Meet Becky Scheel—service designer + Creative & Community Lead at Harmonic Design. A design polymath (UX, exhibits, data viz, graphic design) with published work on digital enrichment for orangutans. Wildlife lover. Giving a h*ck. (Still waiting on a red panda emoji.)

⏰ Time is running out—Harmonic Design’s Summer Internship Program. Applications close Fri, Jan 16, at Midnight (EST). If you’re ready to gain hands-on experience in service design, collaborate on impactful projects, and learn from industry leaders, apply today at thisisharmonic.com/internships/

⏰ One week left! Applications for Harmonic Design’s 2026 Internship close in 7 days. Curious what it’s really like? Check out our page to hear from past interns, then apply. 👉 thisisharmonic.com/internships/

Meet Felisha, Service Designer at Harmonic. She focuses on human-centered design with a strong interest in neurodivergent needs, bringing sharp spatial thinking, pattern recognition, and detail-driven problem solving to every project. #servicedesigner #harmonica

Applications for our Summer 2026 internship are officially OPEN. Eligible applicants include rising or graduating undergraduate students as well as current graduate students. Find out more and apply at thisisharmonic.com/internships/

What does community mean in Service Design? Not just who’s in your circle—but how you build it. Felisha Araniti’s latest blog challenges us to grow beyond silos, connect across disciplines, and lead with curiosity + care. thisisharmonic.com/connecting-t... #ServiceDesign #ThisIsHarmonic

Thanksgiving 2019: Studio potluck. Leah brought those garlic parmesan carrots. We still talk about them. This season, we’re grateful for the moments that land and last—on the plate and in the work. 👉 thisisharmonic.com/holidays/the... #Thanksgiving #ServiceDesign #StudioLife

Harmonic Design with depth, curiosity, and a love of design philosophy.📚 Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition. #DesignResearch #ServiceDesign #Harmonica

Shreya and PQ introducing Advancing Service Design 📅 November 19-20 | Virtual rosenfeldmedia.com/advancing-se... #AdvancingServiceDesign #ASD25 #ServiceDesign

🎧 New Rosenfeld Podcast: Harmonic’s Shreya Dhawan joins Livework’s Gustavo Viera to talk Performance — this year’s #AdvancingServiceDesign theme. 👉 thisisharmonic.com/shreya-dhawa... 📅 November 19-20 | Virtual #AdvancingServiceDesign #ASD25 #ServiceDesign

Meet Shreya — Lead Service Designer This month: 🎤 Spoke at #CanUX 🎓 Led a sold-out workshop in Barcelona 🧩 Co-curating #ASD2025 on how service design performs across orgs + systems. Systems thinker, mentor, and community builder through and through. #ServiceDesign #Harmonica

Big week in Dallas! 🙌 Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world. #servicedesign #systemsthinking #SDGC25

Systemic challenges aren’t solved in silos. At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together. #servicedesign #systemsthinking #ThisIsHarmonic

Our workshop: A matter of scale: navigating systemic challenges in practice, in full swing at #SDGC25

Still energized from #BeyondTheMap in Barcelona! 🌍✨ PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines. Grateful to be part of this bold, smart community.

Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona

James Morelli, COO and Co-Founder, discusses partnership with the Service Design Network and their upcoming conference: www.youtube.com/live/HVYPY3_...

🎤This past weekend at @canuxconf.bsky.social, Harmonic’s Shreya Dhawan broke down what it really takes to move from journey mapping to journey management. 🔍 Data-driven. Contextual. Ongoing. This is how we make services truly evolve. #CX #JourneyManagement #ServiceDesign #CanUX

Patrick Quattlebaum, our CEO, is a guest editor in the latest Touchpoint, spotlighting how service design continues to reshape business for the better. Explore the issue → thisisharmonic.com/harmonic-ceo... #ServiceDesign #Touchpoint #HarmonicDesign

What happens when service design scales? The new issue of Touchpoint—guest edited by our CEO, Patrick Quattlebaum—explores transformation at every level. Read more → thisisharmonic.com/harmonic-ceo... #ServiceDesign #Touchpoint #BusinessByDesign

In a world of AI everything, what does craft still have to offer? In her new blog, Becky Scheel shares why making with care and embracing constraints became the theme of this year’s Practice Week at Harmonic. “Constraint is not the enemy of creativity; it’s the medium.” medium.com/@thisisharmo...

