Forward-thinking IT
@forwardthinkingit.bsky.social
📤 95
📥 142
📝 1043
Forward-thinking IT for legal, finance and community. www.futureboundit.com
www.zoom.com/en/blog/call...
Modern contact centres are leveraging AI-driven automation to handle more customer interactions, lighten agent workloads, and provide quicker, more consistent service. 🤖✨
#Zoom
#CCaaS
#Innovation
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Call center automation: A 2026 guide for CX and operations leaders
How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.
https://www.zoom.com/en/blog/call-center-automation-a-2026-guide-for-cx-and-operations-leaders/
about 11 hours ago
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www.clio.com/uk/blog/ai-l...
Explore how UK lawyers can leverage AI to summarize contracts, pleadings, and case law. Discover tools, risks, and best practices for accurate and safe summaries! 📑🤖
#GoClio
#LegalTech
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How to Summarise Legal Documents With AI: Tools, Risks, and Workflow Best Practices
Discover how UK lawyers can use AI to summarise contracts, pleadings, and case law. Tools, risks, and workflow best practices for safe, accurate summaries.
https://www.clio.com/uk/blog/ai-legal-document-summariser/
about 13 hours ago
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www.clio.com/uk/blog/comm...
Many attorneys remain reluctant to embrace AI due to widespread misconceptions. Discover what the data truly reveals about AI in legal practice.
#GoClio
#LegalTech
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Debunking AI Myths Legal Professionals Still Believe
Many lawyers still hesitate to adopt AI because of persistent myths. Learn what the data actually shows about AI in legal work.
https://www.clio.com/uk/blog/common-ai-myths-lawyers/
about 15 hours ago
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research.ibm.com/blog/sub-1nm...
It's the first-ever chip technology under 1nm, driven by IBM's innovative nanostack architecture, setting the stage for more powerful chips in the future. 🚀
#IBM
#Innovation
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IBM introduces the smallest computer chip in the world
It’s the world’s first sub-1nm chip technology, powered by IBM’s new nanostack architecture, paving the way for more powerful chips for years to come.
https://research.ibm.com/blog/sub-1nm-node-chips
about 18 hours ago
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www.welivesecurity.com/en/cybercrim...
A phishing kit subverting Microsoft’s legitimate authentication flow lets attackers break into accounts without stealing passwords or creating fake login pages.
#ESET
#EvilTokens
#CyberSecurityNews
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EvilTokens: A phishing attack that doesn’t steal your password
A phishing kit subverting Microsoft’s legitimate authentication flow lets attackers break into accounts without stealing passwords or creating fake login pages.
https://www.welivesecurity.com/en/cybercrime/eviltokens-phishing-doesnt-steal-password/
6 days ago
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www.wired.com/story/britis...
How one of Britain's biggest citizen scoring programs evolved: Over a decade, Avon and Somerset Police and Bristol City Council experimented with predictive algorithms, expanding data collection and risk scoring of thousands.
#AIEthics
#AIHarms
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British Police Built a Sprawling Crime-Prediction Machine. Some Results Couldn’t Be Trusted
As UK police embrace the AI revolution, a WIRED investigation reveals the messy inside story of one region’s experiment with predictive analytics.
https://www.wired.com/story/british-police-built-a-sprawling-crime-prediction-machine-some-results-couldnt-be-trusted
6 days ago
0
1
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www.welivesecurity.com/en/eset-rese...
#ESET
researchers reveal that the
#OceanLotus
APT group, linked to Vietnam, is increasingly focused on domestic espionage from 2024 to 2026.
#CyberSecurityNews
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OceanLotus: From external espionage to domestic targeting
ESET researchers show how OceanLotus, a Vietnam-aligned APT group, has put an increasing focus on domestic espionage between 2024 and 2026.
https://www.welivesecurity.com/en/eset-research/oceanlotus-external-espionage-domestic-targeting/
7 days ago
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research.ibm.com/blog/bringin...
Enabling semantic query processing in Db2 for data autonomy.
