3 predictions on how #AI will transform #CX in 2026 1. Most brands will use AI for discreet tasks, not agentic solutions 2. Some companies will deploy AI too quickly / sabotage their self-service experience 3. Federal AI directives will speed up AI deployments, but at cost

What Is #CustomerExperience (CX) and Why Does It Matter in 2025?

Why #CustomerExperience Optimization Requires Cross-Functional Accountability

How #ArtificialIntelligence Is Reshaping Occupational Health and Safety

Opinion | Amy Klobuchar: State A.I. Laws Keep Us Safe. Trump’s Next Move Could Upend That.

Psychologists are adopting AI tools at a staggering rate—56% now use them. But here's the catch: efficiency can't come at the cost of trust. What happens when algorithms miss the nuance of a client's trauma? 🧵 www.npr.org/sections/sho...

Six authors are suing Anthropic, Google, OpenAI, Meta, xAI and Perplexity for what they call “a straightforward and deliberate act of theft that constitutes copyright infringement.” The lawsuits over AI training show no signs of abating. aboutblaw.com/bkv0

BREAKING: WATCH the full 60 Minutes CECOT segment here. This was sent to me anonymously. It appears to be the segment CBS' Bari Weiss killed. www.muellershewrote.com/p/watch-the-...

Imagine that a decade ago someone had told you that in 2025 Americans would be torrenting a handheld video of a Canadian television screen to see a 60 minutes broadcast about Trump‘s torture prisons.

The full spiked 60 Minutes CECOT package, clean & subtitled. 1/5

Coke's New AI-Generated Ad Required 100 Staff and 70,000 AI-Generated Clips, and It Still Looks Like Garbage futurism.com/artific... #AISlop #GenerativeAI

‘If Google overtakes OpenAI..it’s basically going to kill..’: Former OpenAI researcher says situation is serious in company timesofindia.indiati... #AI

Transparency in #AI is on the Decline | @stanfordhai.bsky.social hai.stanford.edu/new...

#AI promised a revolution. Companies are still waiting. "Consulting firm BCG found that only 5% of 1,250 executives surveyed between May and mid-July saw widespread value from AI." www.reuters.com/busi...

"If a task asks that you—with your unique lived conscious experience—be present, then substituting generative #AI content for your own is machinal bypass." www.pnas.org/doi/10....

Why would anyone risk themselves to go on 60 Minutes after this? How can viewers ever trust CBS News to report fairly on topics this White House is sensitive about?

Why did CBS delete this promo and cancel this from airing in full?

"I don’t expect my predictions to be as on target this year as last, for a happy reason: across the field, the intellectual situation has gone from one that was stagnant to one that is more fluid, more realistic, and more open-minded." ~ @garymarcus.bsky.social

"Though “vibe coding,” referring to the generation of code by #AI assistants with little human oversight, may be useful and often successful for building websites, it’s almost certainly a recipe for disaster when it comes to scientific programming." ~Russell Poldrack

How Tech’s Biggest Companies Are Offloading the Risks of the #AI Boom

‘Slop’: @merriam-webster.com’s word of the year criticizes junk content created by #artificialintelligence

Love this short opinion piece on “mechanical bypass” in analogy to “spiritual bypass”.

“New Ways to Corrupt LLMs” "There is no way in Darwin’s green earth that we are ever going to be able to patch what is likely to be an endless list of vulnerabilities." ~ @garymarcus.bsky.social garymarcus.substack.... #GenerativeAI

"Even when I do need #generativeAI, the lack of accuracy, precision, verisimilitude, and ability to follow specific instructions kills its usefulness. It still mostly feels like a tech demo, and that makes it largely ineffective for anything beyond novelty."

#GenerativeAI hype distracts us from AI’s more important breakthroughs | @technologyreview.com

Most-Read: The Stanford HAI Stories that Defined #AI in 2025 | @stanfordhai.bsky.social

The core misconception that is driving American #AI policy "But more importantly the generative AI race is not—and will not ever be—“winner take all”, any more than Coke’s long standing battle with Pepsi has been winner-take-all." ~ @garymarcus.bsky.social

The Things Young Kids Are Using #AI for Are Absolutely Horrifying "42 percent of minors turned to AI specifically for companionship, or conversations designed to mimic lifelike social interactions or roleplay scenarios."

Power Is the New Gold Rush for #AI Data Centers

When hiring #AI skills, focus on #criticalthinking

From @theathletic.com: "They thought it was over," Ernest Jones IV said. But Seattle got the last laugh. When the clock finally stopped ticking, the scoreboard read: Seahawks 38, Rams 37. The significance of those numbers cannot be overstated.

Why it's time to reset our expectations for #AI

How #AI could create “a world without work”

Choose the human path for #AI

Surely the people who file hundreds of demands that libraries they've never been to remove books that they've never read — surely those people wouldn't abuse an open syllabus law to harass professors teaching topics they don't like the sound of. Important reporting from @stephaniemlee.bsky.social

"Though “vibe coding,” referring to the generation of code by #AI assistants with little human oversight, may be useful and often successful for building websites, it’s almost certainly a recipe for disaster when it comes to scientific programming." ~Russell Poldrack

How Tech’s Biggest Companies Are Offloading the Risks of the #AI Boom

‘Slop’: @merriam-webster.com’s word of the year criticizes junk content created by #artificialintelligence

#AI Industry Insiders Living in Fear of What They're Creating

What Grover and Good Will Hunting can tell us about the limits of #AI "There is something ineffable and beautiful in the human experience, and “there is no dataset that will be able to capture the full complexity of the details of existence..." ~ @benjaminjriley.bsky.social

“New Ways to Corrupt LLMs” "There is no way in Darwin’s green earth that we are ever going to be able to patch what is likely to be an endless list of vulnerabilities." ~ @garymarcus.bsky.social garymarcus.substack.... #GenerativeAI

"Even when I do need #generativeAI, the lack of accuracy, precision, verisimilitude, and ability to follow specific instructions kills its usefulness. It still mostly feels like a tech demo, and that makes it largely ineffective for anything beyond novelty."

Why Curiosity, Not Coding, Is the Top Trait CEOs Need for the Future www.inc.com/joe-galv... #AI

#GenerativeAI hype distracts us from AI’s more important breakthroughs | @technologyreview.com

Most top US research universities now encourage #generativeAI use in the classroom

Most-Read: The Stanford HAI Stories that Defined #AI in 2025 | @stanfordhai.bsky.social

#AI in Cardiology: The Current Applications and Future Directions "The article concludes by outlining the future of AI in cardiology, noting the need for innovation in explainable AI (XAI), addressing data bias, and establishing robust regulatory frameworks."

LLMs. They promote suicide and murder, undermine a century of educational practice, drive deskilling, harm the environment, and benefit foreign adversaries spreading disinformation. But the federal government wants to prohibit states from regulating them. You'd think they were guns.

One of my very early essays explored a paper by @rajiinio.bsky.social & others that centers the story of Grover and the Everything in the Whole Wide World Museum. It is striking to me that AI hyperscalers today really believe we can encapsulate all of human experience in data. I mean, good luck.

Data center boom creates political conundrum for the GOP www.politico.com/new... #energy #AI