If you’re moving this season, don’t forget to move your Hydro Ottawa account too! You can open, close, or transfer hydro service online. It's quick and easy, just remember to submit your request 10 business days before your move. Start here: https://bit.ly/3XXzVVy

Two weekends, two parades, one joyful start to the season! Here’s a look back at the Santa Claus Parades in Barrhaven and Kanata, where our team was out in the community sharing the holiday spirit.

The closing date for our electrical safety contest is coming up fast. December 14 is the deadline to take the online quiz with your kids. It doesn’t take very long but could very well save their life! https://bit.ly/4eMe4ay

You asked, we answered. We’re back with Hydro Ottawa’s Safety Partner, Shawn, to answer your most common questions about exiting a vehicle near a downed power line.

Looking for holiday gift inspiration? This guide highlights the year’s best smart-home technology - from thermostats and lighting to appliances, speakers, and EV chargers. Perfect for tech lovers and comfort seekers alike https://bit.ly/4i4k8xw

POWER RESTORED: Power has been restored to customers in Orléans West-Innes and Orléans South-Navan - COURANT RÉTABLI: Le courant a été rétabli les clients en Orléans Ouest–Innes et Orléans Sud–Navan - @lauradudas.bsky.social @catherinekitts.bsky.social

OUTAGE ALERT UPDATE: The cause of the outage in in Orléans West-Innes & Orléans South-Navan is equipment related. Crews are on site performing emergency switching to restore service as quickly and safely as possible: https://bit.ly/4rvRAl8 @lauradudas.bsky.social @catherinekitts.bsky.social‬

⚠️OUTAGE ALERT: We're aware of a power outage in Orléans South-Navan impacting 2411 customers. For updates and estimated time of restoration, visit our outage map: hydroottawa.com/outages @catherinekitts.bsky.social

Think winter and electric vehicles don’t mix? With a little planning and some small adjustments, they actually work great together in Canada’s cold. Read our blog to get some tips on keeping your range strong and your ride comfortable: https://bit.ly/4pB6k08

Thinking of changing your electricity rate plan? To better understand whether switching is right for you, use our Rate Plan Comparison Tool in MyAccount. It automatically uses your consumption data to show the cost difference under Time-of-Use or Tiered pricing. Learn more: https://bit.ly/4p7noe6

Interested in a career in energy? Visit Hydro Ottawa Group’s eco home in the University of Ottawa Desmarais Hall lobby to learn about our companies, our people and explore exciting job opportunities across our subsidiaries. @uottawa.ca

Did you know that you can make 12 equal monthly payments over the course of a year, rather than being charged for electricity as you use it? On this program, your monthly bill will be based on your projected annual energy use and the price of electricity. Learn more: https://bit.ly/3X61JGr

‘Tis the season to stay warm - efficiently. Heating makes up about 61% of home energy use in Canada. Discover how a layered “winter-green” approach can keep your home cozy without cranking up your energy use: https://bit.ly/4837M42

Please be advised of upcoming scheduled maintenance that will impact customers this Sunday, November 23. 6 a.m. - 8 a.m: MyAccount will be unavailable 6 a.m. - 6 p.m: Outage reporting system - calls may be routed to an agent. Other outage reporting options include online or texting “OUT” to 797688

Scams can happen to anyone, from fake calls to phishing emails. The best defense? Knowing how to spot them. This International Fraud Awareness Week, visit the Government of Canada’s webpage for helpful resources to recognize, report, and protect yourself from fraud:https://bit.ly/3zC54Tn

Did you know Hydro Ottawa customers can access Save on Energy programs for homes and businesses? From home energy upgrades to lucrative retrofit incentives for your commercial building, start saving today. saveonenergy.ca

It's never too early to start teaching your kids about electrical safety. Our electrical safety quiz is a fun tool to teach them the basics. Kids in K through Grade 8 are eligible to participate. Get started: https://bit.ly/4eMe4ay

