The Ombudsman has announced that she is to commence her 'own initiative' investigation into the Northern Ireland Housing Executive. The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year. See: nipso.org.uk/our-findings...

Beautiful morning at Castlewellan Parkrun. Quick snap of the early folk, most wait until 9.28 lol. #LoveParkrun #LoveVolunteering

We're looking for one representative from Northern Ireland who draws on care and support, and one unpaid carer representative from Wales to join IMPACT's Co-production Advisory Group. Find out more about the roles and apply here: buff.ly/7Kq2zhB

This week, we published the latest Ask IMPACT guide – all about what it’s like to be a self-funder and what could be done differently. Find the full guide here: impact.bham.ac.uk/delivery-mod...

Some Parkrun tourism this morning to kick start our running club Super 8 Series. Fab support around the route #LoveParkrun thanks to all the volunteers 👏👏

Still time to apply👇

Rain didn't dampen spirts at Castlewellan Parkrun 'Chase the Pacer' this morning. Lovely atmosphere and great support as always 💙 #LoveParkrun

We've published the first in a series of reports looking at potential barriers to accessing healthcare in Northern Ireland. Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English. nipso.org.uk/our-findings...

To help us compile our Lost in Translation report, we collected information from the BSO Interpreting Service and the Department of Health's Directorate of Primary Care. nipso.org.uk/our-findings...

Earlier today we spoke at the Centre for Independent Living's annual conference. Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.

Lovely morning at beautiful Montalto Estate Parkrun in Ballynahinch 💙 temporary route still in place due to storm damage. Bit easier than the usual route 🥵

An amazing opportunity to do a perfectly timed PhD on disabled people's lived experiences of benefit reform ⬇️

Project lead Prof. Chris Gill (Univ of Glasgow) explaining the aim is to enhance access to justice for asylum seekers and refugees, helping to ensure they are able to access rights and entitlements. It is also about the role of Ombuds organisations and how they can extend their impact in society.

Ombudsman Margaret Kelly welcomes delegates to our conference today. 'Seeking safety - supporting asylum seekers and refugees to access public services' will hear from local and international voices share their experiences of work in this area.

Our latest Case Digest looks at some of the investigations we've carried out in relation to women’s health. The cases highlight some of the key issues, and illustrate how learning from complaints can help to improve public services. Read the Digest at: nipso.org.uk/resources/ot...

"It's important we change the culture in public bodies so that they learn from complaints. We cannot use a system under pressure as an excuse to not do that." Ombudsman Margaret Kelly on @bbcradioulster explains how complaints can be a driver for change. bbc.co.uk/sounds/play/...

Another beautiful morning volunteering at Castlewellan Parkrun 💙 Lovely intro from local Irish Language Group highlighting the many nearby landmarks with Irish Language names and meaning. #LoveParkrun

We've worked with the Law Society(NI), litigants in person & other stakeholders to develop a Charter to help manage what can be a difficult relationship between litigants in person and solicitors on the 'other side' of the case. Details of the Charter launch below - please register to attend ⬇️

To mark #InternationalWomenDay Ombudsman Margaret Kelly has appeared as a special guest on the Ombudsman Association podcast. Tune in to hear discussions on women in leadership as well as examples of NIPSO investigations about issues relating to women's health. youtu.be/qv4TZVlEO0Q

parkrunday. Sublime

Ombudsman Margaret Kelly is proposing an investigation into the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive. nipso.org.uk/latest

Ireland is now the most popular place for parkrun worldwide, with around 9% of the population now registered

Another beautiful morning volunteering at Castlewellan Parkrun 💙 Alternative route in place due to storm damage, but super to be back. ##lovevolunteering #LoveParkrun

Just sayin’

parkrun Ambassadors ROCK

Professor Laura Lundy shares a new infographic she has developed that shows what meaningful participation by children could and should look like. @lauralundy.bsky.social qpol.qub.ac.uk/how-to-do-be...

Our latest Quarterly Bulletin highlights: 📑 - five investigation reports into complaints about health and housing 📢- the latest on our complaints standards work 🪩 - details of an upcoming conference 👩‍💼- news of job opportunities at NIPSO nipso.org.uk/resources/ot...

