👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable. #Harmonica

Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪 #CivicDesign #CityCampATL #DoGoodATL

That’s a wrap 🎬 Our 2025 summer intern Emily Zhou reflects on her time with us at Harmonic Design—projects, lessons, and a little bit of magic ✨ Check it out 👉 www.youtube.com/shorts/x_VAh... #HarmonicDesign #Internship

Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓

That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared. Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek

All Hands

✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures? Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign

✨ We’re gearing up for #PracticeWeek2025! ✨ This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.

Organizations are under pressure to adapt—but real change takes more than new tools. Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value. 🛠 thisisharmonic.com/services/tra... #ServiceDesign #OrgDesign #DesignForImpact

Only a few spots left for Civic Design as Creative Participatory Practice. RSVP here at: thisisharmonic.com/civic-design...

Journey Mapping is essential—but it’s just the start. 📍 Mapping = insight 🧭 Management = impact 🔄 Evolve static maps into living systems that drive CX decisions across teams. 👇 Learn how: thisisharmonic.com/journey-mana... #CX #JourneyManagement #ServiceDesign #Transformation

🎤 We’re heading to #SDGC25! Designing in complex systems—like healthcare—is messy, but that’s where real change starts. Join our hands-on workshop in Dallas: 🛠️ A Matter of Scale 📅 Oct 15–17 www.servicedesignglobalconference.com/workshops You’ll learn tools to navigate complexity & drive impact.

Meet Whitney Masulis: Service designer. Systems thinker. Cross-sector strategist. From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike. Empathy + MBA + impact mindset. #Harmonica #ServiceDesign

We’re thrilled to welcome @thisisharmonic.bsky.social as a Silver Sponsor for #CityCampATL! Based right here in Atlanta, Harmonic is a service design consultancy founded by designers who believe that service design holds vast potential to drive meaningful change. RSVP for CityCamp ATL 🔗 in bio

📣 Join us for our workshop at #SDGC2025! "A matter of scale: navigating systemic challenges in practice" 🗓 Oct 15, 9 am–noon 📍 Marriott Dallas Las Colinas For designers & strategists ready to work systemically across org levels. www.servicedesignglobalconference.com/workshop-a-m...

Over 1,000 voices shared what makes city living special. What happens when those voices shape policy, design, and community decisions? Let’s talk at our civic panel: thisisharmonic.com/civic-design...

📣 We’ve announced our panelists! Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia. 👤 Carl DiSalvo 👤 Sophie Engel 👤 Shaun Mosley 👤 Annie Wolaver Find out more and register: thisisharmonic.com/civic-design...

In the spirit of the participatory nature of our work, we’d like to introduce a few of our loyal coworkers: ✔️ Excellent listeners ✔️ Experts in keyboard warming ✔️ Terrible at Miro, but 10/10 vibes Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.

📣 Save the Date! Civic Design as Creative Participatory Practice 🗓️ Sept 16 | 6 p.m. 📍Harmonic Design, 50 Hurt Plaza SE, Atlanta Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public! 👉 thisishar monic.com/civic-design-event/

📣 Save the Date for our next event: Civic Design as Creative Participatory Practice 🗓️ Sept 16 | 6:30 PM 📍 Harmonic Studios, ATL Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public! #CivicDesign #PracticeWeek

Measuring everything ≠ managing wisely. To drive real change with Journey Management, track what truly matters—aligned with strategy, not just noise. 🎯 Start with a journey atlas. 📊 Choose metrics that lead to action. 👉 thisisharmonic.com/journey-orie...

You know your services need to change, but where do you start? At Harmonic, we help teams: 🖼️ Frame the right problems & surface real opportunities 🧭 Explore and test new offerings before scaling ⏩ Redesign services end-to-end 🏗️ Build internal capabilities

🧠 Engineer. 🎨 Designer. 🤝 Collaborator. Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning. Get to know Laura at thisisharmonic.com/about/team/l... #ServiceDesign #Harmonica

How can futures thinking reshape service design? Historian and futurist Dr. David Staley joins Darwin Muljono to discuss design, uncertainty, and long-term vision. 🎧 Listen now: thisisharmonic.com/hello-everyb... #DesignFutures #ServiceDesign #Podcast

📬 Something thoughtful is landing in inboxes soon We call it Harmonic Notes—an email packed with real talk on service design, smart strategies, and news from the studio. 👉 Subscribe here: subscribepage.io/harmonic-sig... #ServiceDesign #ThisIsHarmonic

We’re excited to welcome Jamin Hegeman as Executive Partner. A pioneer in service design, Jamin has spent 25 years helping orgs like Capital One, Nokia, & USAA connect strategy to experience. It’s a return to shared roots—and a step forward. thisisharmonic.com/welcome-jami... #Harmonica

Journey management ≠ journey mapping. ❌It’s not a one-off project. ❌Not just a CX job. ❌And not something you “set and forget.” We’re busting common myths keeping orgs stuck. ⬇️ See what journey management is not thisisharmonic.com/services/jou... #CustomerExperience #JourneyManagement #CX

Jeff Harris is a rocket scientist. 🚀 Now he helps orgs launch people-centered services that stick. Principal Service Designer Harmonic, Jeff merges design, tech & systems thinking for real impact. 👉 thisisharmonic.com/about/team/j... #ServiceDesign #Harmonicas

