Shopify "parted ways" with 3 key executives, said new COO Jess Hertz in an internal message to staff earlier this month, including CRO Bobby Morrison. The departures marked a "turning point" after Shopify drifted too far from its "core."

Scoop: We got hold of the memo new Shopify COO Jess Hertz sent to staff after the sudden departure of three of the firm's most senior execs. Hertz said their departure was a "turning point" for the firm after it had "drifted" from its "core". By @aleksagan.bsky.social. thelogic.co/news/exclusi...

"The AI is just not there," says one merchant who pays for a premium tier that promises 24/7 support and a dedicated service rep, but is now faced w/ an "endless back and forth" with AI. How Shopify's plan to turnaround its struggling customer-service dept. by using more AI has left merchants angry:

Seth Rogen's Houseplant "makes nice things for people who love weed" and sells them using Shopify Payments. Other cannabis accessory retailers say they're barred from doing the same. They're asking Shopify for a level playing field.

If you work(ed) at #Shopify and have been a part of the ongoing quiet layoffs, and want to speak about it securely, reach me at aleksagan.12 on Signal or pop into my DMs.

Amazon has intimidated workers, displayed anti-union messages and frozen pay at a newly unionized Delta, B.C., warehouse, alleges the union representing them. Amazon, which is fighting the unionization in court, says the union is presenting "a false narrative."

Unifor and the Amazon warehouse workers it is now representing in Delta, B.C., are working toward a collective agreement despite Amazon's decision to fight the unionization in the courts.