Congratulations to GamCare on achieving the Helplines Standard! This is a fantastic accomplishment and a real testament to the team’s commitment to quality, continuous improvement, and delivering outstanding support. Well done to everyone on the National Gambling Helpline.

Ash's story: 'The CALM helpline was an absolutely invaluable lifeline.' Helplines Awareness Day may have passed, but our Developing in the Dark campaign is gaining momentum. Read Ash's story here. www.helplines.org/about/news-a...

Join our team! We’re recruiting for a Membership Executive. We’re looking for a highly motivated individual with excellent communication skills who will be a first point of contact with our membership network. Find out more about the role here. www.helplines.org/about/vacanc...

What makes you happy at work? As today is International Day of Happiness we would love to know what makes you happy at work?

What’s coming up in April: ✅ Managing Repeat Callers (8 April) ✅ Level 1 - Essential Helpline Skills (9 April) ✅Digital Helpline Skills Training (21 April) ✅Level 2 - Developing Helpline Skills (23 April) ✅Level 3 - Advanced Helpline Skills (30 April) Find out more helplines.org/training/

Marian's story: 'That call restarted my life.' After contracting genital herpes, Marian Nicholson MBE thought it was terrible and would ruin her life. She wondered if she wanted to go on. Thankfully, the Herpes Viruses Association was there. Read her story. www.helplines.org/about/news-a...

'I was a care-experienced young person caring for my two young children with no children’s services involvement. I was always terrified of our family becoming the subject of a referral.' - Azariah, contacted Family Rights Group for support. Read Azariah's story. www.helplines.org/about/news-a...

We’ve had a fantastic few weeks delivering training to the team at Lanyon Bowdler on the topic of vicarious trauma. This practical course explores the impact of vicarious trauma, supporting participants to better understand the risks and recognise its effects.

Helplines Awareness Day may have passed, but our Developing in the Dark campaign is gaining momentum. This is a piece by Caroline Roodhouse from @sobscharity.bsky.social . ‘Suicide doesn’t just take one life; it sends shockwaves through everyone affected.’ www.helplines.org/about/news-a...

Huge congratulations to Birmingham & Solihull Women's Aid on achieving the Helplines Standard for the fourth time! This fantastic accomplishment reflects the team’s ongoing dedication to supporting and empowering women and children across the Birmingham community.

We’re sharing the stories of the people who took part in our Developing in the Dark photography exhibition. This is Joan, who had a blood transfusion following surgery in 1991 and was infected with Hepatitis C. Read Joan’s story here. www.helplines.org/about/news-a...

We’re really looking forward to welcoming you to our helpline sector networking event this morning. A huge thank you to our Partnership and Engagement Manager, Brad Moehringer, for hosting — we’re excited for a brilliant morning of conversation and collaboration. See you soon!

Our Developing in the Dark photography exhibition is open today until 5pm! Visitors have described the exhibition as moving, powerful and deeply important. If you’re in Liverpool, we’d love you to come along and experience it for yourself at Baltic Creative. Don’t miss it!

🎉This #HelplineAwarenessDay we are celebrating our fabulous helpline team! 🎉 Our small and skilled team handle your emails and calls, offering a caring and compassionate ear and sharing advice around additional support for learning. Thank you - you are brilliant! @helplinesuk.bsky.social

For Helplines Awareness Day, we’re sharing images and stories from people whose lives have been transformed by helplines. We’ve also captured audio, allowing you to listen directly to their voices and experiences. www.youtube.com/watch?v=xF6s...

A huge thank you to Red Brick Market in Liverpool for sponsoring Developing in the Dark. As our main sponsor, this exhibition simply wouldn’t have been possible without their support. Thank you for helping us raise awareness of the incredible, life-changing impact of helplines.

Throughout the day, we’ll be sharing stories and images of the amazing people who took part in our Developing in the Dark exhibition. The first story is from Danni. Helplines saved his life. www.helplines.org/about/news-a... #HelplinesAwarenessDay #DevelopingintheDark

We’re delighted to announce that our Developing in the Dark photography exhibition is now live. You can view the exhibition in person at Baltic Creative in Liverpool this week or explore it online via Little Vintage Photography. www.littlevintagephotography.co.uk/helplines/

On Monday we are celebrating Helplines Awareness Day with Developing in the Dark, a striking photography exhibition that shows how helplines transform lives. #HelplinesAwarenessDay

We’re delighted to welcome We Stand into the Helplines Partnership membership community. We Stand offers a range of support services and information for families affected by child sexual abuse.

We are so excited to share that our Helplines Awareness Day campaign is now LIVE in Liverpool! A huge thank you to JCDecaux for making this possible. If you’re in the city, keep an eye out.

We’re busy preparing the photograph contact sheets for our Developing in the Dark exhibition. Here are Gemma Khairi and Rachel Brewster-Wright hard at work behind the scenes.

Two weeks to go! There are just two weeks until our Developing in the Dark – special viewing in Liverpool, and we’d love you to join us. Wednesday 25 February 2026 6pm–8pm Liverpool Book now! www.eventbrite.com/e/developing...

Important security notice: emails impersonating Helplines Partnership! These emails ask recipients to verify their Find a Helpline listing. This is not us. Please be aware that Helplines Partnership will only ever contact you from an official @helplines.org email address.

