We've built the Content Design Academy - a pathway from fundamentals to leadership. Standalone courses that stack as you grow. GenAI woven throughout. Small groups, hands-on practice, no videos. More: contentdesign.london/blog/introducing-the-content-design-academy #ContentDesign #GenAI

Content designers aren't writers. They can spot when a process needs redesigning—not just better copy. If we only ask them to write, we’ll miss these solutions. sensemakers.xyz/content-desi... #ContentDesign #ContentStrategy #UXWriting

Yesterday's first Content Conversation in Cardiff was brilliant! Amazing to see so many passionate about the messy middle to create products that work for people. Big thanks to our speakers, attendees, and my team who organised it. Can't wait for next! 🎉 #ContentDesign #ContentStrategy #UXWriting

On my way to @contentdesign.london’s first Content Conversations in Cardiff. Excellent lineup of speakers. Looking forward to some honest talk. (And yes, that’s the Prince of Wales Bridge. Sometimes the journey to events is worth documenting too.) #ContentDesign #ContentStrategy #UX #UXWriting

Content problems are organisational problems in disguise. To fix bad content, don't start with the content. sensemakers.xyz/the-worst-ke... #ContentStrategy #SystemsThinking #UserExperience

We've turned GenAI into the ultimate binary debate. While we're shouting about extremes. The real work— thoughtful implementation, actual user impact— gets drowned out. My latest essay explores why binary thinking is dangerous and offers a way. sensemakers.xyz/the-battle-o...

I've been thinking about this quote today. Sometimes when the work feels hard, it's worth remembering you're in good company.

Just launched Sensemakers, a new essay series on Medium. If you work in the messy middle (between what organisations think their users want and what they actually need), this is for you. medium.com/sensemakers/... #Leadership #UX #ContentStrategy #ContentDesign #UXWriting