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@loyaltyguy.bsky.social
📤 45
📥 21
📝 496
Musings about Customer Loyalty / Tech / CX. Drinks too much coffee. Supports Man Utd.
I grew up watching The Simpsons and today at the age of 40+, watching it remains to be my guilty pleasure. Long live The Simpsons. D'oh!
add a skeleton here at some point
about 20 hours ago
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Extreme heat is the default heat setting in Singapore. So it boggles the mind whenever I see dog owners walking their Huskies or Chow Chows. Their dogs look miserable in our sweltering weather.
add a skeleton here at some point
5 days ago
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Surely it's time for Americans to say, "fool me once shame on you, fool me twice shame on me"?
6 days ago
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Last year, I got a work phone. I turn it off after work and on weekends. This creates a boundary since I cannot control colleagues' respect for personal time.
www.theguardian.com/commentisfre...
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Even without social media, phones have a subtle, damaging effect on our mental health | Devi Sridhar
Digital communication in its most basic forms can push us into an ‘always on’ state – and generate feelings of exclusion or rejection, says academic and author Devi Sridhar
https://www.theguardian.com/commentisfree/2026/apr/25/phones-social-media-damaging-mental-health?CMP=share_btn_url
6 days ago
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Weekend vibes. The library.
7 days ago
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It was a heavy week at work. Thank god it's the weekend.
7 days ago
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#TrueStory
12 days ago
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Free upgrade, free breakfast, and late checkout beat novelty. In the current economy, most, if not all, consumers will chose value over bells and whistles.
www.travelandtourworld.com/news/article...
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Loyalty Over Novelty: Why 87% of Travelers Now Choose Hotels Based on Rewards Programs - Travel And Tour World
New research from Global Hotel Alliance (GHA) reveals that 87% of travelers choose hotels based on loyalty programs, with a rising demand for transformative travel experiences.
https://www.travelandtourworld.com/news/article/loyalty-over-novelty-why-87-of-travelers-now-choose-hotels-based-on-rewards-programs/
13 days ago
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Man, I'm really feeling my age these days. There's nothing I love more than just chilling at a coffeeshop, sipping my kopi-o kosong, with the uncles chatting away in the background – it's like perfect background noise.
13 days ago
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Ruthless prioritisation is not a productivity hack. It's a leadership philosophy. It means being willing to name the trade-off out loud: if we build this, we delay that by 6 months. Leaders who skip that convo aren't being optimistic. They're being dishonest: with their teams, and with themselves.
14 days ago
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"We were conned by the tech companies on Y2K. I think we're being conned by the same actors now on AI". - things heard in my boardroom. 🫠
15 days ago
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AI isn’t the problem. Using it to avoid fixing fundamentals is. So is calling dysfunction “efficiency” and outsourcing bad decisions to machines.
15 days ago
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The best thing about hanging out with people my age or older is that everyone wants to be home before 10 pm. 10pm is like 3am GenZ time.
20 days ago
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AI adoption reveals the limits of businesses' operating models built for a different form of intelligence. When the underlying architecture is optimised for control, consistency and managerial mediation, any new capability gets bent back toward those constraints.
add a skeleton here at some point
26 days ago
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Sambal but not spicy? Blasphemy! Nasi padang with no nasi? Double blasphemy!
27 days ago
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Blessed Resurrection Sunday ❤️
27 days ago
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Microsoft Teams should come with a health warning.
about 1 month ago
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Hosted our overseas friends and took them around the island. I was appalled by the low service standards in our country that I suffered a 2nd-hand embarrassment. Yikes - we've got a long way to go as a society.
about 1 month ago
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Bye pesky flyers!
www.channelnewsasia.com/singapore/pr...
add a skeleton here at some point
3 months ago
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I've never watched a single episode of Single's Inferno. Just like how I've never watched a single episode of Game of Throne. I remembered vacationing in Dubrovnik and many GOT fans were cooing about the places or the castles idk and i had to nod along politely, feigning interest.
3 months ago
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"You let people ride over our heads; we went through fire and water, but you brought us to a place of abundance."
3 months ago
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Went tile shopping yesterday and discovered a world I hadn’t known existed—variety not just in patterns, but in materials. My interior designer’s eyes lit up as he explained each choice for my new home, making me wonder what it feels like to love one’s work so deeply. I've never had it.
3 months ago
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Man Utd came out top in the Manchester Derby. Who would have thunk it?
3 months ago
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Better a dry crust with peace and quiet than a house full of feasting, with strife. Even fools are thought wise if they keep silent, and discerning if they hold their tongues.
3 months ago
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Amazon managers are now expected to hall monitors. *slow clap*
www.businessinsider.com/amazon-flags...
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Amazon gives managers a new way to spot who's barely coming into the office
Amazon rolls out an updated dashboard for managers to track office attendance and hours, expanding strict RTO policies.
https://www.businessinsider.com/amazon-flags-employees-rto-office-2026-1
4 months ago
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One of the quirks in Singapore society that I never embrace is the usage of the term up/downgrading when it comes to property, e.g., moving from public to private housing = upgrading; from a 5-room flat to a 3-room flat = downgrading.
4 months ago
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Death, taxes, and
#ManchesterUnited
sacking their manager mid-season.
4 months ago
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Remember that news don't travel unless they're bad news. For the most part, at least.
4 months ago
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"Are you not of more value than this little lily?"
4 months ago
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What drained you in 2025? How can you have less of that this year? What energised you in 2025? How can you have more of that this year?
4 months ago
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I found out that my mobile phone has reached its EOL. This means there's no more software and security update, which, according to Reddit, makes my phone more prone to security issues. Should I just get a dumb flip phone next?
4 months ago
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"Nowadays most people die of a sort of creeping common sense, and discover when it is too late that the only things one never regrets are one's mistakes" - Oscar Wilde.
4 months ago
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2026, let's go!
4 months ago
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Such are the paths of all who go after ill-gotten gain; it takes away the life of those who get it.
4 months ago
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The FIRE movement. "FI" is arguably achievable. But I struggle with the "RE". (1) How early is early? (2) What do I do when I retire? Do I join uncles in kopitiams drinking beers?
4 months ago
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Earlier this year, I removed my "Caller ID" from my phone plan. It doesn't matter who rings me. I never pick up my phone, and most of the time, I put my phone on a flight mode.
add a skeleton here at some point
4 months ago
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"Did you study for your degree just to spend most of your time on slides?"
4 months ago
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It's better to draw your own boundaries than to have someone else do it for you.
4 months ago
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Retail shops in Singapore. 25 Dec: 🎶 We wish you a Merry Christmas... 🎵 26 Dec: 🧧 GongXi GongXi Ni Ya 🍊
4 months ago
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Finally, good pizza in
#Singapore
4 months ago
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Frohe Weinachten und ein neues gutes Jahr! 🎄🌟✨️❤️
4 months ago
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One day you're young and trendy. The next you go, "What's the deal with Pickeball? How is that a sport? What's with all the ruckus?"
4 months ago
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Annual general reminder to the public: If you're doing your last min Christmas shopping this weekend, pls be nice to the retail workers you see on the floor. They're likely to have been working overtime since Black Friday, and they're missing their own holidays to serve you. Be kind.
4 months ago
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Do not add your coworkers on social media. Do not add your coworkers on social media. Do not add your coworkers on social media.
4 months ago
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"The human spirit can endure in sickness, but a crushed spirit who can bear?"
5 months ago
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I am clearing my PTO this few weeks. Went to the library alone. Read a book. Drank coffee. Cooked dinner. I enjoy a slow and quiet life.
5 months ago
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Twenty years ago, everyone was obsessed with Millennials. Every brand wanted to crack the "Millennial code." Now it's Gen Z's turn in the spotlight. But blaming an entire generation for subdued retail spending? That's just lazy analysis and marketing.
5 months ago
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Besides running A/B testing and measuring the uplift from the test vs. control group over a period of time, while assigning a % of confidence level - a perfect attribution model is a unicorn... it looks pretty on a story, but it doesn't exist.
5 months ago
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You can sprint. You can run a marathon. But you can't sprint a marathon. That's how you burn yourself out.
5 months ago
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"The customer is always right, but they might not be the right customer for our business."
5 months ago
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