In which I sound off about my concerns with the debates around design increasingly centring on prototyping rather than the broader potential of a systems-based approach. (Content designer goes ranting on a Sunday vibes ✌️) benvsthemachine.substack.com/p/the-protot...

We've had a lot of projects recently where we need to use content as knowledge for LLMs. As a content designer, it's been important to learn how this differs from designing content for humans. I've put together our process and principles for any teams working on the same: medium.com/@bendaviesro...

Sharing a stream of consciousness on the whole "seat at a table" thing in Content Design and where I'd love to see the discourse evolve… (I know, another thought piece) medium.com/@bendaviesro...

Everything you need to consider when it comes to designing icons and imagery for a global product, from animals and food to symbols and gestures… medium.com/@bendaviesro...

Here's an hour long workshop you and your team can try out to learn about AI tools, reflect on how you write, and discuss the difference between human written text and generated text. medium.com/@bendaviesro...

Yes, I'm biased, but I've seen plenty of evidence that content designers are among the most successful folks in using AI. Why? We understand context. Here's a content design review to help you learn to use AI more successfully, like a content designer. bendaviesromano.medium.com/stuck-with-t...

On Mondays, we post hot takes asking folks to please, for the love of our craft, take the discourse deeper than em dashes and semi colons. ➡️ medium.com/@bendaviesro...

Fancy joining us in helping all of our customers get quick and efficient help and get the most out of Wise? Love finding ways to use AI as part of your work and to have a positive impact? Good news – I'm looking for you! Check out our new Senior Content Designer role. wise.jobs/job/senior-c...

Hi friends, sharing this 100-point AI skills framework for UX folk and content designers that I'm using with my team. For those who feel like you've been thrown onto the AI train without any guidance. Hope it's useful. medium.com/@bendaviesro...

Looking forward to judging AI tomorrow (because it’s long overdue) with a superb panel as part of London Design Festival with Ustwo and Dezeen. Hope to see any London-based folks there! www.dezeen.com/eventsguide/...

Why AI is driving innoflation, not innovation, in which I try articulating (one of) my issues with a lot of the AI discourse right now. ➡️ bendaviesromano.medium.com/ai-is-drivin...

A long, but hopefully very useful guide to approaching AI with a system design mindset to get more reliable and consistent output, featuring a bunch of examples. ➡️ medium.com/@bendaviesro...

"AI isn't here to give you everything you want. It's here to give you what it can." – loved this piece from Ilinca Apolzan, feat Kris Jenner medium.com/@fluturelle/...

Sharing some of what we've been doing with our superb Design team at Wise to get hands-on with AI, featuring an educational (and slightly sassy) Prompt Coach. ➡️ medium.com/@bendaviesro...

After several conversations with product teams over the past few weeks, I needed a framework to guide discussion on when AI is a suitable technology for a user-facing product or feature. So, if it's helpful for you, here's the 5-gate framework I'm trying. bendaviesromano.medium.com/is-ai-the-ri...

Just a not-at-all-heavy and super-duper-casual Sunday evening post about how I'm talking to my mum about AI after seeing the state of her Facebook and Instagram feeds, in case you need it for your folks too. medium.com/@bendaviesro...

Are there too many hot takes and thought pieces on AI and UX out there already? Absolutely. Can I stop myself from sharing my own thoughts on the topic, regardless? Absolutely not. Here's another for you. bendaviesromano.medium.com/prompting-is...

Really enjoyed Freddie's exploration on using Claude Code for Analytics. As a designer who *needs* access to data, this makes it feel extremely accessible if you're in an environment with limited analytics resources. Check it out ➡️ medium.com/@freddierobi...

My new favourite thing is on video calls with folks who spend the whole meeting on Slack or Figma (or that one time, vibe coding Pac-Man), I turn off any AI meeting companions, inform them at the end that they're sending over the action points and notes, and then leave before they object. ❤️

Sharing a full outline and exercises for an hour-long workshop on bias in AI, with an example run-through. This is intended to educate others about the inherent bias in AI, and to get the discussion going in your teams about what you can do to combat it. bendaviesromano.medium.com/ai-workshop-...

Tired of seeing prompt hacks? Same. So I did a little test to see whether "take a deep breath", "do it or else", and "write the best text ever" work, or if they sabotage output. ➡️ medium.com/generative-a...

I (unsuccessfully) tried to build a language learning game with Lovable, and wanted to share a few things I learned as a UX person. In case it’s interesting: uxdesign.cc/from-zero-to...

This is ESSENTIAL reading for any content design org. If you’re building a product for more than just you and your friend who has the same background as you, you need the perspective of folks in the field like Oleksii. www.smashingmagazine.com/2025/07/why-...

I LOVE this Content Design-first approach to testing out the capabilities of a new language model. A must-save checklist from Ilinca Apolzan 💡 medium.com/@fluturelle/...

Sharing a nice little way I've been using NotebookLM to help generate podcasts on topics I want to learn about. Helpful if it's impossible to find time to dedicate to your learning and development. bendaviesromano.medium.com/cant-find-th...

Here’s a template for writing some strong system prompts that’ll help you get more reliable, useful output while guiding you through the context necessary. Infused with alllll the good content design thinking. medium.com/@bendaviesro...