#IBM
#datasovereignty
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Introducing SQL Data Insights Pro
Enabling semantic query processing in Db2 for digital sovereignty
https://research.ibm.com/blog/bringing-the-power-of-semantic-ai-to-ibm-db2
7 days ago
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research.ibm.com/blog/fast-in...
Researchers indicate that utilizing llm-d with AI models can enhance inference speeds by up to 5 times and double throughput, even with varied GPUs! 🚀
#IBM
#Innovation
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Running AI on mixed hardware for speed and affordability
Researchers show that serving AI models with llm-d can boost inference speeds by up to 5 times and double throughput — all while using heterogeneous GPUs.
https://research.ibm.com/blog/fast-inference-mixed-gpus
7 days ago
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www.welivesecurity.com/en/eset-rese...
ESET Research has unveiled findings from an extensive investigation into the EDR killer toolkit operated by the RaaS group, Gentlemen.
#ESET
#CyberSecurityNews
#RaaS
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Killing me gently: Inside Gentlemen’s EDR killer framework
ESET Research shares the results of a months-long investigation into the suite of EDR killers maintained by the RaaS gang Gentlemen
https://www.welivesecurity.com/en/eset-research/killing-me-gently-inside-gentlemens-edr-killer-framework/
7 days ago
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cpaas.8x8.com/en/blog/omni...
Discover how omnichannel banking integrates SMS, WhatsApp, voice, and branch services to enhance customer experience! 📱💬🏦
#8x8
#Omnichannel
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Omnichannel Banking: How to Serve Customers Everywhere - 8x8 CPaaS
Learn how omnichannel banking connects SMS, WhatsApp, voice, and branch channels to serve customers better.
https://cpaas.8x8.com/en/blog/omnichannel-banking-serve-customers/
8 days ago
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www.clio.com/uk/blog/ai-l...
Unlock the potential of AI for UK lawyers! Summarise contracts, pleadings, and case law effectively. Explore tools, risks, and best practices for accuracy.
#GoClio
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How to Summarise Legal Documents With AI: Tools, Risks, and Workflow Best Practices
Discover how UK lawyers can use AI to summarise contracts, pleadings, and case law. Tools, risks, and workflow best practices for safe, accurate summaries.
https://www.clio.com/uk/blog/ai-legal-document-summariser/
8 days ago
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www.youtube.com/watch
Frontier AI agents encompass more than large language models. Martin Keen outlines five key concepts:
agents.md/
, agent skills, MCP, agent-to-agent communication, and sub-agents that define modern AI functionality.
#AgenticaAI
#IBM
🤖
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5 AI Agent Terms You Need to Know
Learn more about AI Agents here → https://ibm.biz/~dXkrYnDwR Frontier AI agents rely on more than just large language models to function effectively. Martin Keen explains five essential concepts in agentic AI, including agents.md, agent skills, MCP, agent‑to‑agent communication, and sub‑agents. These terms define how modern AI agents actually work. AI news moves fast. Sign up for a monthly newsletter for AI updates from IBM → https://ibm.biz/~R5QxgtWK0 #aiagents #agenticai #aiarchitecture #mcp
https://www.youtube.com/watch?v=k5jYwyhDMxA
8 days ago
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www.clio.com/blog/law-fir...
46% of mid-sized legal professionals believe AI increases their likelihood of staying. 🤖⚖️#GoClio
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How AI Is Becoming a Powerful Employee Retention Strategy for Mid-Sized Law Firms
46% of mid-sized legal professionals say AI makes them more likely to stay. See how AI reduces burnout, cuts cognitive load, and improves staff retention.
https://www.clio.com/blog/law-firm-employee-retention-ai/
8 days ago
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www.clio.com/customers/ki...
How King Law Offices integrated AI into their processes to provide faster insights and results for clients.
#GoClio
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When the Skeptics Changed Their Minds on AI King Law Offices | Changing Their Mind on AI with Clio
How King Law Offices made AI central to their work to inform opinions and get results quicker to clients.
https://www.clio.com/customers/king-law-offices/
9 days ago
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www.ibm.com/quantum/blog...
Discover how leading researchers utilized IBM Quantum Credits to innovate new techniques for advancing current quantum hardware.
