Final call to join our Member Masterclass with Stamma, taking place tomorrow (Tuesday 18 November 2025). Hopefully, see you there. www.helplines.org/membership/m...

Congratulations to NacoaUK , winner of Helpline of the Year 2025. Nacoa provides information, advice and support for everyone affected by a parent’s drinking, and their helpline is at the heart of their work.

It’s another busy week for Helplines Partnership training! We’re delivering a variety of courses to helpline professionals. Here’s some feedback from yesterday’s training, led by Stella Pearson.

Join our Member Masterclass with Stamma on Tuesday 18 November 2025 and make your service more stammer friendly. www.helplines.org/membership/m...

Super early bird launch—15% off Annual Conference and Helpline Awards 2026! After a fantastic 2025, join us in Manchester for 2026. Take advantage of the Super Early Bird offer when you book by 5pm on Monday 24 November 2025 and save 15% on the standard rate. airtable.com/app7L2SoBgaa...

We're heading to Manchester tomorrow in preparation for our Annual Conference and Helpline Awards. We can't wait to see you there. It's going to be a good one!

Only a few more days to go until our Annual Conference and Helpline Awards at the Hyatt Regency in Manchester! We’re ready and looking forward to welcoming you.

Two conference places are now available—first come, first served! Places will be allocated on a first come, first served basis. To secure your spot, please email [email protected] as soon as possible.

Introducing our new Member Masterclass Series—where shared learning inspires growth! Our opening session features STAMMA who will guide us through talking with callers who stammer. www.helplines.org/membership/m...

Strengthen your skills this November with our upcoming training courses! ✅ Vicarious Trauma (11 Nov) ✅ Worker Wellbeing (19 Nov) ✅ Level 1 - Essential Helpline Skills (20 Nov) ✅ Safeguarding for Helplines (25 Nov) ✅ Level 2 - Developing Helpline Skills (27 Nov) www.helplines.org/training/

The Annual Conference and Helpline Awards has now sold out! Thank you to everyone who has booked a place. We can’t wait to welcome you to the Hyatt Regency in Manchester on Thursday 6 November 2025 to celebrate the amazing work of the helpline sector. See you there!

If you are struggling and need to talk, Helplines Partnership's Find a Helpline service is here to help. Whether it's mental health, emotional support, or practical advice, there's a helpline for you. www.helplines.org/helplines/

Introducing our new Member Masterclass Series—where shared learning inspires growth! Our opening session features STAMMA, who will guide us through talking with callers who stammer. www.helplines.org/membership/m...

Only two weeks to go until our Annual Conference and Helpline Awards! We can't wait to see you there.

Thank you to everyone who joined us for this morning's AGM and Member Showcase. It was wonderful to celebrate the past year at Helplines Partnership, share our plans for next year, and hear from Joe Godden from NYAS (National Youth Advocacy Service) in our Member Showcase.

And we're off! Looking forward to talking all things Helplines Standard this morning.

Our next Helplines Standard Discovery Session is happening tomorrow (Thursday 9 October 2025) 10.30am to 11.30am on Zoom. Everyone is welcome—the session is free and there’s no obligation to take the next step. Book here airtable.com/appbxmYx5gUU...

It’s today! We’re looking forward to welcoming you to our Helpline Sector Networking Event, taking place this morning, Thursday 2 October 2025, 11am to 12pm on Zoom.

It’s a wrap! We’ve had a fantastic few days at the Labour Party Conference in Liverpool, raising awareness of the helpline sector and the incredible work of helplines across the UK. A big thank you to everyone who stopped by to talk with us.

Tomorrow our Chief Executive Paula Ojok and Director of Operations Gemma Khairi will be joining @SaveraUK's March to End ‘honour’-based abuse (HBA) and harmful practices. We are proud to stand with Savera UK against HBA and harmful practices.

One week to go! Join our Helpline Sector Networking Event. Thursday 2 October 2025, 11am—12pm on Zoom This free virtual event is open to all organisations—both members and non-members. www.helplines.org/membership/m...

Congratulations to Your Sanctuary on achieving their first Helplines Standard certification! Well done to the whole team.

We're delivering three sessions of our Level three—Advanced Helpline Skills course this week, including open and in-house training. If you are interested in developing your skills or booking training for your team, visit our website to find out more. www.helplines.org/training/

Explore the future of helplines: AI and tech with Matt Haworth Join us at our Annual Conference and Helpline Awards on Thursday 6 November 2025, for an informative and interactive session on AI and technology in the helpline sector. Book today! www.helplines.org/about/annual...

Our Helplines Standard Co-ordinator and Assessor, Michelle Fernandes, was in Edinburgh this week meeting the @chsscotland.bsky.social helpline team as part of their Helplines Standard assessment. It was a wonderful day—a great opportunity to meet the team and see the fantastic work they are doing.

Join our Helpline Sector Networking Event! We’re excited to invite you to our next Helpline Sector Networking Event, taking place on Thursday 2 October 2025, 11am—12pm on Zoom. www.helplines.org/membership/m...

Our next Helplines Standard Discovery Session is taking place on Thursday 9 October 2025, 10.30–11.30am on Zoom. The discovery session is free, open to everyone, and there’s no obligation to take the next step. Book online here. airtable.com/appbxmYx5gUU...

