Neal Woodson
@nealwoodson.bsky.social
đ€ 58
đ„ 15
đ 286
Teacher/Author/Speaker helping people give a $#!+ about helping people.
pinned post!
"Far and away the best prize that life has to offer is the chance to work hard at work worth doing." - Theodore Roosevelt
11 months ago
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The AI panacea âŠnot.
nealwoodson.net/2025/10/07/t...
#ai
#humanexperience
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The AI panacea âŠnot.
AI is taking away mindless jobs and giving people more time for living. Yeah, but ⊠how will people live without work? With every new âmiracleâ comes another problem. And, as usual, the peoplâŠ
https://nealwoodson.net/2025/10/07/the-ai-panacea-not/
about 21 hours ago
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We are here for each other, to help each other, to live, love, work, laugh, and grow together. No one is an island. In this age of technology, we must be vigilant to not forgo our humanity in favor of convenience.
#purpose
#love
#service
2 days ago
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Can âgood morningâ be a strategic move?
nealwoodson.net/2025/09/30/t...
#humanexperience
#strategy
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The power of âgood morning.â
Itâs not just something nice or something right to do; itâs a necessary part of strategy. Relationships are everything in business. Every customer, employee, investor, and supplier is a persoâŠ
https://nealwoodson.net/2025/09/30/the-power-of-good-morning/
3 days ago
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Go do some good today. You donât have to change the world, but you can make a little corner of it as bright as it can be.
#godosomegood
#givingashit
#service
5 days ago
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Another newsletter Friday.
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 10/24/25 An easy journey makes better business    Making it easy to do business with your organization can be a key differentiator between you and others in your industry. And ...
https://substack.com/@ndubbs/note/c-169666294
5 days ago
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What Your Workplace May Be Missing: Humanity
builtin.com/articles/man...
#humanexperience
#leadership
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Your Workplace Might Be Missing Humanity | Built In
Infusing more humanity into engineering teams would benefit the entire tech industry.
https://builtin.com/articles/management-workplace-humanity
6 days ago
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Be an artist with your work. Make it remarkable, special, and something only you do the way you do it.
#art
#elevateyou
#elevateyourwork
7 days ago
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The power of âgood morning.â
nealwoodson.net/2025/09/30/t...
#humanexperience
#strategy
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The power of âgood morning.â
Itâs not just something nice or something right to do; itâs a necessary part of strategy. Relationships are everything in business. Every customer, employee, investor, and supplier is a persoâŠ
https://nealwoodson.net/2025/09/30/the-power-of-good-morning/
8 days ago
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The purpose of life. What did you think it was? Helping others makes sense. Itâs what has enabled us to survive and thrive for hundreds of thousands of years.
#service
#humanexperience
9 days ago
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Another Friday, another newsletter.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 10/17/25 The long game. Itâs about focus. Â Â Â Every business has employees who interact with customers throughout the day, and each of these interactions is an opportunity to pr...
https://substack.com/@ndubbs/note/c-167252740
12 days ago
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We make our lives remarkable by helping others with theirs.
#elevateyourwork
#elevateyou
#service
12 days ago
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Can being hopeful give life more meaning? A new study suggests yes.
greatergood.berkeley.edu/article/item...
#hope
#service
#humanexperience
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How Hope Helps Us Build a Meaningful Life
According to a new study, feeling hopefulâeven more so than just feeling goodâmay bring us a sense of meaning.
https://greatergood.berkeley.edu/article/item/how_hope_helps_us_build_a_meaningful_life
13 days ago
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We must all help each other in this human race. Donât leave others behind because they are different from you.
#humanexperience
#givingashit
#godosomegood
14 days ago
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Thereâs joy in seeing life as a marathon
nealwoodson.net/2025/09/23/t...
#service
#elevateyou
#humanexperience
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The Joy of the Marathon
âSuccess is to be measured not so much by the position that one has reached in life as by the obstacles which [one] has overcome.â -Booker T. Washington Success. For many, it seems to be an oâŠ
https://nealwoodson.net/2025/09/23/the-joy-of-the-marathon/
15 days ago
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It takes courage to stand up for your values and what you know deep down is right. Doing good can look crazy or weak to some but helping others is neither of those things. Be strong. Go do some good today.
#godosomegood
#givingashit
#humanexperience
16 days ago
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Can you afford to be average? Management could be driving it.
nealwoodson.net/2025/09/16/m...
#leadership
#humanexperience
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Management. Itâs probably hurting you more than you think.
Management. Itâs really just another word meaning control, and we need control, just not over people for at least two reasons. One, itâs not effective on humans, and two, it hinders progress. TypicâŠ
https://nealwoodson.net/2025/09/16/management-its-probably-hurting-you-more-than-you-think/
17 days ago
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Another Friday newsletter just dropped on Substack. Check it.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 10/10/25 Mediocre service? Here are ten improvements. These days, it seems service often takes a back seat to simply keeping up, and the ever present mayhem often makes businesse...
https://substack.com/@ndubbs/note/c-164906414
19 days ago
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Just because something is easily measured doesnât mean it matters most. We truly need to rethink what we value.
