Can you build a full vulnerability management pipeline using only #OpenSource tools? ✅ Yes — with just these four: Greenbone/OpenVas @n8n.io   @zammad.bsky.social  @discord.com  Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad #CyberSecurity  #OpenVAS

Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬 Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛 #OpenSource #eGovernment #PublicSector

Letzte Chance zum Greifen! 🎰  Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist! #EGovernment #BürgerService #Digitalisierung #SCCON25

🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025  Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle: 👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form

RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: https://zammad.com/en/customers/rft-kabel

🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen! Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt. 👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/ #SCCON2025 #OpenSource

🔨 Bozo breaks it… and shows how to do it better. From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches. 🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps

🚀 Zammad has hit 5,000 GitHub stars! Each one reflects the trust and support of our community. Big thanks for making Zammad shine. ✨ 🔗 https://github.com/zammad #github #opensource

50 % more efficient support 🚀 That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system. 👉 Read the full story: https://zammad.com/en/customers/golem-de

AI taking over customer service. However, 64% of customers still prefer to speak with human agents. That leaves many companies with a challenge: using AI’s efficiency without losing service quality. The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service

Study shows: Zammad Admin & Agent Trainings in July reduce stress in September. Unverified? Absolutely. Effective? Without question. Reserve your spot here: 🇩🇪 https://zammad.com/de/services/professional-training 🇬🇧 https://zammad.com/en/services/professional-training

What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused? Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services

Since 1938, Schneider Pen stands for “Made in Germany” quality—now also in #ITSupport. With #Zammad, the team resolves 50% of requests on first contact, responds in under 15 mins, and stays GDPR-compliant on ISO-certified servers in Germany: https://zammad.com/en/customers/schneiderpen #DSGVO

💡 How Munich is building better digital public services with Zammad From real-time updates to secure uploads, every request becomes a transparent, trackable process. 📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad #GovTech #Zammad #SmartCity

Shadow AI is widespread but often unnoticed: Employees use tools like ChatGPT without approval. What seems efficient can risk data privacy, security & quality. How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai #ShadowAI #ITSecurity #SupportTeams #Zammad

AI doesn’t have to be baked in — it just has to be plugged in. Zammad + n8n + Ollama = flexible, no-code support automation that works for your team. Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai #ollama #n8n

🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance. Discover how Hochsauerlandkreis transformed its  IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis #DigitalTransformation #Efficiency

Zammad is evolving and setting a bold course for the future. Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk #Zammad #OpenSource #AI #Innovation

Friday. #tgif #techsupport #techsupportlife #helpdeskhumor #ticketinghell

60% less time spent on organizational tasks 🚀  That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek #PublicSector

🔐 One login to rule them all. 65% of employees reuse passwords — a serious security risk. That’s why #SSO is essential for modern teams. We’ve created a blog post on how to set it up in Zammad: https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on #OpenIDConnect #SSO #Security

Zammad 6.5 automatically detects the language and adds it as a custom attribute. Why this feature is more than just a nice-to-have? 👉 Blog post: https://zammad.com/en/blog/automatic-language-detection 👉 Release Webinar: https://app.livestorm.co/zammad/release-webinar-introduction-to-zammad-65

Zammad 6.5 is fresh off the launch pad - and we're taking you through all the new features! 💡 Join our live release webinar to discover: ✔️ What’s new ✔️ What’s improved ✔️ And how you can get the most out of it 🇩🇪 https://zammad.com/de/services/webinare 🇺🇸 https://zammad.com/en/services/webinars

Today is World Backup Day, and a wise friend once said, ‘It's just good sense to back up your backup.’ Which friend said it? Hint: She also goes by the name Princess Consuela Banana Hammock 👑🍌

🚀 Zammad 6.5 is just around the corner — bringing powerful new ways to connect, communicate, and stay in control. We can’t spill all the details just yet… but here’s a little teaser. 👀 Can you guess what’s coming?

NGOs Need Tech That Empowers, Not Limits Them 🚀 Tight budgets & costly software shouldn’t limit impact. #OpenSource tools offer a cost-effective way to streamline operations & stay mission-focused. Discover 10 tools that help do more with less: https://zammad.com/en/blog/open-source-tools-ngo #NGO

Achieving a 97% SLA Success Rate 🚀 Vossen transformed its customer service with Zammad—achieving a 97% SLA success rate and handling 59,476 tickets in 2024 alone. With faster responses and deeper insights, efficiency is at an all-time high. 🔗 Full story: https://zammad.com/en/customers/vossen

⏳ Zammad’s Time Accounting: More Than Just Tracking ⏳ Time is valuable—are you tracking it right? ⏱️ Check out 6 smart use cases with real added value: https://zammad.com/en/blog/ticketing-system-timeaccounting

💡Think You’re Getting the Most Out of Zammad? Let’s put that to the test! Join our exclusive webinar to explore the powerful features of Zammad Plus: 🇺🇸 https://app.livestorm.co/zammad/zammad-power-up-exclusive-plus-features 🇩🇪 https://app.livestorm.co/zammad/zammad-power-up-exklusive-plus-funktionen

This Valentine’s Day, don’t settle for less, Zammad’s love language makes support effortless: 💛 Words of Affirmation – We hear you. 💛 Quality Time – Every ticket matters. 💛 Acts of Service – Fast, reliable support. 💛 Receiving Gifts – Features & updates.

Every time you copy-paste that response, a knowledge base article dies waiting to be born. 💔 70% of customers prefer self-service over contacting support—yet you keep answering the same questions while your knowledge base gathers dust. Here’s how to build one that works for you 👇

MOVE Mobility is transforming electromobility with sustainable, user-friendly charging solutions across Europe. To scale efficiently, they chose #Zammad, optimizing customer service and cutting costs by 50%! Curious how they did it? Read the full story: https://zammad.com/en/customers/move-mobility

Service Sorcerer? Support Wizard? Help Desk Hero? Fun job titles, but do they really help applicants understand the role? 🤔 Buzzwords like these could turn away top talent. Discover 3 simple tips for effective job postings: https://zammad.com/en/blog/perfect-job-posting #Hiring #Recruiting

Customer channel preferences vary globally, but one thing remains constant: 💬 62% of consumers still prefer human interaction 🤖 Only 10% prefer chatbots, and younger generations favor 📱 mobile-first options. ➡️ Tech is here to enhance, not replace. Read more: www.qualtrics.com/m/www.xminst...

2025 is here and the sky’s the limit for fresh ideas! ☁️  But let’s not forget 2024’s key takeaways. Dive into our Top 10 most-read blog posts on customer service, automation, and communication strategies: https://zammad.com/en/blog/most-read-blog-posts-2024 What topics should we explore in 2025?