I wrote something about being a postman: hmshale.com/2025/08/22/o...

Some reflections on closing down Lagom: hmshale.com/2025/04/04/s...

Still some spots available for our (free) webinar about running effective discovery phases (31/07 4pm): www.lagomstrategy.net/webinar-how-...

We're running a (free) webinar about discovery phases - what works, what doesn't work. Come along: www.lagomstrategy.net/webinar-how-...

I wrote a thing about retro comments about feeling unprepared for a discovery phase, and what you can do to feel better prepared (without creating a whole new pre-discovery phase) www.lagomstrategy.net/the-discover...

The boss is back - blog post by @liamking.bsky.social about his sabbatical: www.lagomstrategy.net/the-end-of-m...

I helped my dad extract himself from a mobile phone contract he didn't ask for - I've written up an account of what it took over 6 months, including navigating complaints processes, debt collectors, and ombudsmen hmshale.com/2024/03/06/d...

This is a nice blog post by @emmalisadavis.bsky.social about service teams hearing directly from users in our research - why it's good, which research methods are best suited, why it is sometimes tricky: www.lagomstrategy.net/the-voice-of...

Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's experience)

Expertise versus experience: which one is the best? www.lagomstrategy.net/expertise-ve... (it's expertise)

Liam posting a thing about offsetting the 3.74 tCO2e Lagom carbon emissions last year by planing trees in the East of England www.lagomstrategy.net/and-the-tree...

Here's John talking about talking to students about service design in government https://www.lagomstrategy.net/reflections-on-service-design-in-the-public-sector-a-guest-lecture

Here's a recent blog post by me about being asked to make a discovery project an exemplar https://www.lagomstrategy.net/can-this-be-an-exemplar-discovery

Cricket