Final week to apply! 👇👇👇👇 www.nipso.org.uk/jobs

Not every day you can say you beat a double Olympic Gold medalist at parkrun. Met Dame Kelly Holmes. She's lovely and happy to pose for photos. Also met parkrun friend from that other place. Tommy is trying to complete all the parkruns in Ireland. #loveparkrun #parkrun

There is something so special about being in Ireland and spending time with the folks at parkrun. Marlay parkrun exceeded all expectations today. Friendly, welcoming and powerfully restorative. Thanks for caring for me Ireland.

Lovely morning celebrating my 200th Parkrun. Thanks to all the volunteers who make this possible every week 🙌 #LoveParkrun

We are proud to launch our new series, Disability Policy Insights. This series is designed to provide an in-depth analysis of critical issues affecting persons with disabilities Globally. This issue takes a closer look at inclusive social protection policies: inclusive-policy.org/disability-p...

Our Improvement, Engagement and Impact team helps promote the learning from our work, leading to improvements across the public sector. This is an interesting and varied role within a unique organisation. Apply today at: nipso.org.uk/jobs

Interesting research. We need a simple compassionate complaints process for public services which is focused on resolution and learning. @mrosekelly.bsky.social @juliehealy.bsky.social @nipsocomms.bsky.social

There is still time to apply for these non executive roles and play a key role in the governance of NIPSO

Would you like to be on our Audit and Risk Committee? We require a new Chair and a new Member of the body that provides scrutiny and support for the Ombudsman in her role as NIPSO's Accounting Officer. To find out more, see: nipso.org.uk/jobs

"We have to acknowledge that black women are three times more likely to die in childbirth. It’s gone down from 4 times because more white working class women are now more likely to die in childbirth, so we’re closing the gap in the wrong way." @rthonwesstreeting.bsky.social #FabianNYC25

We regularly publish our full investigation reports. Our latest reports include our findings into complaints about: 🏫a primary school and a secondary school 🩺two GP practices 🏘️the NI Housing Executive 🏥four Health Trusts nipso.org.uk/our-investig...

We are recruiting for three exciting positions in CLC. - CEO - Policy and Public Affairs Officer - Solicitor Find out more at childrenslawcentre.org.uk/work-with-us/

SCI's report ‘Reducing Inequalities and Improving Wellbeing’ offers insights into global policies that could be adapted for NI. From legislative duties to innovative work methods, discover pathways to reshape public policy and improve services 👉

Brilliant morning at Worthing parkrun

Happy Parkrun Day 💙Over 200 folks at beautiful Castlewellan Parkrun this morning #lovevolunteering #LoveParkrun

Are you looking for a new challenge?! We require a new Chair and a new Member of our Audit and Risk Committee (ARC). ARC provides scrutiny and support for the Ombudsman in her role as NIPSO's Accounting Officer. To find out more, see: nipso.org.uk/jobs

A new and very important job role for Homeless Connect supporting organisations and their staff and leading on lived experience programmes. Combining this offers a fresh new approach and I'm hopeful will lead to new thinking and ways of working - together.

I love parkrun. I love volunteering. I love running. I love my home parkrun. I love tourism. I love that no matter where I turn up I’m with like-minded people. I love that it’s run by volunteers, entirely free & fully inclusive. This piece is ace. #loveparkrun www.independent.co.uk/life-style/p...

Great job opportunity to lead @ChildLawCentre, championing the rights of children. Very big shoes to fill at one of Northern Ireland’s most effective change making organisations. Please spread the word. Https://engageexec.co.uk/childrens-law-centre-ceo/

Some big news at CLC. Our Director of 27 years is stepping down, having established the Centre in 1997. We want to thank Paddy for everything she has achieved with us over the years, leaving the Centre in its best position ever. Read more at childrenslawcentre.org.uk/paddy-kelly-...

First Parkrun of 2025 and it was a naked one (no garmins etc) at Dunleath Playing Fields Parkrun. Lovely crisp, frosty morning with Saintfield Striders 💙🥶 ##LoveParkrun

Summaries of Parkrun results from 28th December for the island of Ireland.

Super start to 2025 at beautiful Castlewellan Parkrun. Volunteering followed by a run 💙 ##LoveParkrun