Lagom Strategy (@lagomstrategy.bsky.social)

The voice of the user: creating opportunities for service teams to hear directly from research participants - blog post by Emma www.lagomstrategy.net/the-voice-of...

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The voice of the user: creating opportunities for service teams to hear directly from research participants - Lagom Strategy User research is all about understanding the user experience and ensuring the voice of the user is heard, so it can be placed at the centre of any decisions made by a service team. But, on recent proj... https://www.lagomstrategy.net/the-voice-of-the-user-creating-opportunities-for-service-teams-to-hear-directly-from-research-participants