👋 Meet Parc Masterson, Lead Service Designer at Harmonic Design—a multidisciplinary designer & coach who helps teams navigate complexity, unlock clarity, and deliver meaningful work. His practice is grounded in participation and powered by frameworks that make complexity actionable. #Harmonica

Some scenes from @civictechatlanta.bsky.social Atlanta City Camp this past weekend (which we are also proud to sponsor) 💪 #CivicDesign #CityCampATL #DoGoodATL

That’s a wrap 🎬 Our 2025 summer intern Emily Zhou reflects on her time with us at Harmonic Design—projects, lessons, and a little bit of magic ✨ Check it out 👉 www.youtube.com/shorts/x_VAh... #HarmonicDesign #Internship

Practice Week 2025 has been a powerful reminder of why we make space for creativity and reflection in our work. We’re grateful to everyone who joined and partnered with us for bringing curiosity, play, and care into the week. Here’s a look at some of the moments that made it so memorable ↓

That’s a wrap on Practice Week 2025 🎉 We closed out with a powerful storytelling workshop — the perfect reminder that creativity and craft thrive when shared. Big thanks to everyone who joined, played, and reflected with us this week 💡✍️ #PracticeWeek

All Hands

✨ Last night we asked: What is civic design? What responsibilities do designers hold? And how can participatory methods help shape more equitable civic futures? Big thanks to panelists Carl DiSalvo, Sophie Engel, Shaun Mosley & Annie Wolaver 🙌 #CivicDesign

✨ We’re gearing up for #PracticeWeek2025! ✨ This year’s theme: creativity + craft—balancing bold play with deep practice. Creative pursuits fuel our work + well-being, and here’s a glimpse of how Harmonicas makes space for creativity beyond the studio.

Organizations are under pressure to adapt—but real change takes more than new tools. Our Mature Service Orientation offering helps teams build lasting practices that center people, align strategy, and deliver value. 🛠 thisisharmonic.com/services/tra... #ServiceDesign #OrgDesign #DesignForImpact

Only a few spots left for Civic Design as Creative Participatory Practice. RSVP here at: thisisharmonic.com/civic-design...

Journey Mapping is essential—but it’s just the start. 📍 Mapping = insight 🧭 Management = impact 🔄 Evolve static maps into living systems that drive CX decisions across teams. 👇 Learn how: thisisharmonic.com/journey-mana... #CX #JourneyManagement #ServiceDesign #Transformation

🎤 We’re heading to #SDGC25! Designing in complex systems—like healthcare—is messy, but that’s where real change starts. Join our hands-on workshop in Dallas: 🛠️ A Matter of Scale 📅 Oct 15–17 www.servicedesignglobalconference.com/workshops You’ll learn tools to navigate complexity & drive impact.

Meet Whitney Masulis: Service designer. Systems thinker. Cross-sector strategist. From nonprofits to Fortune 500s, she delivers human-centered outcomes that work for people and operations alike. Empathy + MBA + impact mindset. #Harmonica #ServiceDesign

We’re thrilled to welcome @thisisharmonic.bsky.social as a Silver Sponsor for #CityCampATL! Based right here in Atlanta, Harmonic is a service design consultancy founded by designers who believe that service design holds vast potential to drive meaningful change. RSVP for CityCamp ATL 🔗 in bio

📣 Join us for our workshop at #SDGC2025! "A matter of scale: navigating systemic challenges in practice" 🗓 Oct 15, 9 am–noon 📍 Marriott Dallas Las Colinas For designers & strategists ready to work systemically across org levels. www.servicedesignglobalconference.com/workshop-a-m...

