Marianne and Melissa joined the NHS England teams for some much valued in-person workshopping and design sprint days this week. There're some more write-ups to come from the team soon, but you can have a read through their recent blog posts and insights here 👉 tr.ee/NEDYQ3j_gJ

Steph's shared her insights from a collaborative workshop we hosted late last year with the good folk at Basis and public sector leaders. Our goal for the session was to share learning and critically examine where AI has helped peers and service users 👉 tr.ee/rbFAY6

From Melissa's experience working with different types of data across central and local government, the biggest challenge seems to be confidence in understanding, evaluating, and applying data to decision making. Her blog post looks at the approaches we can take to normalising it tr.ee/lyiKi9

AI experiments often fail because they aren’t focussed on where there’s the greatest opportunity for value, like back-end transformation. Remembering that the goal is to learn, not create a finished product, Alex’s latest blog post sets out 4 steps to a well-defined AI experiment tr.ee/PmrP9I7-pk

In our latest newsletter, we've been taking a look into the work our teams are doing with the @departmentforedu.bsky.social, including Ming's 2-part blog post series on prototyping public services with AI. Check it out and subscribe here 👉 tr.ee/dxw-december...

At the British Business Bank, we’ve been exploring architectural options for a new application helping small UK businesses access asset finance. George and team spent a couple of hack days working through the fundamentals of Event Sourcing architecture. Here's what they learned 👉 tr.ee/AVszEIVEWJ

Service Design Principal Marianne's been out and about this week visiting @england.nhs.uk's mobile breast screening units, chatting to the staff and getting to understand more about how they work. Here she is with NHS colleagues Veronika in Helmsley, and Elliot in Gateshead tr.ee/NuMq6q

William has just completed his year-long Developer apprenticeship with our GovPress team (congratulations William!) He’s written a bit about his experience here 👉 tr.ee/8ylhM8

We're pleased to sponsor @transformgovtalks.bsky.social – an ongoing series of monthly meet-ups for anyone who wants to learn about and discuss improving government. Their next event is next Wednesday, 28th January, and you can join online or in-person luma.com/pc7ji8sg

Many public services are delivered in spite of existing technology infrastructures, not because of them, holding back the potential for great services. Here're Marianne's thoughts on why a move from legacy tech provides an opportunity to rethink how products and services are delivered tr.ee/Ulf7VU

There's a few @dxw.com folks here at #UKGovCamp today so do come and have a chat if you're in Brum 🐂 today #ukgc26

If you’ve been to… well, any events recently, there’s a high chance you’ll have seen us dxw folk around. There’ve been some great opportunities to catch up with and learn from colleagues and friends face-to-face. Here’s a snapshot of what we’ve been up to tr.ee/dxw-december...

Our last blog post of the year comes from Nina. She takes a look at how we can improve the transition from policy to delivery with 'service patterns' – the reusable building blocks that help teams to design services end-to-end and front-to-back, coherently and consistently 👉 tr.ee/q8iLd5VcII

Prototyping is an essential part of interaction design, and various methods exist. With the advent of AI, there’s considerable potential to enhance coding productivity. Here’s what some of our team have learned from pairing the GOV.UK Prototype Kit with Cursor AI 👉 www.dxw.com/2025/12/prot...

A few interesting articles in our latest digital inclusion news roundup 👉 digitalinclusionkit.org/digital-incl... @dxw.com #technews #tech4good #localgov #digitalinclusion

Content design and content strategy: best friends forever 🤝 This blog post from Louise talks about the benefits of content strategy over just design – the difference between doing the work for someone and giving them the tools, resources and skills to continue the work themselves tr.ee/1MAOHrbKqQ

In this penultimate post in our ‘the space around the thing’ series, Jane focuses on how we can use this infrastructure as material to work with, rather than a barrier to work around. To guide development, unlock opportunities and deliver a new service with long-lasting impact 👉 tr.ee/KHn67E

Is a site builder plugin suitable for your government or third sector WordPress site? This style of WordPress development can be cost-effective, but we feel that it lacks the focus on security and maintenance that government clients require. Sarah's new blog post explains 👉 tr.ee/BhIepg

It's day 2 of the @eoauk.bsky.social conference, and our new Employee Trustees Lola and Leanne are there in sunny Telford. They were voted in back in the summer, and we sat down for a chat to find out what they're keen to do in the role 👉 www.youtube.com/watch?v=Xpo1...

You need some serious technical credentials to navigate a complex legacy landscape, but it's not the whole story. Success depends on the people that will use the new solution. This post by Jane and Kath explores 3 non-tech principles to use when decommissioning legacy systems 👉 tr.ee/WITkoy

"Exhausting (in a good way)" is one bit of feedback we received about UKCharityCamp, which we think sums things up quite nicely! Thanks again to everyone that joined us last Thursday. Let us know if you've got notes from sessions or blog posts to share. We'll be blogging at www.dxw.com/blog soon...

Harriet and Stu attended a great @govcampcymru.bsky.social the other week. Harriet's highlights included hearing about the importance of building services with digital access and inclusion at their heart, practical use cases for AI, and the differences in the policy making between Wales and England👏

So far today, we've heard from participants and had discussions on how to build better digital volunteer experiences and what charity websites might look like in the age of AI, along with plenty of other topics. After a great lunch, we're set up for more this afternoon.

The agenda-building is underway here at UKCharityCamp 2025! Plenty of great sessions coming up...