#Quantum
#IBM
#Innovation
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Explore next-gen quantum algorithms with IBM Quantum Credits | IBM Quantum Computing Blog
See how top researchers used IBM Quantum Credits to develop new methods that extend today’s quantum hardware.
https://www.ibm.com/quantum/blog/credits-recipients
9 days ago
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www.ibm.com/quantum/blog...
The funding will support R&D, capital investments, scaling manufacturing, forming ecosystem partnerships, and strategic acquisitions.
#IBM
#Quantum
#Innovation
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IBM to invest $10 billion in quantum computing | IBM Quantum Computing Blog
The investment will fund R+D, capital expenditure, manufacturing scaling, ecosystem partnerships, and strategic acquisitions.
https://www.ibm.com/quantum/blog/10-billion-investment-faq
9 days ago
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www.clio.com/uk/blog/ai-b...
AI is empowering lawyers to minimize non-billable tasks, boost revenue, and enhance work-life balance. Discover how law firms are leveraging AI for smarter operations.
#GoClio
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How Lawyers Use AI to Boost Billable Hours and Improve Work-Life Balance
AI is helping lawyers reduce non-billable work, increase revenue, and improve work-life balance. Here’s how law firms are using AI to work smarter.
https://www.clio.com/uk/blog/ai-billable-hours-lawyers-work-life-balance/
13 days ago
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www.zoom.com/en/blog/smal...
Discover the newest small business technology trends in areas like AI and hardware innovation to keep your business at the forefront. 🚀
#Zoom
#Techtrends
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10 Must-Know Small Business Tech Trends for 2026
Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.
https://www.zoom.com/en/blog/small-business-tech-trends/
13 days ago
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blogs.lse.ac.uk/politicsandp...
We require transparency and democratic accountability for the UK Government's decisions regarding AI outsourcing.
#AIFairness
#TrustworthyAI
#Accountability
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The UK’s AI governance gap | LSE British Politics
We need clarity and democratic accountability for the decisions the UK Governemnt outsources to AI.
https://blogs.lse.ac.uk/politicsandpolicy/the-uks-ai-governance-gap/
14 days ago
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www.zoom.com/en/blog/zoom...
Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms.
#Zoom
#FrostRadar
#Visionaries
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Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms
See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.
https://www.zoom.com/en/blog/zoom-frost-radar-visionary-leader-2026/
14 days ago
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www.ibm.com/quantum/blog...
Accelerate the prototyping and validation of fermionic circuits using ffsim!
#IBM
#Innovation
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Prototype and validate fermionic circuits faster with ffsim | IBM Quantum Computing Blog
Open-source Python library for fast simulation of fermionic quantum circuits enables efficient prototyping and benchmarking for real quantum hardware.
https://www.ibm.com/quantum/blog/ffsim
14 days ago
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www.fintechfutures.com/ai-in-fintec...
Unlocking the future of digital commerce with G2A! 🚀
#DigitalCommerce
#FinTechFutures
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Podcast: Demystifying the future of digital commerce with G2A
Podcast host Dave Wallace chats with G2A Founder and Chairman Bartosz Skwarczek about the growing impact of AI on online commerce. Listen here.
https://www.fintechfutures.com/ai-in-fintech/demystify-podcast-demystifying-trust-ai-agents-and-the-future-of-digital-commerce-with-g2a
14 days ago
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www.fintechfutures.com/regtech/why-...
The pursuit of sheer speed has concluded. The future is in the hands of innovators who create an ecosystem where trust and speed thrive together. 🚀✨
#FinTechFutures
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Why trust - not speed - will define the future of finance
The race for pure speed is over. The future belongs to the innovators who can build an ecosystem where trust and velocity coexist. Read more here.
https://www.fintechfutures.com/regtech/why-trust-not-speed-will-define-the-future-of-finance
15 days ago
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www.legaltechdaily.com/2026/06/lexi...
LexisNexis CTO Greg Dickason discusses Agentic Legal AI, Protégé, Shepard’s Verify, and the future of legal work.
