Hear our Doug Heller discuss the unjust impact of socioeconomic characteristics that #insurance companies use to set prices Full video here: www.chicagofed.org/events/2026/...

As we celebrate a history of activism for civil rights and social justice, we are honored to join member organization NAACP and others on the below letter & our fight for fair housing. consumerfed.org/press_releas...

A coalition of more than 70 consumer protection, digital rights, and sexual violence prevention organizations have endorsed the People-First Model Chatbot Bill. It’s designed to set “clear rules of the road.” @benwinters.bsky.social

"Once you lose your last branch bank, how do you come back from that?" @adamrust.bsky.social Without a nearby branch, people resort to banking in places that give them a bad deal: expensive check-cashing services, predatory payday lenders.

Consumer advocates worry #homeowners could be without #wildfire #insurance without knowing it. Michael DeLong, a research and advocacy associate with the CFA, said this law could set a dangerous precedent.

Homeowners with low #CreditScores pay nearly $2,000 more a year for #insurance than those with high credit scores, according to a new report from CFA Full story here: www.investigatetv.com/2026/01/30/h...

“There is no reason that a #CreditScore should have anything to do with what you’re playing for homeowners #Insurance” - @susanweinstock.bsky.social Watch full video here: comcastnewsmakers.com/Videos/2026/...

“A more likely scenario is that it will be quite harmful to #Nevada #homeowners, increasing costs and leaving them unprotected,” Michael DeLong, research and advocacy associate at the Consumer Federation of America, tells @realtordotcom.bsky.social

We are #HIRING! CFA seeks a full-time Director of Competition and Market Fairness. More information / apply here: consumerfed.org/careers/

New paper from CFA examines the dramatic rise in #fraud & #scams and calls for closer coordination between consumer protection and the policing of illicit finance. By @adamrust.bsky.social

Last August, alongside @consumerfed.bsky.social and others, we warned that xAI hadn't done enough to prevent non-consensual sexual deepfakes. Now the EU has announced its investigation into the company. Good to see regulators taking this seriously.

“We need regulators who are willing to fight for consumers. Regulators have responded with deference to #insurance companies,” charged Douglas Heller, director of insurance at CFA. “That’s a mistake, and we’re paying for it.”

"The companies behind these #chatbots have repeatedly failed to rein in the manipulative nature of their products," @benwinters.bsky.social, director of AI and Data Privacy at CFA, said.

The Trump administration is planning to write regulations using AI. The Department of Transportation is about to use Google Gemini to draft new regulations. www.propublica.org/article/trum...

. @benwinters.bsky.social, the AI and privacy director at CFA, said the plan was especially problematic given the exodus of subject-matter experts from government. #DOT has had a net loss of nearly 4,000 of its 57,000 employees since Trump returned to the WH, including more than 100 attorneys. #AI

" #Financial companies know accountability is gone," @adamrust.bsky.social told @usatoday.com . "With no one in the consumers' corner, complaints are ignored, and every day people pay the price." #CFPB

If fully realized as proposed, the Administration’s #immigration policies could result in American families paying an additional $2,150 for #goods and #services each year. Find out more in our latest #blog

“When one company is able to do something and is not held fully accountable for it,” @benwinters.bsky.social says, “it sends a signal to other #BigTech giants that they can do the next thing.” www.rollingstone.com/culture/cult...

More than 70 organizations have joined EPIC, @consumerfed.bsky.social, and @fairplayforkids.bsky.social to endorse our People-First Chatbot Bill, a crucial step forward in providing meaningful protections for all chatbot users.

New Report w/ U.S. PIRG Education Fund We identified 5 of the most-used generic “ #therapist ” or “ #psychiatrist ” characters on Character.AI & had an open-ended conversation with each about #MentalHealth. The responses were extremely troubling. @benwinters.bsky.social

The first year of President Trump's second term — “It's been pretty devastating. You know, there's been significant rollback of rules that were put in place to protect consumers,” said @susanweinstock.bsky.social, CEO of CFA #CFPB Full Story Here: www.nbcchicago.com/news/local/a...

✅Chatbots are products, not people. Companies MUST be held accountable when their products harm people. We urge #states to adopt this legislation before more lives are lost to #chatbot harms! @benwinters.bsky.social Read the bill: consumerfed.org/testimonial/...

"A change like this cannot occur just by a tweet," said @adamrust.bsky.social, director of financial services at CFA Consumer experts say Trump lacks the power to mandate a #CreditCard rate cap, a policy move that would require an act of #Congress. @usatoday.com

Consumer advocates at CFA looked at those numbers and said the industry’s big claims about savings are exaggerated at best. Only about 31% of #drivers in #telematics programs actually paid less. www.mensjournal.com/gear/why-69-...

“It’s unconscionable that people’s #utility rates are rising because of #DataCenters being built by billion dollar companies to fuel their #AI products,” said @benwinters.bsky.social. “This bill brings the very real issues of #Affordability and #BigTech abuse to the forefront.”

