The Civilla team is in Chicago this week for Code for America! If you spot one of our pink or yellow bags, come say hi — we might even have some Civilla gear to share... Sound off in the comments if you're in town for CFA!

This week, our CEO @thejuliadale.bsky.social joined MSHDA’s all-staff meeting to share how trust in public services is built through everyday experiences. Thank you to MSHDA for the invitation and for the work you do to build trust every day.

Young adulthood is a fragile bridge. Public benefits help people cross it. When support shrinks, so do futures—for individuals and our communities. The @aspeninstitute.bsky.social's latest report shows what is at stake, and why it matters now. www.aspeninstitute.org/publications...

Many young adults qualify for food and housing benefits. So why are so few using them? Join our next Civilla chat to explore what gets in the way—and how we can make access easier. Sign up today to join the conversation: youngadultbenefits.eventbrite.com

Twin Cities, two counties—once two benefit systems. MNbenefits and @codeforamerica.org made it one: a single application in under 15 minutes across 87 counties and three tribal nations. Minnesota didn’t just improve a product—they rebuilt how benefits work. codeforamerica.org/success-stor...

Meet Ciondra, the Civilian Researcher & Designer behind the UI of our user-tested Medicaid application templates. She led a demo for 50+ attendees last week. Meet the full team + download our apps today: civilla.org/stories/medi...

"Culture always matters." We demoed user-tested Medicaid application templates for states implementing H.R.1 work requirements — exploring how culture shapes trust in applications. Watch the full demo: civilla.org/stories/medi...

Join us Thursday for a demo of our user-tested Medicaid application templates—shaped by dozens of resident interviews and 11 iterations of design. Bring your questions and join us for a walkthrough of the application experience from a resident’s perspective. RSVP: hr1applicationdemo.eventbrite.com

Medical frailty, self-attestation, and work activities: next week, we're diving deep into our research and demoing the user-tested Medicaid templates that states can use to implement new HR1 work requirements. Bring your questions and dive deep with us. RSVP here: hr1applicationdemo.eventbrite.com

In our recent Chat, our CEO @thejuliadale.bsky.social and Prosper Canada CEO Elizabeth Mulholland shared lessons from decades of working in risk-averse institutions. One theme surfaced again and again: change moves at the speed of relationships. Join the next one: eepurl.com/dEeWHj

We spoke with residents about what they need to meet Medicaid work requirements. Now we’re sharing what we learned. Join us for a live demo of our user-tested, policy -reviewed application templates to help states reduce administrative burden and protect coverage: hr1applicationdemo.eventbrite.com

For a father of three working at a pizzeria, consistent weekly hours aren't promised. In a recent article, Duke Professors explain how service workers could lose their benefits - despite averaging 80 hours a month - when new HR1 work requirements take effect. donmoynihan.substack.com/p/when-volat...

Thursday: Prosper Canada and Civilla CEOs Elizabeth Mulholland and @thejuliadale.bsky.social share how to drive change in risk-averse public institutions. Join us: civillaandprospercanada.eventbrite.com

When Medicaid and SNAP rules change, families feel it first. That's why the Safety Net Response Network brought together a group of nonprofits to equip state teams with practical, user-tested tools to implement new requirements thoughtfully. Explore the resource library: safetynetresponse.org

Long-term change demands reflection and openness. Join us on Feb. 26 for a conversation with Prosper Canada CEO Elizabeth and Civilla CEO Julia on leading change inside risk-averse public institutions—and what it takes to make lasting change in government. civillaandprospercanada.eventbrite.com

For families relying on Medicaid or SNAP, barriers to entry can look like gaps in transportation, income, digital access, or all of the above. @nber.org's latest report shows how these administrative barriers often lead to the denial of benefits. Full report here: www.nber.org/system/files...

Congratulations to former Civilla board member Winnie Liao on her appointment as Chief Operating Officer for the City of Detroit! We can't wait to see how she brings her deep experience in the state to improving how Detroit residents experience city services. detroitmi.gov/news/mayor-s...

"States should not underestimate the costs of creating extra hoops that people have to jump through." The Benefits Tech Advocacy Hub's new report is a great resource for states looking to implement H.R. 1's new Medicaid work requirements thoughtfully and efficiently. www.btah.org/static/files...

Read @thejuliadale.bsky.social's new interview in Detroit Is It on public-serving institutions, the resilience of Detroit, and maintaining optimism that change is possible. detroitisit.com/from-resilie...

What if public benefit systems worked together? @urbaninstitute.bsky.social new toolkit on integrating benefits is a thoughtful step in that direction. We're honored to see Civilla’s work included as an example of how integration can better support residents. www.urban.org/projects/sup...

Civilla is hiring! We're looking for an Executive Assistant who can use their exceptional judgment and strong organizational skills to support our CEO and COO. Bring your talents to a team dedicated to changing the way public-serving institutions work. civilla.homerun.co/executive-as...

As Civilla looks ahead to the coming year, we see courage not as a leadership accessory, but as essential infrastructure for anyone working to strengthen public systems and honor the people they are meant to serve. civilla.org/stories/cour...

Changing culture is a difficult but critical step toward improving how institutions serve the public. See how Marin County used a digital accelerator program to improve both their technology and how people collaborated across departments. statescoop.com/marin-county...

We’re glad to support the CBPP’s new guide on reducing Medicaid coverage losses during H.R. 1 implementation. It’s a thoughtful resource to help states implement new work requirements while protecting people’s access to care. Read here: www.cbpp.org/research/hea...

Food is a basic human need. How we respond in this moment will define whether we care for our neighbors—or allow millions to go hungry. A group of civic tech nonprofits issued a statement on recent SNAP disruptions. @civilladetroit.bsky.social Read here: beeckcenter.georgetown.edu/statement-on...

