Systems let you scale without chaos.

Branding is the only differentiator these days.

One great hire can fix what three mediocre ones break. Aim for quality, not headcount.

Agency owners: never, ever link your income to a client’s profit margin. Their costs, refunds, and bookkeeping are literally none of your business. Stay out of it. Do great work and get paid upfront.

Like a rogue employee, the wrong consultant or coach doesn’t just waste money. They infect your culture. They confuse your team. They drain your energy. It’s a cancer. If you see the red flags, cut them out before it spreads.

Want predictable revenue? Start with predictable lead flow.

Stop chasing the silver bullet. The "secret" to business. I've chased. I've spent literally hundreds of thousands of dollars on glitzy management consultants. And guess what? They don't have the secret. They have a process. They have a list of shit to do, but not a secret.

Unpopular opinion: The phrase “AI Employee” is stupid AF. AI isn’t an employee. Not even close. AI today can only augment and take menial tasks off employees’ plates. If your strategy is to “hire AI employees,” you’re already lost. Maybe one day, years from now. But not now.

Ask the hard questions in interviews. Tell candidates you will be calling their old boss. Watch how they react.

Referrals are amazing. Everyone loves them. I love them. Problems relying only on referrals… • No control • No predictability • No scale How to reduce the risk… • Add referral requests to your process • Assign roles that ask • Reward staff who bring them in

Polluted waters affect every fish in the tank. Source: unknown

The real play is to stay deep in the business until there are almost no problems left to solve. That’s how you earn the right to step back. Step back any sooner and you’ll start your agency’s inevitable downward spiral.

I have a vision… When we hit $100M, I’m hosting a dinner party in the dessert outside of Vegas. It’s a vivid vision. If I know there won’t be a seat for you at the dinner, then you won’t get to shape my business today. That’s how I choose who’s in my inner circle.

Tactics to getting clients to pay and pay faster. 1. Set payment expectations early, before an invoice is sent. 2. Offer payment by ACH for free. 3. Charge a fee to pay by check. 4. Charge a late fee when invoice is overdue. 5. Charge an annual percentage thereafter.

Leadership is a burden you chose. The gift and the curse. Carry it well.

Waiting on referrals? As the Stones said, "You can't always get what you want....You get what you need." Stop waiting. Implement an active strategy to originate the referrals you need to grow your agency.

Every client lost is a lesson. Lessons exist if you’re humble enough to be introspective. To recognize what you did wrong. Pay attention and your loss becomes your biggest gain. Learn, institutionalize, then replace.

If you’re looking for the next hack, you’ve already lost. Running an agency isn’t about tricks. It’s about consistent, focused effort that compounds over time.

No one wants to commit big early. Make it easy for clients to say yes.

You can't be friends and boss. Choose wisely.

A messy checklist beats a perfect memory every time.

You're not in the marketing business. You're in the cash flow business.

Most stalled agencies are stalled because the owner is afraid to ask. Ask what? For more money. For the sale. For help. For change. For accountability.

You don’t need a booth at a conference. You need to be in the room, shaking hands and having real conversations. Presence > branding.

Real growth comes from systems, not hope.

Tell everyone what niche you’re in. Not some of the time. Every time. If they don’t know who to refer you to, that’s your fault. Me: Law firms at Array Digital HVAC contractors at Rival Digital Medical practices at Crush Digital What about you?

“Automate everything and fire everyone” is a losing strategy. Automation doesn’t replace people. It makes them consistent.

Getting new clients is tough. It's easier when you systematize keeping your existing clients thrilled

I teach agency owners to go deep before they step back. That’s the only way you can build freedom from your agency

Niche down. The broader your audience, the more generic your message. Generic doesn’t convert. Experts get paid. Generalists get ghosted.

Your team will never care more about your brand than you do. When it comes to core values… If you aren't just reinforcing them then you're building a weak culture. Weak culture => weak brand

If your team doesn’t follow the process, you don’t have one.

Cash delays kill momentum. Secure the money first.

If I had to start over, I’d do 5 things to build my agency… 1. pick a niche 2. go all-in 3. start a podcast 4. attend niche events 5. sell MRR only

Strong agencies generate tons of referrals. Weak agencies chase cold leads and hacks.

Leadership is showing up on the hard days more so than the easy ones.

Want a business that runs without you? Get obsessed with solving problems until there are none left.

Your vendors, partners, and even your team have more to give. But they won’t offer unless you ask. If you don’t ask, you won’t receive. Make it easy for them to say yes.

There is only one way to successfully exit your agency. Working in it. Not on it. That means years of solving, fixing, selling, hiring, and failing. Stay in it until it runs without you.

Hiring too early or too fast will wreck your momentum. Define the role, test for skill, and only hire people you’d want beside you in a crisis.

Document your onboarding. Train your employees on the process. Onboarding clients is the highest-risk moment for your agency.

Lead with clarity, not your own comfort.

Email chains don’t scale. Use tools built for teams.

Educate clients on zero‑click AI search. 80% of users resolve queries without a click Own that by being the answer.

You built an agency. Now build a pipeline. What’s holding you back?

Confused brand = confused prospects. Clean up your image. Get more clients.

Marketing is your oxygen. Don’t wait until you're gasping.

What steps do you take to regularly refine and level up the way your agency operates behind the scenes?

You don’t own your pipeline if you rely on referrals.

Want better clients? Start by respecting your needs.