Just a few days left to take part in our Health of the Sector Survey. Share your experiences and shape the future of helpline services. Your voice matters. Please take a few minutes to share your insights and make a difference to the helpline community. www.helplines.org/campaigns-an...

Whether you operate a helpline, contact centre or call line, our courses are designed to enhance your work, safeguard your teams and improve staff wellbeing and resilience. If you’d like to know more about our training courses, email [email protected].

Our Level 3 Advanced Helpline Skills training is designed to support experienced helpline staff in handling some of the most challenging calls. You will also receive a top-level introduction to suicidal callers and safeguarding. www.helplines.org/training/lev...

We are delighted to invite you to join our virtual Annual General Meeting and Member Space Event from 11am to 12.15pm on Wednesday 15 October 2025. Find out more and book your place. www.helplines.org/membership/m...

Our Member Space Event is today! We’re excited to welcome the Royal Voluntary Service, who will be introducing their new digital volunteering platform. Looking forward to seeing you at 11am.

Meet our panel for the 2025 Annual Conference and Helpline Awards. One of the highlights of this year’s event will be our panel discussion on building resilience and continuing to grow during uncertain times. www.helplines.org/about/annual...

Less than two months to go! The countdown is on for our Annual Conference and Helpline Awards. A fantastic day of: ✅ Learning and insights ✅ Networking opportunities ✅ Inspiration ✅ Celebrating the Helpline sector Don’t miss out—join us Thursday 6 November 2025 www.helplines.org/about/annual...

Today is International Day of Charity. We want to say a huge thank you to all the helpline charities making a difference every single day. Your compassion, dedication and tireless support provide a lifeline for people when they need it most. Thank you!

Join us as our next Treasurer! In October 2025, our current Treasurer is due to reach their maximum term in office, which is why we’re seeking a successor. Please consider this opportunity and share it with your networks and colleagues. www.helplines.org/about/vacanc...

This year’s Annual Conference and Helpline Awards will take place at the Hyatt Regency Hotel in Manchester—a vibrant new setting for our biggest event of the year. If you haven’t secured your place yet, now’s the time. www.helplines.org/about/annual...

A warm welcome to FAMILIES INFOCUS (ESSEX) who recently joined Helplines Partnership as a member. Families InFocus (Essex) is a parent-led charity, supporting families who have a child (or children) or young person up to the age of 25 with any Special Educational Need or Disability (SEND).

Take part in our Health of the Sector Survey, share your experiences and shape the future of helpline services. Your voice matters. Please take a few minutes to share your insights and make a difference to the helpline community. www.helplines.org/campaigns-an...

August has been a fantastic month for training! Interested in training with us? Email [email protected] or browse the courses on our website. www.helplines.org/training/

Just a quick reminder that our next Member Space Event is coming up soon. Wednesday 10 September 2025 11am – 12pm Zoom Find out more here. www.helplines.org/membership/m...

Build your helpline skills this September ✅Level 2 - Developing Helpline Skills (16 Sept 2025) ✅Safeguarding for Helplines (17 Sept 2025) ✅Level 3 - Advanced Helpline Skills (23 Sept 2025) ✅Managing Repeat Callers (24 Sept 2025) ✅Digital Helpline Skills (30 Sept 2025) www.helplines.org/training/

The Lifetime Service shortlist 💜 Tom Barclay, NAPAC - the National Association for People Abused in Childhood 💜 Dr. Eve Fleming, ERIC, The Children's Bowel & Bladder Charity 💜 Katie Foulser, Rethink Mental Illness 💜 Stephanie Jacobs, Breast Cancer Now 💜 Dame Esther Rantzen DBE, Age UK

And we’re off…Our Member Space Event on Policy Writing for Helplines is taking place this morning. Thank you to all our members who are joining us to explore best practice, share experiences, and strengthen policies that support vital helpline services. Enjoy the session.

We’re delighted to reveal the next shortlist for the 2025 Helpline Awards—Innovation and Sustainability in the helpline sector. Congratulations to: 💜Blood Cancer 💜BulliesOut 💜The National Autistic Society 💜PAPYRUS Prevention of Young Suicide

Take a day for you: build resilience, restore balance, and protect your wellbeing. Join our Worker Wellbeing virtual training on 26 August 2025. It’s your chance to step away from the demands of work and focus entirely on your own emotional health and resilience. www.helplines.org/training/wor...

Announcing the shortlist for Helpline Awards Employee of the Year. 💜 Jamie Brett, NacoaUK —the National Association for Children of Alcoholics 💜 Donna Craine, Humanists_UK 💜Andrea Pereira, SNAP 💜Dan Woodley, SafelineUK 💜Melissa Wylie, RuralSupport 💜Marni Yard, @beatedsupport.bsky.social

Do you want to strengthen your helpline service, boost confidence with your team, and stand out in funding applications? If so, we’re holding an Open Day on Wednesday 20 and Thursday 21 August 2025 to explain more. Book your one-to-one today. Email [email protected]

Who’s made the Helpline Awards 2025 shortlist? Find out from Monday when we will begin revealing the shortlisted entries in each category, shining a spotlight on individuals and organisations making a lasting difference to the people they support.

There’s still time to register for our next Member Space Event, Policy Writing for Helplines, taking place next week. Join us on Wednesday 20 August 2025, 11am to 12pm on Zoom. www.helplines.org/membership/m...