Been hearing for 3 years how AI will replace my human support service and yet people keep hiring us 🤷‍♀️ Most see it as a differentiator now to have an empathetic, human team helping customers in a world where corporate support is overrun with chatbots

Communication is key! When people hear back from a real, empathetic person that the issue is being work on it totally changes the game. Even if you haven't been able to fix the problem quite yet.

"Hi - I'm in a bind where the web page I have isn't working and my programming AI is saying it's this issue. Might you be able to help me decipher this?" My least favorite type of customer support ticket. Consistently includes made-up features and incorrect steps.

every time I login and quickbooks has made an update a little bit of me dies inside

If you think your customer inbox is bad, just know there is always someone else out there who has it worse I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!

One of the weirdest (but most fun parts) of running Evergreen Support is embedding myself into totally different businesses that I have never considered before and learning all their lingo and quirks Today I am learning what part of a ring is the "shank" - never thought I'd need to know that

Them: So your website says you do 'human support' - but you actually use AI behind the scenes right? Me: Nope, no AI Them: But you write software... why use humans? Me: Cause I prefer human support over AI Them: I don't understand 🤯

Personal Pet Peeve: When the AI "summary" is just as long as the original email

3 years in on Evergreen Support and I still have (many) days where I think to myself: "why didn't I think of a process/standard for this before? the way we've been doing it is so disorganized" 😅

Fun to see that Evergreen Support now has team members in 7 US states and 2 countries (US & Mexico)

Here's a perfect example of why I won't outsource customer support to AI: I ask: "Do you have this feature?" <AI confidently responds: "Yes, we have that feature!"> <Human agent comes on: "Sorry, disregard that AI answer. That's wrong. We don't have that feature.">

Important couch update: colorful component pillows have arrived

Learn to solder and get this awesome badge at ISTE 2025 🚀

Me rn waiting for the internet to come back up

Winner for most unique email signature this week 👇 ------- 🙏🤙🎶🌌⛰️🌀👁️Thank you and stay blessed ^^^✌️🌞🔮🧬 ~ Chacha

Been doing daily email support for almost 3 years and messages like this never get old 😊

Got an itty bitty couch for the office and I'm kinda obsessed with it Gonna get some electronic component design throw pillows to go with it So teeny tiny 🥺

This is Bodie. He’s here to celebrate the start of Pride Month. Been working on this pose for weeks. 14/10 the parade starts right behind him 🌈🐾 (IG: hellobodie)

Ending the week strong with a new client for Evergreen Support Absolutely pumped to get them onboarded next week 🥳

Sat down to write a troubleshooting guide for a client, thinking there wasn't much to say 700 words plus detailed examples and references to customer tickets later, I am realizing there is *a lot* to say

I’m so excited watching the new subscriptions rolling into printkits.com!! As we grow we get to make cooler and cooler projects 😍 If you have a 3D printer but don’t know what to do with it, check out Print Kits!

It's Friday! What is everyone up to this weekend? Hacking on new projects? Enjoying some time outside? I'm looking forward to doing a little gardening and yard work

my mighty graphic design skills at work working on the LTSK newsletter for May, gonna be a banger

Any acquisition/MRR news/ marketing tips anyone wants included in the High Signal newsletter this week? Reply below 😀

When you start getting support requests for *other* soldering kits that are sold on Amazon 🫠

The difference between how people treat me when I intro'd myself in the past as "I'm a Software Engineer at Intel" vs now "I run a Customer Support business" is wild I've started using "I work in customer support" as a filtering mechanism for people I meet Saves me a lot of wasted time

That's a wrap! Thanks for a great @rmrrf.bsky.social this weekend 🙌

I'll be helping out at the Cocoa Press booth at @rmrrf.bsky.social today! Coming by to say hi and get some tasty 3d printed chocolate treats

Very excited about Ellie's entrepreneurship sequel Congrats!

Ever wonder what goes into creating and shipping a physical product? Andy just published a great post on all the little decisions and challenges we experienced creating our Deluxe Kit

Nothing makes me feel more valued as a client than when you respond to my email with AI generated slop 🤮 I don't usually think "AI could probably replace this job" but sure does make me wonder when it's a direct copy/paste

Tariffs just got real: our first $36K bill with 125% + 20% + 25% markup hits hard 💸. These are upfront costs - due before selling a single unit - causing serious cash flow strain, price increases, read more! 📦 adafruit.com/tariffbill #tariffs

this is the new normal and i hate it

Been listening to Andy talk excitedly about this board arriving for over a month - it is finally here!

Alrighty babes. It is the last hour to pull in ✨ the last 17%✨ of the fundraiser for my all femme & queer founded and run electronics camp. Additionally, I have taken the month off work to suddenly take on the intense estate logistics from my stepdad dying. (fundraiser below) thereuglow.carrd.co

Well this is fun 🫠 Ordered $40 worth of LEDs, paid $40 in shipping, now paying an additional $86.31 in duties and processing fees

Another day, another Kafka-esque experience with Amazon Seller Support (there are no published Amazon guidelines on these words, no one know how they came to be banned except our AI overlords)

We have now reached the stage where I regularly have to convince people I am not a bot when answering emails

kids, you're not paying for chatgpt, what did you expect would happen?

Been a long time since I've been on a reply all email trainwreck "This has been the absolute most maddening morning my email inbox has every seen. Remove me/all of us from the reply all, for the love of GOD!!! Respectfully, of course. *yes, I replied all, on behalf of all of us*" - another cc'd

Want to work for an amazing company? Outseta is hiring! Check em out

How did we get from "Do not use Wikipedia as a source" to "ask hallucinating chatbot everything"?

New Learn to Solder Kits Newsletter just dropped! Check it out to learn about: - A super cool spring based clock project - Breadboards vs perfboards - RoboBee: A tiny flying robot buttondown.com/learntosolde...

Happy Monday! What is your goal for this week? I'm going to be looking at ways to build our referral program for Evergreen Support. Launched it at the start of the year but we haven't had a lot of interest yet.

Sunday Afternoon Vibes

Dave a has a great tool for removing pauses from your audio recordings, highly recommend if you make podcasts or videos $89 for one time purchase is a steal!

We're reaching the 2+ year point with a number of Evergreen clients, it is amazing how time flies I'm starting to notice process that worked well when we started feeling a bit outdated as the companies have grown Time for a refresh and spring cleaning of SOPs 🧹

One day at a time 🤓

Just your daily reminder that there is hope for the future Students are still learning, building, creating, experimenting 🛠️ Keep it up!

Went outside, touched some grass Hope everyone had a great weekend!