#LegalTech
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LexisNexis CTO Greg Dickason on Agentic Legal AI, Protégé, Shepard’s Verify, and the Future of Legal Work
In this episode of The Geek in Review, we welcome Greg Dickason, Chief Technology Officer at LexisNexis, for a wide-ranging conversation on agentic
https://www.legaltechdaily.com/2026/06/lexisnexis-cto-greg-dickason-on-agentic-legal-ai-protege-shepards-verify-and-the-future-of-legal-work/
15 days ago
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legaltechnology.com/jalubro-laun...
Jalubro introduces the J-10 governance layer, enabling businesses to efficiently manage various AI systems.
#LegalTech
#Jalubro
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Jalubro launches J-10 governance layer, helping businesses manage multiple AI systems - Legal IT Insider
By Tom Saunders, RSGI This week, technology consultancy Jalubro launched J-10, a governance enforcement platform designed to sit across an organisation’s
https://legaltechnology.com/jalubro-launches-j-10-governance-layer-helping-businesses-manage-multiple-ai-systems/
15 days ago
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www.clio.com/blog/solo-sm...
Harnessing AI for busy solo and small law firms! 🤖✨
#GoClio
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How Time-Strapped Solo and Small Law Firms Can Get More Out of AI
No time to adopt AI? You're not alone. 27% of solos and 33% of small firms say the same. Here's a realistic starting point.
https://www.clio.com/blog/solo-small-law-firm-ai-time-savings/
15 days ago
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www.welivesecurity.com/en/eset-rese...
ESET researchers have identified SprySOCKS for Windows, a FishMonger backdoor that utilizes a kernel driver for enhanced stealth. 🛡️#CyberSecurity
#ESET
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FishMonger’s arsenal upgraded: SprySOCKS for Windows
ESET researchers have discovered SprySOCKS for Windows, FishMonger’s backdoor weaponizing a kernel driver for advanced stealthiness.
https://www.welivesecurity.com/en/eset-research/fishmongers-arsenal-upgraded-sprysocks-windows/
16 days ago
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www.clio.com/blog/berkele...
What the regulation signifies for AI in legal education.
#GoClio
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Inside Berkeley Law’s New AI Policy, and What It Means for Legal Education
Berkeley Law's new AI policy bans almost every substantive student use. What the rule means for AI in legal education.
https://www.clio.com/blog/berkeley-law-ai-policy/
16 days ago
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www.ibm.com/thought-lead...
As AI continues to transform industries, organizations must prioritize ethics and governance to unlock this technology’s full potential.
#IBM
#Innovation
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Unlocking the value of AI ethics
As AI continues to transform industries, organizations must prioritize ethics and governance to unlock this technology’s full potential. Learn how a holistic approach to AI ethics can help your organization thrive in the age of AI and discover the benefits of investing in responsible AI practice…
https://www.ibm.com/thought-leadership/institute-business-value/en-us/blog/value-ai-ethics
16 days ago
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developer.ibm.com/blogs/ai-oss...
Unlock the potential of AI in speeding up vulnerability detection in open source software, and discover ways to bridge CVE response gaps in your Spring apps! 🚀🔍
#AI
#OpenSourceSecurity
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AI and open source security: Reducing the response gap for Common Vulnerabilities and Exposures (CVE) exposure
Discover how AI accelerates vulnerability discovery in open source software and learn strategies to reduce CVE response gaps in your Spring applications.
https://developer.ibm.com/blogs/ai-oss-security/
16 days ago
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www.clio.com/uk/blog/ai-b...
Here’s how law firms are using AI to work smarter.
#GoClio
#LegalTech
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How Lawyers Use AI to Boost Billable Hours and Improve Work-Life Balance
AI is helping lawyers reduce non-billable work, increase revenue, and improve work-life balance. Here’s how law firms are using AI to work smarter.
https://www.clio.com/uk/blog/ai-billable-hours-lawyers-work-life-balance/
20 days ago
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www.welivesecurity.com/en/eset-rese...
An overview of activities conducted by selected APT groups that ESET Research examined in Q4 2025 and Q1 2026.
