🙏Thank you to all customers who spoke with me & the NJ TRANSIT operations team at Long Branch last night. We had great conversations & collected valuable feedback to share with the appropriate teams. I’ll also prepare a summary for the board next month. ℹ️I’ll be at New York Penn today from 5–7 PM.

👋 Good morning! I’m at Hoboken Terminal until 9:30 AM. Later, I’ll be in Long Branch for a Listening Forum (4:30–7:30 PM). Come by and share your thoughts! Have a great day!

Back at Hoboken Terminal until 7pm! Njtransit.com/portalcutover

🚨 🚊 Tomorrow will be the 1st rush hour under the Portal Cutover weekday train schedule. The first week of any schedule change brings operational challenges. With a service shift of this scale, expect longer waits and heavy crowding — especially during the first few days. 1/2

🚋While passenger information issues flagged by your feedback are being addressed on HBLR, LED deployments continue. Following comments made at last year’s Board Meeting, the LED sign with real-time departure information is now up at Bergenline Ave Station 👇

Good morning Atlantic City Rail Line passengers. I’m at Atlantic City Rail Terminal until 2:45 PM today to meet with the trains impacted by the upcoming midday outage and hear your feedback. ℹ️ More info: bit.ly/3O31Baa

Good afternoon! I’m at Secaucus Junction with NJ TRANSIT ambassadors sharing info about the Portal Bridge Cutover and what it means for your commute. I’ll be here until 7pm to answer questions and hear your feedback. ℹ️Learn more at njtransit.com/portalcutover.

Morning rush at Metropark Station ☀️🚆 I’m here with the Customer Experience team sharing info about the upcoming Portal Bridge Cutover outage—and listening to your feedback. Have a great day!

🔔 The first Listening Forum of 2026 is coming to Long Branch on February 18th! 🚍🚆Join me & our operations teams starting at 4:30pm at the station waiting room and nearby bus stop. Stop by, share your feedback, and help shape a better NJ TRANSIT rider experience.

👋At Walnut Street station for the morning rush folks. Have a great day!

I’ll be at New York Penn Station until 7pm today, around the 7th Ave concourse. If you’re nearby, swing through and say hello.

🗓️ Reminder: The NJ TRANSIT Board Meeting is tomorrow, Feb 11 at 6PM. You can sign up to comment live — whether joining in person or by phone. ℹ️ njtransit.com/board I’ll be there too and always appreciate hearing your feedback & meeting riders at NJ TRANSIT HQ.

Meet me at Millburn station during the morning rush today!

👋 Catch me at Hoboken Terminal during the morning rush today. Stay warm out there!

🛎️ I’ll be at Hoboken Terminal during the morning rush on Monday 2/9. Catch me in the yellow jacket if you want to chat — I’ll have info about the Portal Bridge cutover disruption. ℹ️In the meantime, visit njtransit.com/portalcutover for details.

🌡️❄️Transit vehicles & infrastructure don’t like extreme temperatures. With the arctic blast & sub-zero temps expected this weekend, please: 🔹Expect delays & plan accordingly 🔹Stay informed with service alerts 🔹Report issues like black ice to @NJTRANSIT Stay safe out there!

An accessible feature we don’t talk about enough: NJ TRANSIT is piloting on-demand interpreting. Deaf & hard-of-hearing riders can scan a QR code to connect with a live ASL interpreter who relays messages between them & NJ TRANSIT staff. Spread the word & share your feedback. ℹ️ njtransit.com/convo

👋 At Montclair State University station for the morning rush. Have a good day—and stay warm.

Good morning! I’m at Woodbridge Station during this morning’s rush to share info about the Portal Bridge Cutover outage and hear your feedback.

👋 Morning from Westfield station — I’ll be there until the end of the rush. Wishing everyone a good day ahead. Stay warm out there.

🛎️If you missed last Friday’s Operations & Customer Service Committee, here’s what I reported 🧵👇 🔹 Your concerns from the online form and social media—I insisted on the ongoing delays & cancellations affecting trains & buses since November.

👋 Good morning, folks. Just landed at Newark Broad Street for the morning rush. Let’s talk Portal Bridge cutover outage and your passenger experience in general.

Thanks to everyone who took a few minutes this morning at South Orange station to discuss the Portal Bridge Cutover plan (njtransit.com/portalcutover) and share service feedback. I really appreciated the conversations.

🛎️ Tomorrow, I'm bringing your December feedback from the online form and social media to the Operations & Customer Service Committee. Join us January 30 at 9:00 AM for updates. Here are the key topics you raised 👇

🛎️ The Operations & Customer Service Committee meets Friday, so here are December’s customer concern metrics. End of 2025 was operationally challenging, and holiday ridership shifts (fewer regulars, more visitors) can affect concerns. 🧵👇

Morning rush at New Brunswick Station ☀️🚆 I’m here with the Customer Experience team sharing details about the upcoming Portal Bridge Cutover outage—and listening to your feedback.

🔔NJ TRANSIT Service Update ✔️Bus, Rail, Light Rail, & Access Link services will operate on a regular weekday schedule tomorrow Wed, Jan 28. ‼️Today, Bus, Light Rail, Access Link & the AC Rail Line are operating on a weekday schedule. Other rail lines operate on a storm schedule. ℹ️ bit.ly/3ZvpqK1

🔔NJ TRANSIT service update Tomorrow, Tuesday 1/27: 🚍🚋🚐 Bus, Light Rail & Access Link services will operate on a regular weekday schedule. 🚆Train services will operate on a Severe Weather Schedule Level 2 (close to a weekend schedule) ℹ️ More info & schedule: bit.ly/3ZvpqK1

🔔 NJ TRANSIT service status 🚋🚐🚍 Light Rail, Access Link & 106 bus routes are on a weekday schedule. 🚆 Most train lines are on Severe Weather Schedule Level 2 (similar to a weekend schedule) until further notice. ❌ Gladstone Branch, Pascack Valley Line & Princeton Dinky suspended. ℹ️ bit.ly/3ZvpqK1

🔔 NJ TRANSIT update 🚋🚐🚌 Light Rail, Access Link & 107 bus routes have resumed weekday service. 🚆 Most train lines are back in service, running on Severe Weather Schedule Level 2. ❌ Gladstone, Pascack Valley & Dinky remain suspended. 📅 Tomorrow (1/27): weekend schedule. ℹ️ bit.ly/3ZvpqK1

🔔NJ TRANSIT service update 🚋 Light Rail services are operating on a weekday schedule 🚍 45 bus routes are now operating on a weekday schedule 🚆 Train services will resume around noon & operate on a Severe Weather Schedule Level 2 Expect delays on all modes. More info & schedule ℹ️: bit.ly/3ZvpqK1

🔔 NJ TRANSIT update 🚍 21 bus routes in North, Central & South Jersey will resume service at 10am today. These routes will operate on a weekday schedule as roadway conditions permit. 🚋 Light Rail services are operating. 🚆 Train services remain suspended until further notice. ℹ️ bit.ly/3ZvpqK1

🔔NJ TRANSIT service update! Light Rail services will resume on a weekday schedule tomorrow, Monday, Jan 26. Bus, Access Link & train service will resume progressively when conditions allow so stay informed. Updates will be posted as soon as available. ℹ️bit.ly/3ZvpqK1

⚠️ #NJTRANSIT service remains suspended until further notice due to severe weather. Expect a slow, gradual resumption across all modes, with bus service likely resuming first—but not at the start of the service day due to overnight conditions. More info tomorrow! ℹ️ Stay informed: bit.ly/3ZvpqK1

⚠️❄️ As of 2 PM today, NJ TRANSIT train service—like all other modes since last night—is suspended for the remainder of Sunday, January 25. Stay up to date with the latest service information: bit.ly/3ZvpqK1

⚠️Attention #NJTRANSIT riders! 🚍BUS, 🚋LIGHT RAIL & 🚐ACCESS LINK services will be suspended for the entire service day on Sunday, Jan 25. 🚆TRAINS will operate until 2PM on Sunday. Plan to arrive at your final destination no later than 2PM. The list of last trains will be posted online later today.

🔔❄️ Attention #NJTRANSIT riders! A severe winter storm is coming—check service alerts throughout the weekend. Sign up for live alerts if you haven’t yet: njtransit.com/myinfo Service may be heavily impacted Sunday & Monday, so plan ahead and travel only if absolutely necessary.

🛎️The NJ TRANSIT FY2025 Annual Report is out! Check out pages 29–41 (Customer Advocate section) to learn more about my work improving the passenger experience: bit.ly/49BqrGn

🚍 Hey bus riders! Check out the new bus route search bar in the "System Status" section of NJTRANSIT.com homepage. Just type in your route number to get real-time status updates—no page change needed!

At Bloomfield Station for the morning rush! Stop by, say hi, and share your feedback. You can’t miss the yellow jacket 👋🟡

Good morning from Maplewood Station! 👋 I’m here with the NJ TRANSIT Customer Service team as part of the Portal Bridge Cutover communications campaign. I’ll be visiting multiple stations over the next few weeks to make sure you have the proper info and to hear your feedback.

🔔 NJ TRANSIT wants to hear from you — especially from riders who may not read or speak English comfortably. Take the Language Survey and help NJ TRANSIT teams serve you better: njtransit.com/language

⚠️Attention train riders! The Amtrak Portal Bridge cutover (Phase 1) starts 2/15. Work will improve reliability long-term, & reduce service for 4 weeks. Check temporary schedules & plan ahead (WFH if you can). I’ll be at stations before & during the outage - DMs open. ℹ️ njtransit.com/portalcutover

👋 Hey bus riders! NJ TRANSIT is testing two different e-ink screen solutions that could be used as information signs at bus stops in the future. Both would display & announce real-time departure times & service alerts. Your feedback would be appreciated—take a look🧵👇

👋 Stop by my table at Trenton Transit Center to say hi and share your feedback! I’m easy to find—right next to the departure board in the concourse. I’ll be here until 10 AM.

🚆The rollout of new real-time departure signs continues on HBLR. Installation is complete at Essex Street & underway at Bergenline Ave & Newport, where demand for better info has been strong since the disruptions last summer. During installation, use the NJ TRANSIT app for scheduled departures.

🚌 New bus schedules, effective 1/10, are available with some adjustments driven by your comments. For example, Route #021, often overcrowded, will get added trips, including during rush hour. Service changes are challenging with a limited fleet, but your voice makes a difference. ℹ️ bit.ly/49oo1tl

🔔 Attention Access Link customers! New virtual public hearings have been scheduled on Jan 22 & Jan 23 from 5–7 PM. Pre-register at accesslink.njtransit.com It’s important to make your voice heard regarding the proposed change to the advance reservation window.

Happy New Year everyone! 🎉 In 2026, I’ll continue working on passenger experience improvements while expanding customer engagement. This starts on 9/1, when I’ll be at Trenton Transit Center from 6–10am to hear your feedback in person.

No Operational & Customer Service Committee meeting until January, but I wanted to share a snapshot of your feedback collected in November via: • the online form (njtransit.com/advocate) & my email ([email protected]) • my social media platforms (X & Bluesky)