Tackling commerce emails Jon and I are enhancing the understanding of transactional emails in WooCommerce. Two of our logged-related pull requests have been merged for WooCommerce 10.9, enabling merchants to see logs for sent and unsent emails. This improvement will provide clearer information and…

Using AI has transformed my coaching experience, making discussions more impactful and actionable. With the help of Claude, I can prepare for and debrief meetings effectively, allowing me to… https://job.blog/2026/05/14/applying-coaching-lessons/?utm_source=bluesky&utm_medium=jetpack_social

Wacom tablet not responding My Wacom Intuos M keeps glitching when I unplug it or when my laptop sleeps. I found a workaround by force-quitting Wacom processes. However, I finally used Claude to… https://job.blog/2026/05/04/wacom-tablet-not-responding/?utm_source=bluesky&utm_medium=jetpack_social

Chat to your mom, and to us At Automattic, we prioritise respectful, customer-centred support, blending AI with human interactions. Unlike Zendesk's approach, we aim to enhance, not eliminate, human connection. Our AI assistant, Odie, in some cases provides the best help, but it's also learnt to…

Creating a local test environment has never been easier I set up a local Woo environment with our Studio app and got help from Claude Code. I shared a GitHub repo, and Claude installed the dev setup for me. In no time, I had a dev environment running with sample data specifically to test our focus.

Radical Speed Month at Automattic At Automattic, we're kicking off a month-long experiment where teams team up to tackle problems. I teamed up with Jon to fix the annoying issue of Woo emails landing in spam folders. We’ve got plans for better logging, alerts for unsent emails, and helping…

In the evolving landscape of support jobs, the emphasis is shifting towards leadership skills. As AI continues to advance, support professionals will not only use AI tools but lead… https://job.blog/2026/03/30/everyone-in-support-will-become-a-team-lead/?utm_source=bluesky&utm_medium=jetpack_social

Identity in design Belgium's away shirts for major tournaments have creatively drawn inspiration from the country's identity over the past decade. Designs included influences from road cycling, Tomorrowland, Tintin, and René Magritte. While some past designs have faltered, these shirts have…

A brand manager popped up on my LinkedIn wall. He couldn't understand people who exercise with several different brands on them. I wrote a bit about running a marathon and why I'd never only wear one brand. job.blog/2026/03/11/t...

At @woocommerce.com, we flipped the script on AI support. It’s not about deflection or cutting costs—it’s about improving the customer experience. From better docs to smarter bots to clearer paths to humans, we’re building support that works. Read more: woocommerce.com/posts/ai-in-...

Yesterday my gran passed away. I had an #Orval beer in her honour. job.blog/2025/02/17/o...

The books I read in 2024

My thought on another year of improvements to the #WordPress block editor job.blog/2025/01/07/m...