Over the last decade or so, we’ve seen some big strides forward in UK government services. But digitisation often still means fragmentation. This post by Kevin looks at our work with the MoJ’s Community Accommodation Services to explore the shift toward service-orientated approaches tr.ee/UgRmnfEnsj

There's just 1 week to go until we’ll be gathering in Birmingham for UKCharityCamp 2025, and we can't wait to see you there. If you know a colleague that doesn’t yet have their ticket, the very last few are available here tr.ee/QCAnUecTXn

In case you missed it, you can now watch Alex Yedigaroff’s recent talk for Digital Leaders AI Week on demand. Alex’s session looked at how to run AI experiments: from identifying a problem, to forming a hypothesis, designing and building the experiment, and capturing what’s learned tr.ee/7rJy83

Our team working with NHS England attended the recent breast screening team day in London. Jane, Marianne, Melissa, Farrah joined a bunch of dxw friends and colleagues from all teams across the breast screening pathway. Spot Marianne speaking at the front in the last pic! 👀

In our latest newsletter, we’re (mostly) looking at AI. There's Lola’s work with Educate Ventures Research into frameworks for AI adoption in Higher Education, a case study on thoughtful AI use in fundraising, some links to great events, and other things we've been liking recently 👉 tr.ee/A7V9gP

Thank you @dxw.com for sponsoring UKGovCamp2026. Your support means a lot to us! For registration and sponsorship enquiries, please visit: www.ukgovcamp.com

The second post in our series on AI in education with Educate Ventures Research is up now on the blog. This time, we look at ways schools could drive confident adoption of AI tools by involving their teachers and staff in defining approaches that are appropriate for them. Read here 👉 tr.ee/NoSqEg

If you’re building a digital inclusion programme — the Digital Inclusion Toolkit is a free resource to help you get started. With guides, case studies and insights to support your org’s work ✅ Take a look around 👉 digitalinclusionkit.org #GetOnlineWeek #localgov @dxw.com

Last chance to sign up to Alex Yedigaroff’s talk on 'Testing the Waters: How to Run AI Experiments with Confidence’. Taking place online next Monday as part of Digital Leaders' AI Week 2025 👉 lnkd.in/eVz3mUgY

By having better alternatives to dashboards, can we nudge stakeholders towards other, more appropriate formats? Melissa’s latest blog post explores why dashboards are often the default for reporting, and poses some questions to consider before jumping in to creating your next one tr.ee/hAOA6Z

How can Higher Education institutions get genuine benefits from AI? This first blog post co-authored by Lola Harre at dxw and Madiha Khan at Educate Ventures Research shares 2 practical frameworks and real-world examples to help the sector turn AI experiments into lasting impact 👉 tr.ee/M4luJf

There's still time to grab a last minute ticket for this great #HealthTech panel discussion at midday today. Hear about the behind-the-scenes work that's essential to delivering better digital health services👇 #LeedsDigitalFestival #LeedsDigi25

There’s just one week to go until our session on ‘The Space Around the Thing’ at Leeds Digital Festival 2025 leedsdigi.bsky.social! This virtual session hosted by Marianne will focus on the hidden work involved in delivery impactful digital health services. Register here 👉 tr.ee/64iZWzEq0V

“By improving reporting in NHS England, our team is working towards administrative cost savings for the breast screening programme as well as better reuse and interoperability of data” Melissa’s blog post introduces the work the Breast Screening Reporting team is carrying out at NHSE bit.ly/48sr4li

Still not sure if @ukcharitycamp.bsky.social is for you? Harry's here to shed some light on what it's all about. This year's event takes place this year on 13th November in Birmingham. Get your free tickets here 👉 tr.ee/1e3pVbRaOg

Prototyping digital credentials for care leavers @harrytrimble.bsky.social #sdingov

This summer, Mary Henes at the Martingale Foundation and Harry Harrold at @neontribe.bsky.social worked on a project exploring thoughtful AI use in fundraising. Keen to hear more about it? Register below for tomorrow's peer group meeting hosted by @techforgoodcast.bsky.social 👉 tr.ee/ofcT7D

Great to see the new series of TransformGov talks kicking off next week👇

Our latest newsletter is out! 📬 This month we hear from our team working with NHS England about trust, influence, and relationship-building in digital healthcare transformation, and there are some interesting upcoming events that dxw-ers are hosting 👉 tr.ee/dxw-septembe...

Heading to this year's @sdingov.bsky.social conference? Be sure to check out Harry’s session on 18th September. He'll be sharing prototypes and diving deeper into what modern digital government could look like in practice tr.ee/JWRE3W

Our team working with NHS England are back with the second in their series of blog posts about ‘The space around the thing’. Jane zooms in on how trust, influence, and relationship-building are just as critical as good technology in delivering impactful public health services 👉 tr.ee/XI9Xg7

Take a look at Lola’s latest blog post on using AI for the public sector, where she talks about building on what we already know while not losing sight of the real-world outcomes that should underpin all of our work in digital 👉 www.dxw.com/2025/06/ai-f...

In case you missed it, take another look at Head of Delivery, Chris’s latest blog on capability contracts – what they are, why they're useful, and how to get the most out of them as a client 👉 www.dxw.com/2025/06/as-a...

📢 The full programme for Leeds Digital Festival 2025 is now live! We’re pleased to be participating with a virtual session hosted by Service Design Principal Marianne, ‘The Space Around the Thing: Delivering impactful digital health services’ tr.ee/64iZWzEq0V

New blog post! 📣 Performance Analyst Melissa talks about the importance of knowing how well (or not) your digital project or service is doing at all stages of the agile lifecycle. And shares approaches that can flex with each stage. Read here 👉 www.dxw.com/2025/08/perf...

We’re excited to have our principal interaction designer Harry Scott-Trimble hosting a session at this year’s @sdingov.bsky.social conference! Harry will share what the new blueprint for modern digital government could mean for the services we all rely on govservicedesign.net/programme/ne...