#CyberSecurityNews
#ESET
#APT
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ESET APT Activity Report Q4 2025–Q1 2026
An overview of the activities of selected APT groups investigated and analyzed by ESET Research in Q4 2025 and Q1 2026
https://www.welivesecurity.com/en/eset-research/eset-apt-activity-report-q4-2025-q1-2026/
21 days ago
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www.callforcode.org/
Call for Code is built on a fundamental insight: the global developer community, when united with key institutions, can serve as a powerful force for addressing systemic challenges. 🌍💻
#IBM
#Innovation
#TrustworthyAI
#SystemicChallenges
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Call For Code AI | Calling All Developers
Call for Code was built on a structural insight: that the world’s developer community, when aligned with major institutions, can operate as a global force multiplier for systemic problem-solving.
https://www.callforcode.org/
21 days ago
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www.welivesecurity.com/en/business-...
Cloud VMs deliver exceptional speed, scalability, and flexibility. However, these advantages may be wasted if they aren't properly managed.
#CyberSecurityNews
#ESET
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Virtual machines, virtually everywhere – but not all protected
Cloud VMs offer unmatched speed, scale and flexibility – all of which could eventually count for little if they’re left to fend for themselves.
https://www.welivesecurity.com/en/business-security/virtual-machines-virtually-everywhere-real-security-gaps/
21 days ago
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www.8x8.com/en-gb/blog/f...
#8x8
collaborates with
#Synthflow
to offer no-code AI voice agents for mid-sized companies.
#8x8
#Innovation
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Why We Partnered with Synthflow: Enterprise AI for Everyone | 8x8
8x8 partners with Synthflow to deliver no-code AI voice agents for mid-sized businesses. Launch AI voice agents in weeks with no-code templates!
https://www.8x8.com/en-gb/blog/from-enterprise-ai-to-everyone
21 days ago
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www.clio.com/uk/blog/gpt-...
Clio Work and Vincent have been upgraded to GPT-5.5! Discover how this new model enhances legal research, document drafting, and agentic tasks. 🚀✨
#GoClio
#GPT
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Expanding the Frontier of Legal Agentic Work: GPT-5.5 Support in Clio Work and Vincent
Clio Work and Vincent are now upgraded to GPT-5.5. See how the new model raises the bar for legal research, document drafting, and agentic work.
https://www.clio.com/uk/blog/gpt-5-5-agentic-legal-work/
21 days ago
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www.clio.com/uk/blog/comm...
Many lawyers still hesitate to adopt
#AI
because of persistent myths. Learn what the data actually shows about AI in legal work.
#LegalTech
#GoClio
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Debunking AI Myths Legal Professionals Still Believe
Many lawyers still hesitate to adopt AI because of persistent myths. Learn what the data actually shows about AI in legal work.
https://www.clio.com/uk/blog/common-ai-myths-lawyers/
22 days ago
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www.youtube.com/watch
By leveraging the power of intelligent traffic steering, you can dynamically direct traffic across your network based on real-time data, ensuring optimal load distribution and minimizing latency.
#IBM
#Innovation
#NS1Connect
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Demo Intelligent Traffic Steering with NS1 FIlter Chains
By leveraging the power of intelligent traffic steering, you can dynamically direct traffic across your network based on real-time data, ensuring optimal load distribution and minimizing latency. #IBM #Innovation
https://www.youtube.com/watch?v=JrDRtFwfpOc&t=5s
22 days ago
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news.sky.com/story/ai-to-...
This appears to be a high risk use of artificial intelligence in the justice system. ⚖️ While the intention behind integrating AI is to expedite processes and reduce the waiting time for victims, the courts must tread carefully.
#AIEthics
#AIFairness
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AI to be used in crown courts to reduce time victims have to wait
The government plans aim to cut court backlogs and deliver swifter justice for victims.
https://news.sky.com/story/ai-to-be-used-in-crown-courts-to-reduce-time-victims-have-to-wait-13551960
22 days ago
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research.ibm.com/blog/granite...
IBM is introducing the discipline and flexibility of software engineering to LLMs.
