Another really fantastic write-up of our research, with @annamueller.bsky.social and @alex-brewer.bsky.social "Not only do women do more of [low-promotability service work], research has found, they do it better than their male counterparts, and when men do take on service tasks, it’s strategic."

Health care accounts for more than 17 per cent of the U.S. economy, or around $4.5 trillion dollars, but the revenues of just two companies—CVS/Aetna and UnitedHealth—account for nearly one in every seven dollars the nation spends on health care.