We know power outages can be disruptive, and we're committed to keeping you in the loop! Get timely updates on unplanned outages, estimated restoration times, and more via SMS/text or email. Learn more about how to register: https://bit.ly/3ByuQLz

🚫 Never would we ever! This International Fraud Awareness Week, we’re busting some common scam tactics, and reminding you how to stay safe when it comes to how Hydro Ottawa communicates with customers. If it sounds suspicious, it probably is. 📞 613-738-6400 | hydroottawa.com/fraud

Nothing beats the energy along the parade route! Thank you, Barrhaven, for filling the night with holiday cheer! - Rien ne surpasse l’énergie le long du parcours du défilé ! Merci, Barrhaven, d’avoir rempli la soirée de joie des Fêtes.

Holiday spirit activated! 🎅✨ We're rolling out with our decorated bucket truck and heading to the Barrhaven Santa Claus Parade to kick off the holiday season.

It's parade season! We’ve always loved taking part in these festive community traditions, and we’re excited to do it again this year: 🎅 Barrhaven Santa Claus Parade – Sunday, November 16 at 5:30 p.m. 🎅 Kanata Santa Claus Parade – Saturday, November 22 at 10 a.m. See you there!

Our electrical safety contest is still open for kids in K to Grade 8. Help them learn how to stay safe around electricity. Watch our safety videos together, have them take the online quiz, and they’ll be entered for a chance to win an iPad. Contest closes December 14 https://bit.ly/4eMe4ay

Today, the flag at our main office building is lowered to half-mast in honour of Remembrance Day, to remember and thank all Canadians, past and present, who have served and sacrificed for our country. Their unwavering courage and dedication will never be forgotten #LestWeForget

In the early hours of Saturday morning, while most of the city was asleep, our crews responded to an outage caused by trees coming into contact with power lines near Carson’s Road. A big thank you to our crews for always answering the call - day or night.

Please be advised that MyAccount will be temporarily unavailable Sunday, November 9, from 2:30a.m. to 9:30a.m. due to scheduled maintenance. During this time customers can report outages through the Hydro Ottawa app, by texting “OUT” to 797688, or by calling our 24/7 outage line at 613-738-0188.

We’ve made online billing even easier. Now, you can access a PDF of your bill from your email notification with just one click- no need to log in to MyAccount. Switch to online billing today. Learn more: hydroottawa.com/onlinebilling

If you need help paying electricity bills, we have several programs to help. Learn more about the options available to you: https://bit.ly/4ebEDWx

You have the power to choose the electricity rate plan that best fits your lifestyle and energy needs. Hydro Ottawa residential and net metering customers can select between: 🕐 Time-of-Use (TOU) 📊 Tiered rates 🌙 Ultra-Low Overnight (ULO) Learn more: https://bit.ly/470eCIw

REMINDER: New Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered rates came into effect on November 1 for residential and small business customers. As usual, winter TOU hours + change in Tiered thresholds for residential customers are also in effect: hydroottawa.com/rates

Distributed Energy Resources (DERs) are reshaping how we power our homes. Check out our latest think energy podcast https://bit.ly/3JaIQiO and blog https://bit.ly/42GtfOA to learn more.

Please be advised of upcoming maintenance on MyAccount and our outage reporting telephone system this Sunday, November 2 from 6 a.m to 6 p.m. Outage calls may be automatically routed to an agent. Other outage reporting options include online reporting or texting “OUT” to PWROUT (797688).