Over 1,000 voices shared what makes city living special. What happens when those voices shape policy, design, and community decisions? Let’s talk at our civic panel: thisisharmonic.com/civic-design...

📣 We’ve announced our panelists! Join us Sept 16 for a deep dive into civic design as participatory practice—featuring voices from gov, tech & academia. 👤 Carl DiSalvo 👤 Sophie Engel 👤 Shaun Mosley 👤 Annie Wolaver Find out more and register: thisisharmonic.com/civic-design...

In the spirit of the participatory nature of our work, we’d like to introduce a few of our loyal coworkers: ✔️ Excellent listeners ✔️ Experts in keyboard warming ✔️ Terrible at Miro, but 10/10 vibes Let’s celebrate the ones who keep us grounded, get us outside, and remind us when it’s dinner time.

📣 Save the Date! Civic Design as Creative Participatory Practice 🗓️ Sept 16 | 6 p.m. 📍Harmonic Design, 50 Hurt Plaza SE, Atlanta Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public! 👉 thisishar monic.com/civic-design-event/

📣 Save the Date for our next event: Civic Design as Creative Participatory Practice 🗓️ Sept 16 | 6:30 PM 📍 Harmonic Studios, ATL Join us for an evening on participatory design + public life—part of Practice Week 2025. Free & open to the public! #CivicDesign #PracticeWeek

Measuring everything ≠ managing wisely. To drive real change with Journey Management, track what truly matters—aligned with strategy, not just noise. 🎯 Start with a journey atlas. 📊 Choose metrics that lead to action. 👉 thisisharmonic.com/journey-orie...

You know your services need to change, but where do you start? At Harmonic, we help teams: 🖼️ Frame the right problems & surface real opportunities 🧭 Explore and test new offerings before scaling ⏩ Redesign services end-to-end 🏗️ Build internal capabilities

🧠 Engineer. 🎨 Designer. 🤝 Collaborator. Laura Mancipe Castro brings systems to life with empathy, precision, and craft. From prototyping to photography, she consistently designs with meaning. Get to know Laura at thisisharmonic.com/about/team/l... #ServiceDesign #Harmonica

How can futures thinking reshape service design? Historian and futurist Dr. David Staley joins Darwin Muljono to discuss design, uncertainty, and long-term vision. 🎧 Listen now: thisisharmonic.com/hello-everyb... #DesignFutures #ServiceDesign #Podcast

📬 Something thoughtful is landing in inboxes soon We call it Harmonic Notes—an email packed with real talk on service design, smart strategies, and news from the studio. 👉 Subscribe here: subscribepage.io/harmonic-sig... #ServiceDesign #ThisIsHarmonic

We’re excited to welcome Jamin Hegeman as Executive Partner. A pioneer in service design, Jamin has spent 25 years helping orgs like Capital One, Nokia, & USAA connect strategy to experience. It’s a return to shared roots—and a step forward. thisisharmonic.com/welcome-jami... #Harmonica

Journey management ≠ journey mapping. ❌It’s not a one-off project. ❌Not just a CX job. ❌And not something you “set and forget.” We’re busting common myths keeping orgs stuck. ⬇️ See what journey management is not thisisharmonic.com/services/jou... #CustomerExperience #JourneyManagement #CX

Jeff Harris is a rocket scientist. 🚀 Now he helps orgs launch people-centered services that stick. Principal Service Designer Harmonic, Jeff merges design, tech & systems thinking for real impact. 👉 thisisharmonic.com/about/team/j... #ServiceDesign #Harmonicas

📢 Our latest blog: Past as Prologue: Designing for Equity With Intention — Harmonic Design medium.com/p/past-as-pr... #InclusiveDesign #Equity #ServiceDesign