Huge congratulations to Barry Slapp, winner of the Volunteer of the Year Award 2025, for his work with Survivors of Bereavement by Suicide. Barry couldn’t attend the Helpline Awards ceremony last year, so we’ve been waiting for this special moment to finally present him with his award.

Our photography exhibition with Rachel Brewster-Wright is taking shape, with powerful images and stories coming together behind the scenes. The exhibition opens on Monday 23 February 2026 - Helplines Awareness Day. We hope you can join us.

We’re excited to invite you to Developing in the Dark, a powerful photography exhibition created to raise awareness of the life-changing impact of helplines. Wednesday 25 February 2026, 6pm to 8pm at the Baltic Creative in Liverpool. Book your tickets here. www.eventbrite.com/e/developing...

Step into the darkroom with Rachel Brewster-Wright from Little Vintage Photography for a behind the scenes look at our Developing in the Dark photography exhibition.

We’ve been busy capturing moments behind the scenes of our upcoming Helplines Awareness Day photography exhibition, working with the brilliant Rachel Brewster-Wright from Little Vintage Photography. This project has been such a joy to work on. We’re so excited about how it’s coming together.

It’s been a fantastic week of training at Helplines Partnership. We’ve delivered our Level 3 Advanced Helpline Skills course as well as Safeguarding for Helplines. A huge thank you to The Challenging Behaviour Foundation for joining us — it’s been a pleasure working with you.

Congratulations to London Nightline on achieving the Helplines Standard for the very first time! It was inspiring to see such a strong commitment to supporting students across London — recognising the unique challenges university life can bring, and ensuring help is always there when it’s needed.

Join us for helpline training in February. ✅ Level 1 - Essential Helpline Skills (4 February 2026) ✅ Level 2 - Developing Helpline Skills (11 February 2026) ✅ Level 3 - Advanced Helpline Skills (18 February 2026) ✅ Digital Helpline Skills (26 February 2026) www.helplines.org/training/

Join us for our first helpline sector networking event of the year—celebrating Helplines Awareness Day Date: Tuesday 24 February 2026 Time: 11am—12pm Find out more and book your place. www.helplines.org/membership/m...

We’d love to invite you to a special evening viewing of Developing in the Dark—illuminating stories of support, a portrait exhibition. Join us on Wednesday 25 February 2026 6pm to 8pm at the Baltic Creative, 49 Jamaica Street, Liverpool. www.eventbrite.com/e/developing...

It's a wrap on Developing in the Dark, our photography project. We've now filmed all of the participants and are moving into the next stage of the project - recording the stories. Thank you to our amazing participants who have inspired us all.

Filming for our Helplines Awareness Day photography project is underway! We had a fantastic day in Liverpool yesterday with Brett Arnall, Rachel Brewster-Wright from Little Vintage Photography, Gemma Khairi and Liz Champion. More updates coming soon.

Developing in the Dark — illuminating stories of support is a portrait project, sharing the stories of people whose lives have been transformed by helplines. We’d love you to join us. www.eventbrite.com/e/developing...

Join us for our first Helplines Standard Discovery Session of the year! Are you interested in learning more about the Helplines Standard and how it can support quality, consistency and continuous improvement in your helpline service? Join us on Thurs 22 January 2026. airtable.com/appbxmYx5gUU...

January is always a great time to invest in your helpline skills or support your team’s development. www.helplines.org/training/

For Helplines Awareness Day 2026, we’re launching something truly special. Developing in the Dark – illuminating stories of support is an exciting new photography project and exhibition that highlights the amazing work of helplines.

Our training courses are designed to support helpline staff and volunteers to build confidence, strengthen skills, and deliver safe, high-quality support to people who need it most. Explore our 2026 training courses. www.helplines.org/training/

For Helplines Awareness Day 2026, we are curating an exciting photography project and exhibition: Developing in the Dark — illuminating stories of support. Find out more here. www.helplines.org/cr/had/

Helplines Awareness Day is a national campaign that shines a spotlight on the incredible work of helplines across the UK. Each year on 23 February, we celebrate the dedicated employees and volunteers who make a difference every day, and ensure their vital work is recognised, valued, and heard.

If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help. Whether it's mental health, emotional support, or practical advice, there's a helpline for you.

It was wonderful for our team to come together this week. We took time to reflect on everything we’ve achieved this year, chatted about our plans for 2026, but mostly just enjoyed spending quality time together.

What do you do to support the wellbeing of your team? We’ve got our team day tomorrow, and we’re really looking forward to it — a chance to catch up, chat, share ideas and just enjoy each other’s company. 💜 Pic from last year's get-together.

Our Advanced Helpline Skills course is designed for experienced helpline professionals who want to enhance the quality of support they provide. Find out more on our website. www.helplines.org/training/lev...

Congratulations to MND Connect on achieving the Helplines Standard! Throughout the assessment, the team showed exceptional knowledge and professionalism across a wide range of topics. Congratulations @mndassoc.bsky.social

Congratulations to Chest Heart & Stroke Scotland on achieving the Helplines Standard. The assessor praised the team’s values-led approach, noting how the organisation’s mission and safeguarding practices are strongly embedded across its culture and operations. A fantastic achievement!

15% off training in January 2026 if you book this week! To help you and your teams begin 2026 with confidence, we’re offering 15% off all open and virtual in-house training taking place in January 2026 if you book between 2 and 9 December 2025. www.helplines.org/training/cos...