On-call? More like on-cool 😎

Picnic is an online supermarket on a mission to make grocery shopping simple, fun, and affordable. And they're clearly a company with great taste, choosing @incident_io to help them achieve their high bar for reliability.

After six months of watching our engineering team deep in the AI trenches, I’m more convinced than ever: AI isn't just a nice-to-have in incident management—it’s a necessity.

What does unloading a 747 jet engine from a trailer have to do with incident management? Great question...

We're building an AI incident responder 🔥 Not to replace humans, but to work jointly alongside them. Initially, we're focused on accelerating the investigation and diagnosis stages of an incident, helping search and correlate data points, signals and context from across your organization.

In my happy place.

When your automated "Create a Google Meet" software retries a little too aggressively 😅

This week, we launched Scribe — an AI agent for incident calls, that: 1️⃣ transcribes in real time 2️⃣ shows the current topic in Slack/Web so you always know what's being discussed 3️⃣ surfaces key points and actions, and summaries on the go Genuinely one of the best things we’ve shipped this year! 🚀

New blog post summarising the incident in 2023 that crashed the UK air traffic flight planning software. Quite fun nerding out on this one! incident.io/blog/the-fli...

Big news. incident.io is opening a base in San Francisco! 🌉🌇

Has there been any public analysis of Twitter usage against the growth in Bluesky? I imagine not, but would love to see it.

There are few things as infuriating as having to explain to customer support how basic features in their product work. I do get it, it's hard to train people consistently, but it doesn't make it any less annoying 😅

Delete ordinary. Create exuberant. Copy everything.

New @incident.io merch arrived today. Pretty pleased with it 🔥

Today was the first of our weekly live-streams, demoing whatever shipped in the week at @incident.io. Naturally, as soon as I started sharing my screen, this happened 😂 Full recording of our alert timeline feature (complete with blank screen incident) here: www.youtube.com/live/XeIzto_...

I'm pretty pleased with how this revamp turned out. Looks better, reads better, and feels better 😉

I love seeing products I use (and love!) adopting @incident.io status pages. The latest entrant is Descript, which is a phenomenal product for high quality video editing.

A snowy Old Street this morning ❄️

Nice post on the role of incident management within platform engineering 👇

Bluesky being spoken about on BBC 5Live this morning. Definitely feeling like it’s hit the critical mass and exposure needed to really get the wheels turning.

All I want for Christmas is a silent night 💔 🥲

Next stop, home!

The guy next to me in an airport lounge just ordered a pint of milk. That's not ok, right?

About 10 years in the making, and old friend and I finally landed the plane on this joke.

When you know you're supposed to be learning from the incident, but that sweet, sweet blame is calling your name... #blamelessculture #postmortem

I feel like there's few worse UX examples than the 'call flight attendant' button on planes. In most cases it looks like the reading light, and there's no feedback to know you've done the wrong thing. Must be so annoying if that's your line of work.

Means only one thing… 11 hours at 30,000ft tomorrow. On the plus side, have a pretty ace week planned in SF, and it’s (hopefully!) my final trip of the year 🙌

Glad they added this. Drinking toilet water is fine, but if the water is reclaimed, that’s disgusting.

Are you getting tired of hearing about software pivoting to be "all-in on AI", or is it still exciting seeing what folks are doing?

Friday all hands at @incident.io ✨

✨

Serious question: why is deemed unacceptable to drink non-alcoholic beer during the work day?

This was one of my first blog posts after starting @incident.io. It's a summary of a minor Formula 1 incident where the entire response and dialogue was captured on video, and a glowing example of great incident response outside tech. Well worth the 5 minute watch 🙂 incident.io/blog/learnin...

Feels somewhat validating to see Blackberry bidding on our brand searches 🙂

I'm genuinely so proud of how our first SEV0 conference went. Having OpenAI, Netflix, Slack and a bunch of other incredible companies wanting to talk, and 120 people all showing up to listen and engage was such a huge win. Big question now: USA or EU for the next one?!

Looking back, one of the best investments we made at @incident.io was the work we did to bake-in good observability from the start. I don't get to work in the code anymore but our tracing setup was such a superpower for understanding what was happening in the system. incident.io/blog/observa...

Mightn't be the most popular view, but for me the concepts of learning and action items are heavily intertwined, and attempts to drive a wedge between them usually does more harm than good.

Thanks so much for the kind words, Dan 🙏

Ok, I'm here, and hoping this recaptures some of what was great about Twitter back in the day. Let's go!