#humanexperience
19 days ago
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Todayâs environment needs leaders who provide influence and engagement ⊠but isnât that what weâve always needed in leaders?
www.london.edu/think/why-le...
#leadership
#humanexperience
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Why leadership is more important now than ever | London Business School
Organisations of all sizes are constantly impacted by multiple complex issues â which is why they need to redouble investment in their leaders
https://www.london.edu/think/why-leadership-is-more-important-now-than-ever
20 days ago
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When your life is at its end, your net worth isnât going to matter much.
#humanexperience
20 days ago
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Management. Itâs probably hurting you more than you think.
nealwoodson.net/2025/09/16/m...
#leadership
#humanexperience
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Management. Itâs probably hurting you more than you think.
Management. Itâs really just another word meaning control, and we need control, just not over people for at least two reasons. One, itâs not effective on humans, and two, it hinders progress. TypicâŠ
https://nealwoodson.net/2025/09/16/management-its-probably-hurting-you-more-than-you-think/
22 days ago
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Knowing what to do is important, but knowing how to treat people while youâre doing it matters as much or maybe even more.
#humanexperience
#service
22 days ago
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Three questions that prove the Peter Principle
nealwoodson.net/2025/09/09/c...
#customerexperience
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Confirming the Peter Principle.
Do you know the Peter Principle? Itâs the idea that people rise up in organizations to the level of their incompetence. Well, here are three questions I have heard business leaders ask that largelyâŠ
https://nealwoodson.net/2025/09/09/confirming-the-peter-principle/
24 days ago
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Three things that are part of all business because all business is human. Neglect them at your peril.
#trust
#relationships
#culture
26 days ago
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Compassion is the theme of this weekâs newsletter. Check it out.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 10/3/25 A 40 second cure for burnout that can benefit your business. Â Â Â Compassion. The desire to take action to alleviate the suffering of others. Itâs touchy-feely. Itâs what...
https://substack.com/@ndubbs/note/c-162493356
26 days ago
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Big company customer service has evolved to be pointless
seths.blog/2025/09/to-b...
#service
#serviceculture
#humanexperience
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To be heard
Big company customer service has evolved to be pointless, a useless shadow of its former self. Big companies canât take responsibility, only humans can. And when we depersonalize our interactâŠ
https://seths.blog/2025/09/to-be-heard/
27 days ago
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Whether you win or lose, if youâve strived to be your best and do your best, you can hold your head high.
#pride
#excellence
28 days ago
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Confirming the Peter Principle With Three Questions
nealwoodson.net/2025/09/09/c...
#customerexperience
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Confirming the Peter Principle.
Do you know the Peter Principle? Itâs the idea that people rise up in organizations to the level of their incompetence. Well, here are three questions I have heard business leaders ask that largelyâŠ
https://nealwoodson.net/2025/09/09/confirming-the-peter-principle/
29 days ago
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Grateful leaders inspire greater performance.
#leadership
#humanexperience
30 days ago
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With our work, we make a promise, but we also have an opportunity.
nealwoodson.net/2025/09/02/w...
#service
#leadership
#elevateyourwork
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Work: The promise we make and the opportunity for love and leadership.
When you take a job, you make a promise. Itâs a promise to follow certain rules, do a job, and work in a way that fits a culture. That may mean agreeing to work certain hours and wearing a uniform.âŠ
https://nealwoodson.net/2025/09/02/work-the-promise-we-make-and-the-opportunity-for-love-and-leadership/
about 1 month ago
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Another Friday newsletter just dropped with my words, some words from Seth Godin, and some thoughts on packing. Check it out.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 9/26/25 Industrial Age management is done. The time for Digital Age leadership is overdue. Â Â Â Is your organization living in the past with an Industrial Age management mindset?...
https://substack.com/@ndubbs/note/c-160116893?r=c5bh9&utm_medium=ios&utm_source=notes-share-action
about 1 month ago
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Doing your work and doing it well is an opportunity to serve a noble purpose; step up to that.
#elevateyourwork
#service
about 1 month ago
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Listening: The leadership skill that changes everything
www.theceomagazine.com/business/man...
#listening
#leadership
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The leadership skill that changes everything
As a leader, do you want stronger performance, better decisions and more trust? Then it starts with one leadership skill that most overlook.
https://www.theceomagazine.com/business/management-leadership/leadership-skill/
about 1 month ago
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Without the context of story, life becomes a transaction. This is why we must always dig deeper than numbers on a spreadsheet.
#humanexperience
about 1 month ago
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Work: The promise we make and the opportunity we have.
nealwoodson.net/2025/09/02/w...
#service
#leadership
#elevateyourwork
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Work: The promise we make and the opportunity for love and leadership.
When you take a job, you make a promise. Itâs a promise to follow certain rules, do a job, and work in a way that fits a culture. That may mean agreeing to work certain hours and wearing a uniform.âŠ
https://nealwoodson.net/2025/09/02/work-the-promise-we-make-and-the-opportunity-for-love-and-leadership/
about 1 month ago
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Episode 3 of the PurposeFully Human Radio Hour has dropped. Join us for our conversation with Steve Foran, a man with a dream of 1 billion happier people.
purposefullyhuman.com/videos/purpo...
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PURPOSEFULLY HUMAN | RADIO HOUR | EPISODE #3 | Purposefully Human
https://purposefullyhuman.com/videos/purposefully-human-radio-hour-episode-3/
about 1 month ago
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If your work does good for others, hold your head high, and keep going.
#service
#godosomegood
#elevateyourwork
about 1 month ago
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Doing the right thing may be painful at times, but itâs still the right thing to do.
#integrity
#leadership
about 1 month ago
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Another Friday, another En.Dubbs Letter. Catch it.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 9/19/25 There are two approaches to service. Â Â Â One is reactive. This type waits for someone to reach out with a problem. It waits for customers to put in effort. And given tha...
https://substack.com/@ndubbs/note/c-157664421?r=c5bh9&utm_medium=ios&utm_source=notes-share-action
about 1 month ago
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Customer Service Essentials, Part 2: The Power of Service Focus
www.greylockglass.com/small-biz-ba...
#service
#serviceculture
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Small Biz Basics: Customer Service Essentials, II
Is bad customer service sabotaging your business? Our latest piece dives deep into the signs, consequences, and solutions. From the front lines with disgruntled customers to the behind-the-scenes dâŠ
https://www.greylockglass.com/small-biz-basics-customer-service-essentials-ii/
about 1 month ago
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Customer Service Essentials, Part 1: The Power of Personal Touch
www.greylockglass.com/small-biz-ba...
#service
#serviceculture
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Small Biz Basics: Customer Service Essentials, I
Small family and independently owned shops and restaurants can absolutely compete with the chains and big box stores â by working their strengths. In an age of automation and corporatization, the pâŠ
https://www.greylockglass.com/small-biz-basics-customer-service-essentials-i/
about 1 month ago
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All hail the messy. We need you.
nealwoodson.net/2025/08/26/a...
#humanexperience
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All hail the messy. We need you.
Business leadersâyou know, the ones in the corner offices with the good views of the parkâbelieve that in order for service and customer experience to be taken seriously as business concepts, they âŠ
https://nealwoodson.net/2025/08/26/all-hail-the-messy-we-need-you/
about 1 month ago
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Taking care of the people who take care of the people is how to get your boat moving smoothly. When everyone rows together to serve each other, your whole organization can best serve the customer.
#serviceculture
#leadership
@tom-peters.bsky.social
about 1 month ago
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Another weekly newsletter just dropped on Substack. No politics, no divisive rhetoric, no news, just some things to think about. Check it out.
#newsletter
substack.com/@ndubbs/note...
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Neal Woodson (@ndubbs)
THE En.Dubbs LETTER 9/12/25 The value of considering the employee experience. Â Â Â I think most would agree that if you want loyal, happy customers, you have to have to create loyal, happy employees...
https://substack.com/@ndubbs/note/c-155174689
about 2 months ago
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Everything that matters doesnât easily come down in numbers. The qualitative parts of life are what endure.
#humanexperience
about 2 months ago
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Even with all the other news and chaos around, take time today to remember those who died on that fateful day.
about 2 months ago
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Service is free.
seths.blog/2021/12/cust...
#service
#serviceculture
#humanexperience
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Customer service is free
Most large organizations would disagree. They hire cheap labor to answer the phone. They install recordings to mollify people who are on hold for hours. They measure the cost of the call center andâŠ
https://seths.blog/2021/12/customer-service-is-free-2/
about 2 months ago
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Your employees are the engine of your business. Support them, encourage them, and cheer them on.
#meaningfulwork
#leadership
#employeeexperience
about 2 months ago
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Wowing Second, a Service Strategy for Our Time
nealwoodson.net/2016/01/20/s...
#service
#serviceculture
#humanexperience
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A Service Strategy for Our Time
It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and âwowâ customers. Now, I am not saying I think delightingâŠ
https://nealwoodson.net/2016/01/20/service-strategy-for-our-time/
about 2 months ago
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People need and want meaningful work and a workplace that supports them. Why is this so hard for employers?
#meaningfulwork
#purpose
#elevateyou
#elevateyourwork
about 2 months ago
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