Recently I was invited to help facilitate a workshop in Portugal to convene with colleagues on progress, challenges, and next steps for the field of Resilience Engineering. I’m curious what the blue sky universe has to say about Resilience Engineering and what is needed for the future?

This is a lovely piece by @allspaw.bsky.social talking about investing in capacity to adapt. Lots here of relevance to those trying to improve health services. #safetysky #hfesky

Not knowing why something broke is scary. Not knowing how you fixed it is horrifying.

*shudder*

I wanted to dig into the concepts of Work-as-Done and Work-as-Imagined, so I went over some recent documents around safety and resilience engineering, and then more historical sources from French ergonomics, and put together a sort of overview of the roots of the concept: ferd.ca/notes/the-ro...

I really can't overstate how energizing it is to work with a new client, especially via the Incident Analysis Training & Coaching project. There's nothing like the experience of the moment when it's clear someone's perspective has irreversibly shifted. www.adaptivecapacitylabs.com/incident-ana...

Here is a thing I wrote! www.infoq.com/articles/ada...

Post-incident review meetings have much more going on than most people are aware of. www.adaptivecapacitylabs.com/2019/06/17/s... #LFI #LearningFromIncidents

Absence of incidents is not evidence your org is learning from them. Presence of incidents is not evidence that learning isn’t happening.