Sharing a prompt that I’ve shared with my team to help make written text clear, concise, and easy to understand by a broad audience. Infused with some good old fashioned content design thinking. bendaviesromano.medium.com/heres-a-prom...

Must read from Ian Richards, I've revisited this every day this week: "The power shift in content design: AI isn’t replacing us — it’s making us more essential" medium.com/design-bootc...

Sharing some practical tips for UX folks to take the lead in the UX-Product relationship, including my favourite, using a "behaviour-to-metric chain" to frame user wins as business wins. ➡️ bendaviesromano.medium.com/beyond-the-w...

Hi! My first post here is about my recent essay. I finally wrote it out after many conversations and observations, all while not seeing through a hazy area of UX design. A few questions about content design, design, and what leaders really think about this discipline.

Content design in 2022: Fighting to get product designers to choose sentence case over violence. Content design in 2025: Fighting to get ChatGPT to choose sentence case because it's making me violent.

Hey UX friends! Wanted to start sharing some workshops to help learn about AI, figure out what could be helpful, and see what doesn't work. Here's the first – it's a way to reflect on tone and voice in human vs generated content and discuss the downsides of "sounding AI". medium.com/@bendaviesro...

A brief invitation to shut out all the stupid LinkedIn discourse and take some time to find your own perspective on AI as a UX person. Featuring some ideas, some concrete tips, and some AI-gone-rogue. medium.com/user-experie...

Same Grammarly, same. *Pets quietly*

Sharing how to create a library content design Gems with Gemini, infuse them with all your wonderful content design thinking, and create something that's *actually useful* with AI. We're talking complementing your skills, not replacing them. bendaviesromano.medium.com/how-to-creat...

Really enjoyed getting the talk about speaking fluent "product manager" and taking the lead as a UX person in building better alignment with our partners in products, hosted by Uxcel. 💚 If you're interested, check out the recording: www.youtube.com/watch?v=pl6x...

See you later today! Join to chat PM mindset, learn about the Design Constraint Matrix, the Good for Users, Good for Business framework, and Behaviour-to-Metric Chains. ✨

Resharing my favourite tip for using AI to help with an aspect of content design – generating high-quality, WCAG-compliant alt-text, from the super Ilinca Apolzan. Share this at least 10 times a week. medium.com/@fluturelle/...

Design friends! I'll be chatting with the great folks over at Uxcel about how to get the most out of the UX-product manager relationship, and how to take the lead when it comes to collaborating. Free to join, next Tuesday (24th) at 6pm UK time. See you there 🌈 lu.ma/WebinarBen

UX friends! If you've not heard of Uxcel, it's been my go-to for learning UX. I'm excited to team up with them now to release an introduction to Product Management for designers who want to improve their collaboration with product or transition into it. Check it out ➡️ uxcel.com?ref=bendavie...

Content Designers! I'm looking for a Principal Content Designer (maternity cover) to team up with at Wise and use content design thinking and principles to build out AI-based products. We've got a lot to learn ahead–and it's an exciting time to join. DM me to learn more ➡️ wise.jobs/job/principa...

Sharing some ways that we’ve been using Google’s NotebookLM to bring new ways to engage with and adhere to content design best practice and get our non-UX partners more proficient in design thinking. Would love to hear what you’ve been trying out with NotebookLM. uxdesign.cc/making-ai-wo...

Love this way of using ChatGPT to extract text strings from Figma files from Ilinca Apolzan – invaluable as a content designer without access to a dedicated CMS, and the suggestion to help generate (and educate others about) string descriptions is very nice indeed 👀 medium.com/@fluturelle/...

Had a great time in Krakow at the WaysConf in September! Here's my talk on turning the tables to use AI to scale good content design practice, frameworks to use ChatGPT as a tool in the UX design process, and a bunch of other things my team learned. www.youtube.com/watch?v=cyfi...

The UX of login codes. @bradfrost.com expresses different frustrations users have with login codes, from text never coming, to impossibility to copying and pasting, etc. Balancing security and UX isn’t easy, but, let’s try to make this better, shall we? bradfrost.com/blog/post/th...

In honour of The Sims' 25th birthday, geeking out about Simlish language as a core part of the game's UX. bendaviesromano.medium.com/speak-like-t... Did you know Simlish draws on Filipino, Irish, Navajo and Ukrainian? 👀 #TheSims #UX

Duo’s research email hits for 3 reasons: 1) It's concise: fits into the top-of-the fold with 34 words 2) Gives an ETA & goal. Giving a sneak peak into the research 3) It's personal. The language makes it feel targeted 'as a Duolingo learner, you're an expert' What else?

Interactive dyscalculia persona 👩🏻‍💼 Follow Helena as they try to pay for car mileage using an inaccessible service. Thanks to Faye Gardner and the HMRC accessibility team. So happy to be involved in this.

Sharing the template my team use to communicate our UX and content design recommendations as fully informed decisions. Hope it's useful! ➡️ medium.com/@bendaviesro...

Anyone who says "we need more of a start-up mentality" should be forcefully reminded how many start-ups don't survive five years.