Electricity is part of our daily lives, but some of these facts may surprise you. 👻Happy Halloween! - L'électricité fait partie de notre vie quotidienne, mais certains faits pourraient vous surprendre. 👻Joyeux Halloween

All set for Game 6, good luck tonight, Blue Jays! - Fin prêts pour le match 6, bonne chance ce soir, Blue Jays ! #GoJaysGo #WordSeries2025

Showing our Blue Jays pride from the capital! ⚾ Go Jays Go! 💙 - Nous affichons notre fierté envers les Blue Jays depuis la capitale ! ⚾ Allez les Jays, allez ! 💙 #GoJaysGo #LetsGoBlueJays #WorldSeries2025

🍂 Enjoy an extra hour of sleep this Sunday November 2 as Daylight Savings ends and we all turn our clocks back one hour. - 🍂 Profitez d'une heure de sommeil de plus ce dimanche le 2 novembre, car l'heure avancée se termine et nous reculons tous nos horloges d'une heure.

The Ontario Energy Board has announced new Time-of-Use (TOU), Ultra-Low Overnight (ULO) & Tiered rates for residential & small business customers, effective November 1. As usual, winter TOU hours + change in Tiered thresholds for residential customers will also take effect: https://bit.ly/3WduD7P

AI scams are scarier than any Halloween costume. This Cybersecurity Awareness Month, take a few minutes to protect your personal data and devices: https://bit.ly/42Igq6x

Most power outages will be over almost as soon as they begin, but some can last much longer. Taking the time to prepare in advance can greatly lessen the impact an outage may have on you. Learn more: https://bit.ly/4fTzFhj

On Sunday, October 26, from 8 a.m. - 8 p.m., our outage alerts and online outage reporting tools (app/MyAccount) will be temporarily unavailable During this time, the outage map will remain visible but won’t update. To report an outage call 613-738-0188 and your call will be routed to an agent.

Some customers may qualify to receive monthly on-bill credits through the Ontario Electricity Support Program and receive up to $900 a year to help manage energy costs. Additional support may be available for homes with electric heating or certain medical devices. Learn more: https://bit.ly/42f7buP

Trick or treat? From glowing pumpkins to twinkling lights, Halloween magic is best enjoyed safely. Check out our tips to keep your spooky setup both fun and hazard-free! https://bit.ly/3WGdX90

POWER RESTORED: Power has been restored to customers impacted by the outage in Beacon Hill-Cyrville. @timtierney.ca COURANT RÉTABLI: Le courant a été rétabli pour des clients touchés par la panne dans le quartier de Beacon Hill-Cyrville.

⚠️OUTAGE ALERT: We're aware of a power outage in Beacon Hill-Cyrville impacting 1086 customers. For updates and estimated time of restoration, visit our outage map: hydroottawa.com/outages @timtierney.ca

Teaching kids about electrical safety could save their lives. Have yours take the Whiz Quiz for a chance to win an iPad! Contest is open for kids in Kindergarten to Grade.8 https://bit.ly/4eMe4ay

Get your costumes ready! Come Trick or Treat with Mayor Mark Sutcliffe at #OttCity Hall on Saturday, October 25 from 5 to 8 pm in support of the Ottawa Food Bank’s Baby Basics Program! Thanks to our sponsors @hydroottawa.bsky.social and Minto Group. Info: bit.ly/435SmKM

As the leaves fall and the temperature drops, we start using more electricity to heat our homes. Our Equal Monthly Payment plan helps you avoid seasonal spikes by spreading your costs evenly throughout the year. Learn more or sign up : https://bit.ly/3X61JGr

Your accounts, devices& connections are the front lines of your digital security. This Cyber Security Awareness Month take a few minutes to tighten your defences. Get tips from Get Cyber Safe and check out their 3 free virtual workshops designed to help you stay safer online: https://bit.ly/466fWJz

Construction zones can be dangerous. Our crews train for safety every day, but keeping a site safe takes teamwork. Most accidents occur when warning signs are ignored, so stay alert and follow all instructions. Let’s work together to keep Ottawa safe, so we can all go home at the end of the day.

International Day for Disaster Risk Reduction reminds us: resilience reduces risk. That’s why we invest in grid upgrades & emergency planning year-round. Not all disasters can be prevented, but we can reduce the impact. Learn how you can be prepared in case of an emergency https://bit.ly/4fTzFhj