New @healthwatchengland.bsky.social research today across media on inaccurate patient records (& a bucket list moment to chat to Nick Robinson!) We’ve heard concerning stories from patients on errors in their records, which polling shows to be around 1 in 4 (23%) nationally The detail… 🧵

An NHS good news story! We have worked with partners to secure new protections on NHS mail. A specific barcode on app’t letters & test results is now being developed by Royal Mail, allowing them to be identified & expedited if delivery standards are being missed 1/ www.msn.com/en-gb/news/u...

The publication of the @healthwatchengland.bsky.social @thekingsfund.bsky.social & @nationalvoices.bsky.social report on NHS admin this week has led to lots of people sharing their admin nightmares. Here is yet another👇 Thanks @tallgeekychap.bsky.social - I imagine infuriating 🤦🏻‍♂️

I spent 4 years as a med sec in the NHS and saw this first-hand. When I was there, administration was hellbent on deskilling + outsourcing so they could justify lowering the paygrade of workers. Morale was at rock bottom because admin were totally unvalued. That is what leads to this ⬇️

It might not be glamorous, but NHS admin is absolutely key to access and experience. "20% of patients received a letter for an appointment after it was supposed to take place"

At a time when people are at their most vulnerable fighting because of poor admin is the last thing they need. And at a time when our health workers are stretched to breaking a smooth running system would be one big pressure off. Excellent report from kings fund, health watch and national voices

This is what happens when you cut funding, but 'protect the front line'. www.theguardian.com/society/2025...

The @healthwatchengland.bsky.social @thekingsfund.bsky.social @nationalvoices.bsky.social report on NHS admin has had great coverage. Patients face nightmares with letters, booking appts etc. We will work with gov to improve measurement, the App & 2-way comms www.independent.co.uk/news/uk/home...

New Healthwatch England research this week highlights the complaints system fails patients, which gov’t has acknowledged in its response. Only 1 in 10 who receive poor care complain, the process leaves people dissatisfied & the NHS doesn’t learn from complaints www.theguardian.com/society/2025...

This AM when doing my usual scan of the papers (old press officer habit) it was great to see coverage of @healthwatchengland.bsky.social new report on NHS complaints. But made me think “Suffering in Silence” was over 10 yrs ago and things were bad back then. It’s nothing short of policy neglect.

💪 Great to have this research published today! If NHS organisations are serious about making services more responsive to the needs of patients, they should start by looking at the ways they handle complaints. Quick 🧵 1/

Enjoyed seeing old friends and joining an interesting discussion at the ICS Network Conference today. Reassured to hear Paul Corrigan talk about the need for the 10YP to highlight & address inequalities in agency across demographic groups

Something about the fact @healthwatchengland.bsky.social first post on here is about NHS dentistry made me smile. Keep fighting folks. Registration and right to access in dental land is super confusing. It really should work in the same way as general practice.

This is excellent, both in its fair analysis of the arguments and its underlying argument about compassion in the debate open.substack.com/pub/iandunt/...

We’ve heard for a while public confusion about people’s relationship with their dentist, with false belief it’s the same registration model as with GP. Our research this week shows this to be over two thirds of the public, with majority support for GP model www.healthwatch.co.uk/news/2024-11...

V useful thread on the CQC’s UEC survey published today. Aligns with the concerns we continue to hear from patients about poor waits for emergency care. As with so many other areas, some relatively small changes to improve waiting for individuals could significantly improve overall experience

Am the latest to join a (hopefully) growing bandwagon of disillusioned health policy wonks #MakePolicyTwitterGreatAgain