🧵With the Senedd election just over a week away, we’ve been digging through the manifestos. We’ve put them to the test against the recommendations in our report, "Transforming Public Services for a Modern Wales" — our manual for a 21st-century state.

Rhun ap Iorwerth on BBC Radio Wales today: "It’s all about outcomes, not outputs." 🎯 It’s a simple shift, but it’s exactly what’s missing from our public services. We’re world-class at staying busy - launching portals and ticking boxes - while the experience on the street stays the same. (1/2)

This is exciting! March’s Intro to Service Design is sold out! Thanks to all who booked, shared, or nudged a colleague. The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT). Super early bird for the first 3 tickets. Info & booking www.weareserviceworks.com/introduction...

The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too. The problem is systemic - we have an environment where it is easier to talk about change than to actually do it. Read our response, and how to fix it.

At @govcampcymru.bsky.social, we ran a packed session on “A vision for public services in Wales”. Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back. Read our summary of the session here: transform.wales/blog/2025/go...

Just published! New report into transforming public services in Wales. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this. We’d love to hear what you think! 🤔 Also… please share!

Short 🧵 At long last, wee have a physical copy of the book we've spent all summer writing! The 2026 election in 🏴󠁧󠁢󠁷󠁬󠁳󠁿 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.

I'm offering six free 1:1 online coaching sessions for public servants applying service design. Stuck on a blocker? Need a next step? Bring a real challenge, & let’s work through it. Sign up forms.gle/bwqW7bbH1WEK... #ServiceDesign #ServicesWeek www.weareserviceworks.com/coaching-and...

Considering a career in Service Design and want to skill up? Maybe you're already in a service design role and want to gain confidence? Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks. www.weareserviceworks.com/blog/become-...

Here are some reflections on UK Gov Camp 2025 #ukgc25 www.weareserviceworks.com/blog/uk-govc... It's all about people and culture!

Ever wondered how people get into service design? Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC. www.weareserviceworks.com/blog/squiggl... #ServiceDesign #PublicServices

Yay! I’m going to UKGovCamp in January!! Who else was lucky in the ticket lottery? @ukgovcamp.bsky.social #ukgc25

Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways. If you want to understand how politics and government works in Wales, this is a must listen!

The world’s 280 million electric bikes and mopeds are cutting demand for oil 4x more than electric cars due to their staggering uptake in China and elsewhere.

Hey #government & #ThirdSector folks Stop designing services that frustrate people 😢 Start designing ones that work Service Design in Practice is live! > Practical skills > Tools to fix broken services > Real talk from people who get it www.weareserviceworks.com/service-desi... Spread the news!

Bore da! Newyddion cyffroes i ddod yn fuan! Good morning! Exciting news coming soon!