"The AI is just not there," says one merchant who pays for a premium tier that promises 24/7 support and a dedicated service rep, but is now faced w/ an "endless back and forth" with AI. How Shopify's plan to turnaround its struggling customer-service dept. by using more AI has left merchants angry:

New from me: Can Canadian sovereign AI include ChatGPT? OpenAI thinks so. Policy chief Chris Lehane says the U.S. firm wants to be a “constructive partner” to Ottawa’s AI plans, and is game to participate in the country’s digital infrastructure buildout. thelogic.co/news/openai-...

New from me: AI researchers in Edmonton are dreaming different dreams these days DeepMind Alberta's closure in early 2023 was covered as a blow to the region's AI ambitions. Two years later, its AI ecosystem is thriving, with startups, breakthroughs and more thelogic.co/news/the-big...

New from me: The Canadian Department of National Defence signed a $14M contract with Palantir in early 2020 to use its Gotham software for information processing and data management Ottawa didn’t disclose deal at the time, but cited it in Parliamentary filings this week thelogic.co/news/palanti...

The chat around the contents of the Carney government's major projects list made me think about one of the most fun lil sketches on the political happenings of the day that I wrote for a now-dead magazine One prime minister and three finance ministers ago: macleans.ca/politics/ott...

☀️Good morning! 🇨🇦 Our Made-in-Canada Tech Special of The AmberMac Show is coming up on July 1st on SiriusXM Ch 167 & wherever you get your podcasts: Subscribe: bio.site/ambermac From BlackBerry to the Jolly Jumper, it's the best in Canadian tech. Plus, @muradhem.bsky.social talks Canada's AI story.

Scoop: NVIDIA has acquired CentML, a Toronto-based startup making software to run AI models faster and more efficiently thelogic.co/news/exclusi...

New from me: AI Minister Evan Solomon says the Liberal government will not reintroduce the Artificial Intelligence and Data Act wholesale, but its forthcoming "regulatory framework" for AI will address how copyright applies to the technology thelogic.co/news/exclusi...

Scoop: Cohere has sold its services to the Canada’s cyber intelligence agency, internal government documents obtained by @thelogic.co show. The AI firm landed a contract with the Communications Security Establishment as it pushes into the public sector. thelogic.co/news/exclusi...

Scoop from me: U.S. President Donald Trump’s administration is employing disinformation "for political purposes," Prime Minister Justin Trudeau told business leaders in a closed-door meeting Friday. thelogic.co/news/exclusi...

New from @joannasmith.bsky.social and me: Behind closed doors, Trudeau told business leaders that Trump talk of absorbing Canada is about critical minerals In scoop-ier detail: He said "political sensitivities" kept 🇺🇸 firms quiet on tariffs, and 🇨🇦 needs to make up with 🇲🇽 thelogic.co/news/trump-c...

New from @catherinemcintyre.bsky.social and me: Prominent tech leaders have launched Build Canada, a group proposing policy to influence government direction on issues like taxation, immigration and health care. @thelogic.co first reported organizing efforts last month thelogic.co/news/build-c...