📢 Our latest blog: Past as Prologue: Designing for Equity With Intention — Harmonic Design medium.com/p/past-as-pr... #InclusiveDesign #Equity #ServiceDesign

Before joining Harmonic, Leah Berg & Becky Scheel designed tactile, sensory-rich exhibits that made inclusion a default, not an add-on. Now they’re sharing what those lessons mean for service design today. 📖 Read more → thisisharmonic.com/designing-fo... #InclusiveDesign #Accessibility

Three Harmonic authors are featured in Touchpoint Vol. 16! From inclusive libraries to radical reimaginings of design + equity, our team is helping shape the future of service design. 📖More at: thisisharmonic.com/harmonic-aut... #ServiceDesign #EquityByDesign #CoDesign

A Journey Atlas organizes scattered insights into an actionable framework, connecting customer experience to business outcomes. Our latest blog dives into how to build one that drives change: thisisharmonic.com/how-to-build... #JourneyManagement #CX #ServiceDesign

Too many journey maps, not enough clarity? A Journey Atlas organizes scattered insights into an actionable framework—connecting customer experience to business outcomes. Here’s how to build one that drives change: thisisharmonic.com/how-to-build... #JourneyManagement #CX #ServiceDesign

@civilladetroit.bsky.social It is so lovely to see you here 👋! (You're our design firm crush)

How do you scale journey management within a historic transportation organization? Amtrak partnered with Harmonic to align methodologies and build a framework to transform fragmented journeys into a connected ecosystem. 🔗 thisisharmonic.com/case-studies... #JourneyManagement #ServiceDesign

Ever feel like your business could use a therapist? Service Design = the diagnosis and treatment plan Journey Management = the ongoing support. Together they help teams reflect, realign & move forward. 🛋️ Read: thisisharmonic.com/businessther... #ServiceDesign #CX #JourneyManagement

Harmonic turns 7! 🎉 Seven years ago, we set out to make design more human, inclusive, and sustainable. To celebrate, we invited the people who’ve helped shape Harmonic—former contractors, employees, and interns—to a virtual birthday bash.

Want to understand your customers better? Start with the words we use to describe their experiences. Because real journey management starts with shared understanding. #JourneyManagement #CustomerExperience #ServiceDesign #CX #JourneyMapping #HarmonicDesign

Just wrapped an inspiring 2025 Syndeo CX Collaborative. We shared how journey mapping at Cox Communications evolved into a scalable framework powering rapid service launches, highlighting projects like the Moving Journey. #CX #JourneyManagement #CXCollaborative

This week, Harmonic is joining the 2025 Syndeo CX Collaborative, where leaders across the connectivity industry are shaping the future of customer and employee experience through bold collaboration and innovation. #CX #CXCollaborative

Meet James Morelli, Co-Founder and COO of Harmonic Design. James is a skilled connector and team builder with 15 years of experience in human-centered design. He focuses on aligning organizations with the needs of the communities they serve. #Harmonicas #ThisIsHarmonic

Thank you to everyone who joined us for Service Design on the Move! 🚍 Big thanks to our panelists and to all the attendees who came ready to reflect, connect, and rethink how we navigate our cities. #ServiceDesignOnTheMove #TransitDesign #MobilityDesign

Still striking a chord — Orchestrating Experiences turns seven 🎂 Co-authored by @ptquattlebaum.bsky.social, our CEO & co-founder, & @livebysatellite.bsky.social, this book offers a collaborative approach to creating better experiences. thisisharmonic.c.om/services/orc... @rosenfeldmedia.com

Today is the last day to register for Service Design on the Move. Only nine tickets left! www.eventbrite.com/e/1291246686... #atlanta #publictransit #georgiatech

Journey maps on the wall, but not guiding strategy? It’s time for a shift. Here are five signs your team is ready thisisharmonic.com/is-it-time-f... #JourneyManagement #CustomerExperience #CXStrategy #OrgDesign #CustomerCentricity #ContinuousImprovement #HarmonicDesign

Harmonic Design embraces complexity to design for sustainability. 🌱 With Rare: sustainable behavior change → thisisharmonic.com/sustainable-... 🔄 Infusing methods with circularity → thisisharmonic.com/circular-des... And we’re just getting started. Happy #EarthDay 🌍

Want to make your service system more sustainable? Try the Service Origami Toolkit—a hands-on way to design services that work better for people and the planet. 🌍 thisisharmonic.com/service-orig... #EarthDay #ServiceDesign #Sustainability #SystemMapping

🚨 Our first-ever newsletter just dropped. Harmonic Notes = fresh thinking on design, strategy & systems. Subscribe here → subscribepage.io/harmonic-sig... #HarmonicNotes #DesignStrategy

Mariah Mills: Facilitator, Systems Thinker, Service Design Lead Mariah brings clarity to complexity—leading journey work, facilitating with care, and grounding her practice in systems thinking. More on her thoughtful leadership 🔗 thisisharmonic.com/mariah-mills... #harmonicas #servicedesigners

Excited to announce our panelists for Service Design on the Move. 📅 Wednesday, April 30 ⏳ 6 – 8:30 p.m. 📍Autodesk Offices at Coda Find out more about the event and get your tickets at thisisharmonic.com/service-desi...