We are #HIRING! CFA seeks a full-time Director of Competition and Market Fairness More information / apply here: consumerfed.org/careers/

“ #Data privacy laws are #AI policy, there is no AI without data. ” Watch @benwinters.bsky.social testify before the New York State Senate on the risks and solutions regarding of AI policy.

WATCH: Our @benwinters.bsky.social testify before The #NewYork State Senate in SUPPORT of the New York #AI Act

“‘Frivolous litigation’ is a decades-old euphemism for denying working Americans their day in court.” @csfrayer.bsky.social

“ #Grok and its executives must be held accountable swiftly — we commend @agrobbonta.oag.ca.gov for opening this investigation, and look forward to more actions in #California and around the country.” @benwinters.bsky.social

“Every single action seems small, but it’s a brick that’s being removed from a wall, and it starts to crumble who can still get a #mortgage,” - @sjccorn.bsky.social The actions, taken as a whole, will raise costs for people who can least afford to pay. @nytimes.com

“Certainly this demonstrates a populist streak on both sides of the aisle,” says @adamrust.bsky.social, director of financial services at the Consumer Federation of America. “But you can’t just write a tweet and upend a huge market.” @latimes.com

"It certainly is not just the user that is prompting it alone," he said. "It is the fact that the image would not be created if not for … the tool they made." @benwinters.bsky.social #Grok -generated nonconsensual explicit deepfakes hit #X. @npr.org

The President is trying to crown himself king of the financial markets - the Senate Banking Committee needs to step up and be a real check on executive overreach. Letter to the Senators on the Banking Committee and the bipartisan crypto working group looking to mark up a bill this Thursday

CFA sent a letter to U.S. #Senate urging them to withhold support for any #financial deregulatory legislation or nominations following the President’s unprecedented investigation into Fed Chair #Powell @csfrayer.bsky.social

“It is a problem that once again Trump believes he can unilaterally direct an independent agency and the leader of that agency will not question him." Bond investors are also likely to shy away from financial markets where it appears politicians have too much sway, @csfrayer.bsky.social

“The declining rates of relief show how dramatically the new leadership at the #CFPB has walked away from its obligations." @adamrust.bsky.social

CFA celebrates the United Nations Principles for Consumer #ProductSafety & urges the US to embrace these vital consumer protections. Learn more in our latest blog ⤵️ consumerfed.org/un-adopts-fi...

“Buying a fixer-upper has become out of reach for most first-time #homebuyers, partly because of a lack of good #mortgage options." @sjccorn.bsky.social Learn more in our latest report. #FHA

While comprising a small fraction of homebuyers nation-wide, institutional investors have turned some neighborhoods (think suburban Atlanta) into "mortgage deserts" and limited #homeownership opportunities. It's long overdue to limit private equity's incursion into housing.

“Unfortunately, this administration has gutted the agencies responsible for policing #fraud and #scams, and it appears that even the banks are realizing the systemic abandonment of #financial protection infrastructure compromises their interests,” @adamrust.bsky.social

On Monday, CFA, a group of hundreds of consumer-focused nonprofits, publicly called for both state and federal action against #xAI. Sending a letter signed by a handful of organizations to the Federal Trade Commission and US attorneys general. @theverge.com @benwinters.bsky.social

As of October, the #CFPB has also dropped 22 pending enforcement actions, including against notable organizations like Navy Federal Credit Union, says the Consumer Federation of America and @borrowerjustice.bsky.social @politico.com

This morning, we @consumerfed.bsky.social renewed and expanded our urgent call to all US AG offices and the FTC, FCC, and DOJ for rapid investigation and enforcement against X's disgusting and purposeful behavior xAI must be held accountable consumerfed.org/testimonial/...

“It’s completely cynical,” said @csfrayer.bsky.social, director of investor protection at CFA. Hours before the US military arrested and abducted #Venezuelan President #Maduro, an anonymous user on #Polymarket was betting thousands that an invasion was imminent. @prospect.org

“I’m not sure what the administration could do that would be more effective on #affordability than holding some of these #financial institutions accountable,” said @erinwitte-cfa.bsky.social, director of consumer protection at the Consumer Federation of America. #CFPB

CFA warns that eliminating or weakening #DisparateImpact standards would make it nearly impossible to police discriminatory outcomes in #AI -driven underwriting systems. #CFPB #ECOA

Trump and Vought turn their backs on military families again. No surprise, but it just hurts every time the CFPB lets companies illegally bilk people who serve our country. Read more in this great blog by @consumerfed.bsky.social's Erin Witte #stopvought #savecfpb consumerfed.org/trumps-cfpb-...

Shuttering the #CFPB would be an unconstitutional usurpation of legislative power, dismantling an agency #Congress created to protect #consumers, the amici said. #Advocacy groups including CFA filed amicus briefs in support of the union’s case.

“The #CFPB’s proposal to dismantle the Equal Credit Opportunity Act runs counter to the values of the American public, the #financial institutions that serve them, and the clearly stated intentions of #Congress." @adamrust.bsky.social #ECOA