New Talk UX Strategy live discussion on Monday, October 6 at noon ET (16.00 GMT). Setting Measurable UX Objectives and Key Results Discover how successful UX leaders align their goals with organizational priorities while advocating for user-centered impact. RSVP https://leaders.centercentre.com/

For stakeholders to see the value of improved UX, you need a UX Vision, a story that contrasts today’s struggles with tomorrow’s best experiences. With a clear vision, everyone can see the impact of their work. https://articles.centercentre.com/put-a-ux-vision-before-your-ux-process/

New Talk UX Strategy live discussion on Monday, October 6 at noon ET (16.00 GMT). Setting Measurable UX Objectives and Key Results Discover how successful UX leaders align their goals with organizational priorities while advocating for user-centered impact. RSVP https://leaders.centercentre.com/

Andrea Saez describes roadmapping as a contentious subject, & while no one really knew what product roadmaps were supposed to look like, we all knew something had to change. How Saez views a product roadmap: https://medium.com/prodpad/how-to-build-a-product-roadmap-everyone-understands-522b36270e5

The task of coming up with a long-term vision can feel daunting. However, if you break it into bite-sized pieces or visionettes, it makes it doable. Here’s how you do it: https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/

Mature UX professionals measure the experience of their users and customers, the outcome their users, and customers experience form their work. They focus on real outcome-driven UX metrics. https://articles.centercentre.com/how-the-right-ux-metrics-show-game-changing-value/

"Jargon is like cholesterol—there's a good kind and a bad kind." - Ann Handley It's important to choose words that can inspire your audience. Explore how to avoid bad jargon: https://archive.aweber.com/newsletter/totalannarchy/MTU0MDA3MDI=/ta-119-is-jargon-always-bad.htm

This memo from Slacks founder Stewart Butterfield (and the thinking behind it) is a great example of a story about delivering fantastic UX into the world. https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d

Knowing how to create a category schema for the future can be difficult. Dan Brown gives a great description of how some organization schemes may want "cross-cutting" topics. https://medium.com/eightshapes-llc/cross-cutting-topics-a6908dbf9b0c

Scott Berkun does a great job of collecting thoughtful questions proposed by Neil Postman that every designer needs to consider before launching a new project: https://scottberkun.com/2016/the-7-questions-for-any-technological-idea/

Does your organization tolerate, encourage, or reward continuous learning? This is the question that Erika Hall explores in this article: https://medium.com/mule-design/is-fear-a-factor-37b9d8104980

Once we know how UX design might benefit the organization, in terms of value that executives understand, we can communicate it clearly. https://articles.uie.com/the-need-to-think-and-talk-like-an-executive/

Nick Bowmast shares a detailed analysis of how organizations invest late in design to compensate for not investing at the start: http://www.userexperience.co.nz/2017/07/duped-by-the-double-diamond/

A brilliant argument from Joe McLean for why we don’t want to always design by starting with use cases. Read Joe’s article, “Overfitting and the Problem With Use Cases” here: https://bootcamp.uxdesign.cc/overfitting-and-the-problem-with-use-cases-337d9f4bf4d7

Are we showing the real impact we can deliver as designers? What is the most challenging thing for designers in companies? Listen to myself, Rodrigo Lemes & Rafael Burity as we talk about UX strategy and how to apply it. https://www.youtube.com/watch?v=azwh3PIi-ck&ab_channel=DesignTeam

The numeric keypad as we know it has come quite a long way – in fact, you might be surprised that its journey has not been as simple as it seems. Francesco Bertelli explains the not-so-simple history in the following article: https://www.doc.cc/articles/a-brief-history-of-the-numeric-keypad

In many orgs, UX work is a never-ending stream of wireframes, tactical design decisions, & under-valued usability testing. I talked with PMX Chicago about how effective UX leaders have turned their organization from reactive to proactive. https://www.youtube.com/watch?v=-6rFBXVMBTs

Give your stakeholders a clear understanding of what that improved user experience looks like with a compelling UX Vision. A UX Vision is a shared understanding of the users’ experiences once the team has improved the product. https://articles.centercentre.com/put-a-ux-vision-before-your-ux-process/

Dive into the importance of making organizations human-centered and how every decision within an organization impacts the user’s experience. https://uxwritinghub.com/mastering-ux-research-and-metrics-with-jared-spool/

There are a ton of great presentation tips in this talk. Matt Abrahams focuses on both what you present and how you present it. Solid advice for new and seasoned presenters. https://www.youtube.com/watch?v=Fsr4yrSAIAQ&ab_channel=StanfordGraduateSchoolofBusiness

This article on Minimum Viable Ethnography by Erica Hall is such a treasure. She explains how simple revelatory ethnographic research can be. I highly recommend you give her approach a try. Read Erika’s Article: https://medium.com/mule-design/minimum-viable-ethnography-a047e9358df0

UX leaders need a UX Vision. The UX Vision is a shared understanding of the users’ experiences once the team has improved the product. https://articles.centercentre.com/put-a-ux-vision-before-your-ux-process/

Not doing research is a decision that could cost an organization $100 million. Read more on having the hard conversations around pursuing valuable research through the right metrics: https://articles.centercentre.com/how-the-right-ux-metrics-show-game-changing-value/

I like how @dreasaez.bsky.social has laid out a way to think about the roadmap that is easy for everyone to understand especially if your existing roadmap is inscrutable or overly complex. https://medium.com/prodpad/how-to-build-a-product-roadmap-everyone-understands-522b36270e5

Good buttons are not easy to design. It’s crucial to communicate to the user how a button works and where it’ll lead them. Domas Markevičius has written a nice summary of how they approach button design at Wix. https://wix-ux.com/designing-the-perfect-button-e77ec1f32ee5

I love this approach explained by Nicole Nardelli using Playmobil figures to show what the current experience is like, along with what an ideal experience vision might be like. https://uxdesign.cc/experience-mapping-with-playmobil-filling-the-gap-between-the-digital-and-physical-space-d0414f5aaf39

Proof that ChatGPT has a Boston accent.