Millions of Americans are at risk of losing access to food assistance. Today, Civilla joins a coalition of non-profits to call for SNAP to be fully funded. This isn’t just a policy issue. It’s about people’s health, dignity, and economic stability. beeckcenter.georgetown.edu/statement-on...

Our friends at @publicpolicylab.bsky.social released their new Public Service Design Kit — a practical resource for anyone working to make public services more human-centered. Take a look: www.publicpolicylab.org/resources/pu...

Today we release a new report to help states prepare for the new Medicaid work requirements in H.R. 1! We believe states have an opportunity to implement these policies with greater clarity, efficiency, and humanity. Check it out:

In our latest Civilla Stories, discover how the state of New Jersey turned crisis into departmental change by focusing on their customers and staff experience at every step. civilla.org/stories/new-...

Our team is presenting at #Formfest2025 on Sept. 30! Make sure to register and join our session - "Track Your Form: Building the First Digital Benefits Tracker." formfest.org

We're here in Dallas for the annual #NASWASummit25 to gather with thousands of workforce leaders, labor market experts, and policymakers. If you spot our bright Civilla bag, please stop and say hi to our designers Brianna and Eesha!

Last month’s White House executive order called for public services that are both functional and beautiful. We believe beauty is more than aesthetics—it’s about trust, dignity, and ease. Designed with care, services can rebuild trust in our institutions. Read more: civilla.org/stories/desi...

We are at #CAPCON25 at booth 409 this week! Come meet our team, grab some colorful swag & join our session on immersive storytelling tomorrow (3:30PM). See you there!

🚨Help us get to the SXSW stage! 🚨 Our proposed panel will explore what it will take to build a more integrated, modernized system that actually works for the people it’s meant to serve. Cast your vote and help bring this conversation to Austin!

Big shoutout to @mdhumanservices.bsky.social for launching a one-stop digital shop for benefits! This is a great example of how states are simplifying access to public benefits and making it easier for people to apply for multiple programs in one place. Check it out below!

Yesterday @orlandopbailey.bsky.social of @outliermedia.org reminded us that trust and relationship in storytelling aren’t built overnight, but developed over a lifetime. At @civilladetroit.bsky.social this reinforces why our work starts with deep listening, not quick solutions. #HumanCenteredDesign

We are looking for our next design lead to join the team here in Detroit. We encourage anyone passionate about HCD and experienced in leading design teams to consider this role! - civilla.org/careers

Looking to connect with orgs improving public benefits? We love the Digital Benefits Ecosystem Directory on the @beeckcenter.bsky.social Digital Hub. It reflects a truth we hold close at Civilla: institutions can be forces for good. Explore the network → digitalgovernmenthub.org/ecosystem/

Ready to learn more about using HCD in your work? Join us for our next 90-minute virtual workshop to explore the mindsets and methods of HCD, and the unique considerations of doing this work in the public sector. See you there! www.eventbrite.com/e/intro-to-h...

Rebuilding trust in government isn’t about quick wins. Nava's co-founder Rohan Bhobe reminds us that true efficiency is the result of durable, effective systems built to serve over time. At Civilla, we share that belief deeply. Check out the op-ed! 🔗 technical.ly/civic-news/g...

We redesigned our office by asking a simple question: what do our people actually need? The answer: 🍽️ A real place to eat lunch together 💻 Desks built for how they work 🎨 Creative tools they can find Small, thoughtful changes make a huge difference in how people feel at work.

Stories change minds. Stories change systems. So, when we design for people, how do we bring stories to life? 📣 Share people's actual words. 🚶🏾 Show the journey, not just problems. 💡 Highlight moments that matter. 🔎 Use clear visuals. #HumanCenteredDesign

Join our Civilla Chats on Friday, June 20, with our CEO @thejuliadale.bsky.social and Tina J. Walha, CEO of @usdigitalresponse.org, as they discuss leading through change and fresh perspectives on driving innovation when public service needs to evolve fast. Register here ➡️ lnkd.in/gxPcyApA

"Let's not replicate the barriers or the systemic biases that exist, and let's really put the effort into reimagining how government could work and should work" - @thejuliadale.bsky.social Thank you @tcfdotorg.bsky.social for the great event on #AI. www.youtube.com/watch?v=uSyw...

@thejuliadale.bsky.social on building AI systems that incorporate principles of human centered design: "It should always be humans first and machine second...It's more important now than ever is that equity must remain a non-negotiable." Full event: go.tcf.org/aievent

What happens when you need unemployment help but the system makes it nearly impossible? Our CEO, @thejuliadale.bsky.social, joins a conversation with @tcfdotorg.bsky.social about using technology to help people while ensuring that real humans still make the decisions. tinyurl.com/mt5z2x44

We're hiring! At Civilla, we're working to help 1 billion people through better, more compassionate institutions. We’re looking for talented research designers for our Detroit studio. Apply here ➡️ civilla.org/careers

Join our next Civilla Chats with our CEO @thejuliadale.bsky.social and @usdigitalresponse.org's CEO Tina Walha on leading boldly in a shifting government. Register below!

Civilla is growing — and we’re looking for thoughtful, creative researchers and designers to join our team in Detroit! 🗓 Applications open June 9 and will be available for a limited time. Want a reminder when the roles go live? Sign up for our mailing list: eepurl.com/dEeWHj

What if government benefits were approved in just ONE DAY? MI residents can wait 20+ days for benefit approval. We partnered with Michigan's Department of Health and Human Services to see if we could make determinations faster. Result: Same-day decisions became possible. civilla.org/stories/one-...