#IBM
#Innovation
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Introducing Granite Libraries and Project Granite Switch
IBM is bringing the rigor and modularity of software engineering to LLMs.
https://research.ibm.com/blog/granite-libraries-project-switch
22 days ago
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Co-Pilot and Watsonx Orchestrate are collaborating for seamless, intelligent automation from start to finish. 🤖✨#IBM
#Microsoft
#Innovation
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23 days ago
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Watsonx
#Orchestrate
extends Microsoft Co-Pilot´s value by seamlessly integrating advanced automation capabilities that enhance productivity and streamline workflows.
#IBM
#Innovation
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27 days ago
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www.youtube.com/watch
By leveraging NS1's advanced technology, organisations can ensure seamless connectivity, reduce latency, and improve the overall user experience.
#NS1Connect
#Innovation
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NS1 Connect Dedicated DNS demo
By leveraging NS1's advanced technology, organizations can ensure seamless connectivity, reduce latency, and improve the overall user experience.
https://www.youtube.com/watch?v=4tczdIvS97U&t=27s
27 days ago
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stwb.co/epzphcp
IBM NS1 Connect managed DNS with a developer account at no charge
#IBM
#NS1Connect
#Innovation
28 days ago
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www.youtube.com/watch
AI agents are trending, and grasping MCP and ADK is essential for their effective development. 🤖✨
#ADK
#MCP
#IBM
#Innovation
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MCP vs ADK: How Modern AI Agents Connect and Work Together
Learn more about AI Agents here → https://ibm.biz/~6OWA2CvK6 AI agents are having a moment, and understanding MCP and ADK is key to building them well. Cedric Clyburn and Anna Gutowska explain how MCP powers tool integration while ADK structures reliable multi‑agent systems 🤖. Learn when to use each to build more capable and predictable AI agents. AI news moves fast. Sign up for a monthly newsletter for AI updates from IBM → https://ibm.biz/~zQB8ovn3t #aiagents #mcp #adk
https://www.youtube.com/watch?v=BedAaB1RKgE
28 days ago
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www.zoom.com/en/blog/zoom...
You initiate the discussion. ZoomMate delivers the finished results.
#Zoom
#Innovation
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Turn Meetings Into Finished Work | ZoomMate + AI Productivity Suite
ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.
https://www.zoom.com/en/blog/zoom-ai-productivity-suite-zoommate-meetings-to-finished-work/?ampDeviceId=e31d0410-1e45-4a2a-93b6-938a5623d390&SessionId=1779868247687&DeviceId=e31d0410-1e45-4a2a-93b6-938a5623d390&SessionId=1780352182902
28 days ago
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www.8x8.com/en-gb/blog/f...
As businesses adopt generative and agentic AI in customer engagement, they're re-evaluating how to unify voice, messaging, APIs, workflows, data, and human expertise into a manageable architecture.
#8x8
#CCaaS
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Fiscal 2026: AI Is Reshaping Customer Engagement | 8x8
8x8 achieves full-year GAAP profitability for fiscal 2026, driven by massive acceleration in AI agent interactions, digital channels, and platform innovation.
https://www.8x8.com/en-gb/blog/fiscal-2026/ai-is-reshaping-customer-engagement
29 days ago
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legaltechnology.com/kirkland-ell...
Kirkland & Ellis has announced plans to invest $500 million over the next 3-4 years to develop custom AI tools and services. 🤖💼
#LegalTechNews
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Kirkland & Ellis has form for building its own technology. The $500m AI play is its biggest yet. - Legal IT Insider
Kirkland & Ellis announced that it would spend $500m over the next three to four years developing its own custom AI tools and services.
https://legaltechnology.com/kirkland-ellis-has-form-for-building-its-own-technology-the-500m-ai-play-is-its-biggest-yet/
29 days ago
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legaltechnology.com/startup-corn...
Meet
#NegoAgent
, an AI tool that boosts your negotiation prowess! 🤝✨
#LegalTechNews
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Startup Corner: NegoAgent - Helping you learn to negotiate - Legal IT Insider
This week our startup is NegoAgent, which uses AI to help you learn to negotiate or to improve your skills.
https://legaltechnology.com/startup-corner-negoagent-helping-you-learn-to-negotiate/
29 days ago
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