loading . . . Chat to your mom, and to us At Automattic, we prioritise respectful, customer-centred support, blending AI with human interactions. Unlike Zendesk's approach, we aim to enhance, not eliminate, human connection. Our AI assistant, Odie, in some cases provides the best help, but it's also learnt to identify when to straight away send a customer to a Happiness Engineer. Our ultimate focus is a great customer experience, not fewer interactions. https://job.blog/2026/04/30/chat-to-your-mom-and-to-us/?utm_source=bluesky&utm_medium=jetpack_social