I want a video of the @nytimes.com Cooking writers sitting around reading the comments to their recipes.

We often think of metrics as analytical things, devoid of any emotion. The best approach to presenting user research is to combine it with critical support data: https://articles.uie.com/combining-our-ux-metrics-with-compelling-emotional-stories/

How Can UX Help Your Business Gain a Competitive Advantage? At the HX Summit 2024, I explained how strategic UX can be a true differentiator! https://www.youtube.com/watch?v=iK79YHcGZZc

“Listen to Real Human DJs Spinning Live at 92.7FM & The KEXP App” Another instance of an organization marketing its humans instead of AI. More evidence that nobody wants to be on the receiving end of AI. (h/t @ddt.bsky.social)

The proximity principle is based on the idea that our minds seek to organize and bring order out of chaos, which makes it easy for us to navigate the world. Neointeraction Design explains: https://neointeraction-design.medium.com/proximity-principle-in-visual-design-1b425de55fcd

I've long insisted that "user error" is a signal of a design issue. Marin Cogan discusses everything from car crashes to workplace injuries with author @jessiesinger.bsky.social and encourages us to reconsider the word “accident.” https://www.vox.com/23016529/there-are-no-accidents-jessie-singer

The task of coming up with a long-term vision can feel daunting. However, if you break it into bite-sized pieces or visionettes, it makes it doable. Here’s how you do it: https://articles.centercentre.com/building-an-experience-vision-from-a-journey-map/

Mature UX professionals measure the experience of their users and customers, the outcome their users, and customers experience form their work. They focus on real outcome-driven UX metrics. https://articles.centercentre.com/how-the-right-ux-metrics-show-game-changing-value/

"Jargon is like cholesterol—there's a good kind and a bad kind." - Ann Handley It's important to choose words that can inspire your audience. Explore how to avoid bad jargon: https://archive.aweber.com/newsletter/totalannarchy/MTU0MDA3MDI=/ta-119-is-jargon-always-bad.htm

This memo from Slacks founder Stewart Butterfield (and the thinking behind it) is a great example of a story about delivering fantastic UX into the world. https://medium.com/@stewart/we-dont-sell-saddles-here-4c59524d650d

Knowing how to create a category schema for the future can be difficult. Dan Brown gives a great description of how some organization schemes may want "cross-cutting" topics. https://medium.com/eightshapes-llc/cross-cutting-topics-a6908dbf9b0c

Bunny sez hey Bunny sez you are not data you are a miraculous impossible being

Scott Berkun does a great job of collecting thoughtful questions proposed by Neil Postman that every designer needs to consider before launching a new project: https://scottberkun.com/2016/the-7-questions-for-any-technological-idea/

Does your organization tolerate, encourage, or reward continuous learning? This is the question that Erika Hall explores in this article: https://medium.com/mule-design/is-fear-a-factor-37b9d8104980

Once we know how UX design might benefit the organization, in terms of value that executives understand, we can communicate it clearly. https://articles.uie.com/the-need-to-think-and-talk-like-an-executive/

Nick Bowmast shares a detailed analysis of how organizations invest late in design to compensate for not investing at the start: http://www.userexperience.co.nz/2017/07/duped-by-the-double-diamond/

This is inspired: The Em Dash Responds to the AI Allegations www.mcsweeneys.net/articles/the...

A brilliant argument from Joe McLean for why we don’t want to always design by starting with use cases. Read Joe’s article, “Overfitting and the Problem With Use Cases” here: https://bootcamp.uxdesign.cc/overfitting-and-the-problem-with-use-cases-337d9f4bf4d7

Perfect Double Feature: Melissa McCarthy’s Spy followed by Charlise Theron’s Atomic Blonde

Are we showing the real impact we can deliver as designers? What is the most challenging thing for designers in companies? Listen to myself, Rodrigo Lemes & Rafael Burity as we talk about UX strategy and how to apply it. https://www.youtube.com/watch?v=azwh3PIi-ck&ab_channel=DesignTeam

The numeric keypad as we know it has come quite a long way – in fact, you might be surprised that its journey has not been as simple as it seems. Francesco Bertelli explains the not-so-simple history in the following article: https://www.doc.cc/articles/a-brief-history-of-the-numeric-keypad

The easiest job in the world: supervisor who asks the shop floor "how many widgets did you make?" and then goes back up to corporate to report the number. Unfortunately, that's the level of management competence in tech. And now they are asking, can't AI make the widgets? Quality? Don't know her.

Just got a test result from my Doc. The document was printed from the test equipment and faxed somewhere, and then my Doc (or someone else) scanned it back into the computer to send as a PDF. (Checks watch: Yup, it's 2025.) Why is this the state of the art of patient info comms? #MedicalUX