We've all used self-checkout as customers. But how is it changing jobs for cashiers? Through an interview study for #CSCW2025, @pegahmoradi.bsky.social tells us about how self-checkout can turn cashiers into cops: tinyurl.com/copcashiers-...

For @thehill.com, I wrote about what the Biden-Trump autopen controversy can tell us about automation, AI, and trust: thehill.com/opinion/whit...

I had a great conversation with Madison Snider at Siegel about how various technologies—from complex AI tools to basic self checkout—are changing the nature of service jobs for millions of Americans 🛒 Give it a read to learn more about my recent work! :) www.siegelendowment.org/insights/the...

The Heritage Foundation-backed "Oversight Project" pointing out that Biden used an autopen to sign a number of documents *would* be damning...if it wasn't the case that nearly every president since JFK has done the same

A coming flood of federal grant proposals will claim AI makes projects cheaper & better. Many will be empty promises. This admin needs to place the best bets it can on AI. For the Federation of American Scientists' Day One Project, my memo on AI grant governance fas.org/publication/...

oh no…embarrassing!! this is the correct link (thanks Mike!): arxiv.org/pdf/2410.02888

I spoke with @annlarson.bsky.social about how store tech can increase demands on frontline retail workers, for her latest in The Nation! Workers often have to make shoppers feel better when store tech frustrates or confuses them, making retail work more socially and relationally demanding: