Over 200 people drown in rivers, lakes and seas in the UK each year. When the weather gets hot, the temptation to take a dip increases. Find out how to stay safe in this episode of Waterfall with a special guest from the Royal Life Saving Society podcasts.apple.com/gb/podcast/7...

We’re delighted to support the #WWTDrinkingWaterQuality Conference bringing together leading water companies, regulators, academics, and solution providers to discuss current and future challenges in maintaining a superior level of drinking water quality in the UK. Use code CCW15 to save 15%

In this episode of Waterfall Rapids, Mike and Karen are joined by Ana Maria Millan and Luis Alejandro Camacho-Botero from Universidad de los Andes in Bogota to tell the remarkable story of how Colombia turned a water crisis into lasting change.

Our latest Water Matters 2026 survey reveals trust in water companies remains low, as customers grow increasingly concerned about water bills and affordability.

We've seen a big rise in people turning to our Help with Bills page for advice on how to reduce their water bill over the past year - have you checked out our tips and tools? https://orlo.uk/vR3ZN

Did you know throwing away one banana wastes enough water to fill hundreds of bottles? 🍌💧 In this episode of Waterfall Rapids, Mike and Karen are joined by Helen White from WRAP to reveal the shocking connection between food waste and water waste, and what you can do about it.

💧 This #WaterSavingWeek we're revisiting a favourite Waterfall episode… Walking with Water in Wales! We're joined by Tony Rees from the South East Wales Rivers Trust and land artist Rebecca Wynne Kelly who remind us just how precious our water really is.

Every small swap counts this Water Saving Week! 🌊 Whether it's a cooler wash, a shorter shower or just boiling what you need, you're helping keep our rivers healthy and our wildlife thriving. We love seeing the difference small changes can make. 💧

Today is National British Sign Language Day 💙 At CCW, we’re proud to support water customers across England and Wales. If you ever have a problem or question about your water or sewerage service, we’re here to help. www.ccw.org.uk/british-sign-language-bsl

We welcomed wholesalers and retailers to our One Customer Forum yesterday. It was a great opportunity to discuss ways of improving services for business customers by working collaboratively. We also looked at our new smart metering research findings: https://orlo.uk/uHE4N

“Water is a precious and scarce thing that we need to protect.” 💧 In this episode of Waterfall Rapids we’re joined by Emma Clancy to talk about why connecting with water—and changing small habits—matters for everyone. Search 'Waterfall Rapids' wherever you listen to podcasts.

Whether it's a short-term fix or long-term support - there are lots of ways to keep water bills affordable. Our expert Andy White talks you through the different options.

Worried about rising water bills? Don't panic - our expert Andy White talks you through the different ways you can take the sting out of water bills.

Don't let water bills make an April fool of your finances - our expert Andy White has some great advice on how to combat rising bills. There's more help out there than you might realise.

🚰Looking back at moments from our Fill It Right launch @unibirmingham.bsky.social A day full of challenges, pledges, and water-saving action Join the Fill It Right Challenge today, make a pledge and you could win exciting prizes worth £500!🎉 T&Cs apply.

Are bonuses a reward for failure or incentive for success? Join us on 27 March to learn how executive pay works in the water sector and what it means for customers. Hear different views, ask questions, and share your thoughts. Register using the link in the comments.

Do you know your rights when it comes to your water service? In this episode of Waterfall Rapids Mike and Karen are joined by Janine Shackleton to explain what customers should expect, how to claim compensation if standards aren’t met, and simple tips to save water at home.

Public confidence in water companies is slipping. Only a third of people think companies provide a good service, and fewer trust them to act in the interests of the environment. At the same time, contact with water companies is rising as households feel the pressure of increasing bills.

Our latest Customer Spotlight with @ofwat.bsky.social reveals that satisfaction and trust in water companies continues to fall. More people are contacting their provider about bill concerns, while understanding of how the water system works is declining. Customers want the basics done well.

Waterfall Live! In this special live episode of Waterfall Rapids, recorded at the Institute of Water’s Annual Conference 2023, the team explores “Trust in Water” and why it’s so important for saving water. Search 'Waterfall Rapids wherever you listen to podcasts.

Save water, play and win! 🚰📱 Saving water is easy, makes a big difference, and can even save you money. Take the Fill It Right challenge, make a water- saving pledge and you could win a Refresh Your Routine bundle worth £500!

Join us today! 📍 Mermaid Square, University of Birmingham @unibirmingham.bsky.social Save water. Play. Win!🚰 Test your water-saving skills with our interactive Fill It Right game and see if you can fill it without wasting a drop. T&Cs apply.

Saving water isn’t just for households 💧 In this episode of Waterfall Rapids, Mike and Karen are joined by Evan Joanette, Water Market Specialist & Consumer Advocate at MOSL, to explore how businesses can play a vital role in reducing water demand and protecting resources for the future.

Something exciting is flowing your way!🎮💧 Join our Fill It Right Challenge! Play the game, make a water-saving pledge, and you could win exciting prizes 🎉 Launching 5th March at Mermaid Square, @unibirmingham.bsky.social

Our Water Voice consumer panels’ January Barometer & Spotlight reports are now available. 💧🗣️ January's focus was billing and value for money, with 69% of community members saying they don’t feel in control of their bill and just 45% satisfied with the value they receive.

Why does saving water really matter? 💧 In this episode of Waterfall Rapids, we explore water’s vital role in our lives and the natural world, and how our everyday choices can help protect it for future generations. Search Waterfall Rapids wherever you listen to podcasts.

You don’t need to wait for a water supply issue to get support. The PSR is there before anything goes wrong - so if you’re already on the list, already recognised and already set up to receive help if you ever need it.

Small changes, big impact 💧 From turning off the tap while brushing to choosing water-saving shower heads, these simple bathroom swaps can help save water, energy, and money without changing your routine. Share your best tips for saving water in the bathroom. We’d love to hear from you!

We saw a big surge in users of our water meter calculator during January - helping households identify whether they could save money by making the switch to a meter.

Take the worry out of your water bill by tapping into our Help with Bills hub – it's spilling over with tips, tools and advice if you’re struggling to afford your payments.

Did you know 1 in 8 dual-flush toilets are leaking? 💧 On this week’s Waterfall Rapids, we chat with experts from @waterwiseuk.bsky.social about how to be smart with water. From leaky loos to simple everyday tips, discover easy ways to save water, save money, and care for our planet. 🌍

Do you know what water support is available for vulnerable customers? We break it down in the latest episode of Waterfall Rapids. Search Waterfall Rapids wherever you listen to podcasts.

Join more than a million households in England and Wales that are already receiving reduced bills through water company support schemes #HelpWithBills

Ever wondered if you might be better off switching to a water meter? Wonder no more – use our free water calculator to see if you could save £s.

PSR Myth: The PSR is only for older people. The PSR supports anyone who might need extra help.

The biggest water user in your home? The bathroom 🚿🚽 Mike & Karen are back indoors in the latest Waterfall Rapids, sharing loads of easy, practical tips to help you save water where it matters most. Search Waterfall Rapids wherever you listen to podcasts.

Worried about water bills this winter? The PSR doesn’t provide financial support - but your water company does offer separate help if you’re struggling with bills. There’s financial support available, including social tariffs and help for those who need it most.

Cooking dinner? Start by saving water 🍝💧 Mike and Karen share their top kitchen water-saving tips in the latest Waterfall Rapids. Search Waterfall Rapids wherever you listen to podcasts.

Make winter interruptions less stressful: the Priority Services Register offers advance notice of planned work, bottled water if you need it, and priority updates.

Short on time? That’s where Waterfall Rapids comes in. Waterfall Rapids brings you the key moments from Waterfall, our water-saving podcast. Search Waterfall rapids wherever you listen to podcasts. 🎧💧

Not getting the support you need from your water company? We’re here to listen, take action, and fight your corner. If we've been able to help, we'd love for you to share your experience on Trustpilot! 💬

As the year wraps up, so does Waterfall Season 5. In the final episode, we look back on the standout insights and practical tips from across the series, before revealing how our guests’ personal water use really stacked up. 🎧 Search Waterfall wherever you listen to podcasts.

Kitchens tend to get busier than usual over the festive period. With more cooking and hot drinks being made, it’s easy for water use to creep up without noticing. 🍵

Over the festive period, our phone lines will be open as usual Monday–Friday, 8.30am–5pm. They will be closed on Christmas Day, Boxing Day, and New Year’s Day. We wish you a warm and joyful Christmas and New Year. ✨ 🎄

Amid all the hustle and bustle of Christmas and New Year, it’s easy for perfectly good water to be overlooked and poured away. 🎄💧

No ‘water boards’ - only water companies. Myth-buster: There’s no such thing as a ‘water board’ anymore. Only your official water company will contact you. If you’re ever unsure, double-check before letting anyone in. #StaySafe

The festive season is a great time to start new habits. Why not make saving water a New Year’s resolution? 🎁💧

In this episode of Waterfall, Mike is joined by Professor Maja Kutlaca from Durham University to explore how social norms, visibility and trusted voices influence our everyday habits, and what we can learn from recycling to make water saving a normal part of daily life. 🎧

Want to cut down your water use and lower your bills? Check out the Get Water Fit tool on our website! 💧 In just a few simple steps, discover how you can save water and money, with free water saving products available to help make your home and garden more water wise.

Customers' frustration over the disruption to water supplies in and around Tunbridge Wells is palpable. Read our statement on the incident (and our call for a thorough investigation): https://orlo.uk/ji8yW #tunbridgewells #southeastwater